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Learning Solutions Conference & Expo 2011 - Management Track
201 Success - Creation and Implementation of an e-Learning Certification Program
301 Money Talks - Find Gaps and Maximize ROI - A Case Study
401 Implementation: THE Critical Success Factor for Your e-Learning
501 How to Prepare for the 2020 Workplace
801 From Zero to Pro: Implementing e-Learning When Computers are Foreign
901 Breaking Bad Traditions: Making Mandatory Annual Training Rock!

Success - Creation and Implementation of an e-Learning Certification Program

Wednesday, March 23, 2011 01:00 PM

During the recession of the last two to three years, Dampp-Chaser was faced with potential layoffs.  Dampp-Chaser owners made a conscious choice to invest in training in e-Learning methodologies and technologies, rather than letting people go. Focused study and training allowed completion of the e-Learning certification program using only internal resources.  

Participants in this case-study session will learn step-by-step the process by which Dampp-Chaser created an e-Learning certification program from scratch to replace existing classroom training. You’ll learn the instructional design basis, the requirement for sensible graphic design, the internal quality assurance processes, as well as methods for pilot testing with a sample of learners. You’ll learn how they implemented the e-Learning certification program, a critical component that is sometimes overlooked, that involves managing cultural change along with managing consumer marketing to the learner. You’ll also get metrics documenting the success of the certification program along with a return on investment calculation demonstrating cost effectiveness.

In this session, you will learn:
  • How a small business can create e-Learning programs with its own resources
  • Some of the challenges encountered in the creative process
  • How a high tolerance for mistakes is critical to new venture success
  • The practical importance of implementation in the roll out of e-Learning programs
Audience: Novice and intermediate designers, developers, and others with some awareness of e-Learning principles in general and the Articulate software suite in particular.
Roger Wheelock
Executive VP
Dampp-Chaser Corp.
Roger Wheelock holds Master of Chemistry and Master of Business Administration degrees. He has provided classroom training in regulatory compliance, chemical toxicology, and piano technology. He specializes in making technical concepts clear and understandable to learners lacking strong technical backgrounds. Most recently he developed and implemented an e-Learning certification program for piano technicians across North America.
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Money Talks - Find Gaps and Maximize ROI - A Case Study

Wednesday, March 23, 2011 02:30 PM

Traditional training-needs assessment can be much improved upon with the addition of e-Learning. Too often, e-Learning module topics are based on what the customer “feels” the need is. Some developers dig deeper, talking to employees to try and get at the root of the problem. That's what we were doing, but we were finding out what the employees did and did not know, however this did not translate into what they could and could not do. Utilizing Adobe Captivate, we created an assessment that told us, not what the employees knew, but what they could do. Analyzing the data from this assessment told us not only where the weaknesses were on an individual level, but what types of problems caused hesitation, required other resources, or proved to be a bottleneck. The results were surprising. One test group got an hour-and-a-half of face-to-face training and showed a 12% increase in quality. Another group, after taking the 15-minute e-Learning module, showed an astonishing quality increase of 95%. How? By utilizing a blend of pre-test, personalized answer dissection, and post test. This saved over $400,000 per year, all from a module built in about three days.

Participants in this case-study session will learn how to use e-Learning as a needs assessment, how to analyze data from your assessments to draw sound conclusions, and how beneficial this technique can be.

In this session, you will learn:
  • How to create a basic assessment in Adobe Captivate
  • How to change the assessment based on user input
  • How to structure the post-assessment module for maximum impact
  • How to avoid potential pitfalls
Audience: Novice and intermediate designers, developers, and managers.
Garrin Goebel
E-Learning Specialist
Department Of Veterans Affairs
Garrin Goebel began his career as a classroom instructor. His innovative approach to adult learning and inventive use of technology garnered praise and awards from both the private and public sector, so his transition into e-Learning over three years ago was a natural one. Garrin established the e-Learning department within his branch of the VA and has pioneered it for the last several years. Many branches in the government have benchmarked his e-Learning courses, as have private sector companies. Based on the results so far, funding has increased the size of his department 500%, with greater increase on the horizon.
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Implementation: THE Critical Success Factor for Your e-Learning

Wednesday, March 23, 2011 04:00 PM

Great content, excellent design, effective tools, and the right technologies are all certainly necessary to the success of any e-Learning program, whether course or LMS/LCMS. However, if that’s all you have, you may well end up with a fantastic program, but no learners wanting to use it, managers willing to support it, or an organization that makes it a priority. In order to ensure people use your e-Learning, use it effectively, and that it produces the results you’ve designed it to requires that you take its implementation seriously. By applying proven techniques and approaches from change management and consumer marketing, you can develop an implementation plan to motivate your learners, engage your managers, and energize your organization.

Participants in this session will learn what works and what doesn’t — and why — when it comes to successfully implementing your e-Learning. You will leave understanding how successful companies are applying a comprehensive framework for successfully implementing e-Learning based on the innovative and proven I-3 Change Implementation Model.

In this session, you will learn:
  • How to analyze the critical implementation issues for your organization
  • How to develop an implementation strategy, based on proven change management techniques and consumer marketing methods in your implementation plan
  • How to define and describe a specific action plan in support of that strategy
  • How to identify and describe the I-3 Change Implementation Model
Audience: This session is for all; no prerequisite knowledge or skill is required.
Lance Dublin
CEO & Chief Solution Architect
Dublin Consulting
Lance Dublin, the CEO and chief solution architect at Dublin Consulting, specializes in corporate learning and change management. Lance's emphasis is on strategy development, program design, and change implementation. He has over 30 years of experience in adult education and training, communication and change leadership, and motivation and innovation, and is co-author of the book Implementing e-Learning. Lance was the founder and CEO of Dublin Group, a company that for 12 years provided custom performance improvement and change implementation solutions to Fortune 1000 clients. Prior to that, Lance was the founder and provost of Antioch University/West. Lance was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.
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How to Prepare for the 2020 Workplace

Thursday, March 24, 2011 10:45 AM

The workplace of tomorrow is being shaped today, driven primarily by globalization, the introduction of new ways of working and learning, the growing usage of social technologies, and the entrance of five generations into the workplace. All the major factors that will define the 2020 workplace are already in play, and the technologies that will define the 2020 workplace are in design stages today. The best companies are already preparing their strategies to win the quest for top talent.

Session participants will discover that the 2020 workplace will be defined by 20/20 vision with regard to recruiting strategies, customizable employee development, agile leadership, and leveraging the power of social networks for learning inside the organization. The key forces shaping the 2020 workplace include globalization, demographics, usage of social technologies, the knowledge economy, and the emergence of the participation society. You’ll see case studies of how companies are dealing with these major forces in order to create greater opportunities for employees to collaborate, engage, and innovate on-the-job, and especially how companies are re-imagining their learning and leadership development practices. You’ll leave with several predictions for how the workplace in 2020 will emerge, and what you can do to prepare for this.

In this session, you will learn:
  • The three trends impacting the 2020 Workplace
  • Case studies of forward-looking companies
  • Some predictions for the 2020 workplace
  • What you can do to prepare for the 2020 workplace
Intermediate designers, developers, managers, executives, and others with some knowledge of social technologies.
Jeanne Meister
Future Workplace
Jeanne C. Meister is an internationally recognized management consultant, speaker, author and entrepreneur, dedicated to delivering competitive advantage and improved business results for organizations. Jeanne is the Founding Partner in Future Workplace, a consulting firm assisting organizations in implementing innovations in employee recruitment, executive education and leadership development. Jeanne is the author of Corporate Quality Universities and Corporate Universities. Her original research has been profiled in such publications as the Chronicle of Higher Education, CLO Magazine, Fast Company, Financial Times, Harvard Business Review, Outlook, T&D Magazine, Workforce Magazine, and People and Strategy Journal.
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From Zero to Pro: Implementing e-Learning When Computers are Foreign

Friday, March 25, 2011 08:30 AM

Nicholson Construction is a typical construction company in that technology has not fully been embraced by the people who are on the front line. Two years ago, it was rare to find field associates who knew how to turn a computer on, let alone who were willing to utilize things like Webinars and CBTs. Now we're running an online university for our associates, complete with on-demand courses and live Webinars.

Participants in this case-study session will learn the steps taken to overcome the fears and concerns of those who are not accustomed to using technology in learning, as well as the steps that Nicholson Construction followed to effectively deploy online learning. You’ll understand how Webinars were successfully introduced, the process used to bring a LMS online, and the things that were done to help promote the new learning opportunities. It's not just the construction industry that is resistant to taking the leap to online learning. You’ll leave with suggestions that may help make the transition more effective as well as methods for checking the effectiveness of your own deployments.

In this session, you will learn:
  • How you can use e-Learning in an environment that is not accustomed to using computers
  • Steps that can help to ensure success of a corporate online university
  • The pitfalls of deploying online learning too quickly
  • How to measure the success of an online learning deployment
Audience: Novice designers, developers, and others who are just beginning the process of deploying e-Learning.
Michelle Hammons
Training Manager
Nicholson Construction
Michelle Hammons has trained over 250,000 people to be better at their jobs. She has worked with companies like Avaya, Waste Management, University of Pittsburgh Medical Center, and Target to create engaging learning in both classroom and online settings. Currently, she is building a culture of learning at Nicholson Construction as she supports a newly implemented corporate university, in-depth career development plans, and an extensive management development program.
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Breaking Bad Traditions: Making Mandatory Annual Training Rock!

Friday, March 25, 2011 09:45 AM

Just mention upcoming mandatory training and your learners will run screaming. “Mandatory” has become synonymous with mind-numbing, or in our case – awful. It seems there is never any effort put into these training classes – HR just needs to put a check in the box for each learner. Finally, after receiving mainly negative survey responses for seven years, we were allowed to rethink these courses this year.

In this case-study session, participants will see the process we used to rethink the problem (the mandatory training requirement) in order to produce a completely different end product (the class – an online board game) and result (employees liked the class!). In addition to highlighting the process and results, you’ll be able to team-brainstorm ways to rethink your training nightmares.

In this session, you will learn:
  • Brainstorming techniques for rut busting
  • The secret behind designing a class students will enjoy
  • How to turn any subject into a game
  • How to conduct a field test on your new concept
  • How to shake things up in your own mandatory training
Audience: Intermediate designers, developers, managers, and others with a firm understanding of instructional design and adult learning principals. Bring an open and creative mind!
Rachel Gartner
Manager, Developer Certification
Rachel Gartner is the manager of developer certification for PayPal. Rachel has been teaching, training, designing, and developing courses for more than 15 years, the last nine of which have mostly focused on eLearning and blended courses. She’s a certified instructional designer, and holds a master of business administration degree and a project management professional certification.
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