Dr. Frank Nguyen has led learning
strategy and transformation initiatives for Fortune companies including
American Express, Intel and MicroAge. He
has served as faculty at San Diego State and Arizona State University. Frank has published extensively on the
intersection of eLearning, instructional design and performance support. His research on performance support was
recognized by ISPI with the 2008 Distinguished Dissertation Award. He has served on a variety of learning
industry committees for Adobe, ASTD, BJET, eLearning Guild, and ISPI
Timing is important. Even a brilliant idea, if launched at the wrong time, can take years to gain adoption
and bear fruit. So it was with performance support. But now research is showing that the time is right, and
here is a preview of some findings that the author will present at Performance Support Symposium 2013
(September 9 – 10 in Boston).
Performance support is undergoing a renaissance. Empirical research and case studies have made us smarter about implementing performance support. Web 2.0 technologies have made it easier and less costly to adopt. Here is a method that will help identify areas to improve your strategy, and advance the sophistication of your performance support organization.
Instructional designers face the constant challenge of balancing many considerations affecting learning. Of all the guidelines from research offering advice on these matters, few are more challenging than those dealing with cognitive load. How much is too much? Is cognitive load always bad? In this article, two authors who have focused on these questions give you the answers and a systematic view.