Evelyn Jackson is the SMSGR Curriculum Manager for Competitive Initiatives at Microsoft Corporation. She has over twenty years of experience in consulting and development of learning solutions, the last two and a half of which have been at Microsoft Corporation. Prior to her present role, Evelyn served as the Senior Manager of Learning Solutions for Communications, Content, and Cable industries at KPMG Consulting (now BearingPoint), and as an Associate Professor in Communications and Corporate Training.

 

Articles by Evelyn Jackson

Microsoft's Sales Marketing Services Group Readiness Increases Quality Through Consistency

(3/8/08)
Any e-Learning organization should spend time and effort to identify ways to improve the service it provides to its customers. However, this is often easier said than done, especially when the organization outsources design and development. In this article, you will find a blueprint for the process that an internal Microsoft group used to deal with these issues.