Dr. Frank Nguyen has led learning strategy and transformation initiatives for Fortune companies including American Express, Intel and MicroAge. He has served as faculty at San Diego State and Arizona State University. Frank has published extensively on the intersection of eLearning, instructional design and performance support. His research on performance support was recognized by ISPI with the 2008 Distinguished Dissertation Award. He has served on a variety of learning industry committees for Adobe, ASTD, BJET, eLearning Guild, and ISPI
Articles by Frank Nguyen
Performance support is undergoing a renaissance. Empirical research and case studies have made us smarter about implementing performance support. Web 2.0 technologies have made it easier and less costly to adopt. Here is a method that will help identify areas to improve your strategy, and advance the sophistication of your performance support organization.
Instructional designers face the constant challenge of balancing many considerations affecting learning. Of all the guidelines from research offering advice on these matters, few are more challenging than those dealing with cognitive load. How much is too much? Is cognitive load always bad? In this article, two authors who have focused on these questions give you the answers and a systematic view.