Annecia is a senior instructional designer who specializes in application training. With 15 years of experience, she has worked for IBM’s Knowledge Factory and at Crawford & Company on their case management application roll out. She also served as a trainer in the PeopleSoft implementation for Project Pathfinder at Georgia State University. For the last six years, she has enjoyed the trials and tribulations of working in new e-learning department at a major healthcare systems provider. She holds a Master’s of Science from Georgia State University in Human Resource Development and has published previously in the Atlanta A.S.T.D. newsletter. You can reach her by email at anneciab@yahoo.com

 

Articles by Annecia Berkley

Insure E-Learning ROI: Define User Needs With Help Desk Data

(11/11/09)
Needs analysis helps instructional designers identify performance problems to be solved by e-Learning. You can perform this vital first step with surveys and interviews. But there is another resource, the Customer Support database kept by most Help Desks. Here’s how to tap into the information available, and how one designer saved time and money while creating effective solutions.