Articles by John Hartnett

Culturally Competent e-Learning: Prepare your e-Learning for different cultures — even within your organization

(4/12/04)
"[C]ultural competence doesn’t just mean preparing training for delivery across borders. It also means making training that appeals to people from different backgrounds within our own organizations. If you’re tasked with effectively training both a Somali immigrant who works in the mail room and a Salvadoran payroll processing clerk, you have cultural competence issues."

Drop Dead Gorgeous: How to Set Objective Standards for the Look and Feel of Your e-Learning.

(3/15/04)
"Too many times, evaluating the look and feel of a piece of e-Learning is reduced to a love-it or hate-it subjective evaluation. With a little thought, though, you can set objective criteria for your training’s look and feel and create a framework for deciding when a look and feel is working, and when it is time to go back to the beauty parlor."

Talk the Talk

(3/21/02)
With the explosion of e-Learning, many traditional training managers suddenly find themselves in the alien role of software project manager. Strange country! If you’ve ever wondered about “taking discussions offline,” “QA’ing an alpha,” or budgeting for a “golden final release” of your eLearning, this article gives you the words you most need to "talk like a project manager."