Ross Hight is The Mosaic Company’s Director of Development. He manages a team of highly skilled software architects and programmers and provides leadership on technology-based training development. Ross uses his understanding of adult learning, technology, and technical expertise to guide his team’s e-Learning development efforts.

 

Articles by Ross Hight

Providing Support Through Outlook — Takes the Readiness Where the Users Are

(1/30/06)
Many e-Learning professionals think mainly in terms of delivering instruction in stand-alone packages, such as the traditional “course” or “module.” However, it is often more effective to deliver instruction and performance support wherever the learner happens to be, even if that place is most often inside another application. Microsoft has taken an innovative approach to this.