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Learning Solutions Conference & Expo 2011 Learning Solutions Conference & Expo Learning Solutions Magazine The eLearning Guild Adobe Learning Summit The eLearning Foundations Intensive

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Learning Solutions Conference & Expo 2011 - Synchronous Track
101 Increasing Interactivity in Virtual Classrooms
204 How to Produce Consistently Engaging Virtual Online Sessions
304 What Do You Communicate? Communication Styles in a Virtual Environment
404 Reaching New Heights: Interactive Webinars for Pharma Sales Reps
604 Virtual Programs: Strengthening Leadership and Management in Health
704 Step Away from the Webinar: Best Practices for Synchronous Online Training

Increasing Interactivity in Virtual Classrooms

Wednesday, March 23, 2011 10:45 AM

Most Webinars and virtual classroom sessions turn out to be talking-head videos (minus the head), and, as such, tend to be passive one-way presentations. But Live Online Learning Activities (LOLAs) provide an alternative, with a variety of approaches to increasing interactivity in the virtual classroom.

Participants in this session will get hands-on exploration of six different approaches to virtual interactivity: 1) The openers that preview main points, orient participants, establish ground rules, and reduce initial anxieties. 2) Interactive lectures combining the control and structure of lectures and the motivation of learning games. 3) Structured sharing activities that enable participants to share their best practices. 4) Interactive storytelling incorporating different forms of narratives. 5) Jolts deliver powerful wake-up calls in a brief period of time. 6) Textra activities combine the effective organization of well-written documents with the motivational impact of interactive games.

In this session, you will learn:
  • The factors that contribute to the boredom and passivity of Webinar sessions
  • How to use effective and active openers to begin your interactive webinar
  • How to use interactive lectures to combine structure and spontaneity
  • How to use structured sharing activities to empower participants to play an active role in the learning process
  • How to apply interactive storytelling to encourage participants to create, share, and process relevant stories
  • How to apply jolts to provide a wake up call
  • How to implement textra games to incorporate structure and engagement
Novice and intermediate designers, developers, managers, and others with some previous experience with interactive classrooms.
Sivasailam Thiagarajan
The Thiagi Group
Sivasailam “Thiagi” Thiagarajan, founder of the Thiagi Group, designed his first computer game using FORTRAN, punched tape, and stolen time on a time-share mainframe at a research center. Since then he has designed, developed, and used a variety of online and classroom training games, simulations, and interactive exercises. His current interest in eLearning is the gamification of learning through his 4-Door approach that integrates a library, playground, café, and assessment center.
Tracy Tagliati
Training Manager
Tracy Tagliati is a training manager with MOVE, where she develops and facilitates customized learning using a rapid instructional design approach; she is best known for her interactive and engaging training style in both eLearning and classroom environments. Her mission is helping people improve their performance effectively and enjoyably. Tracy holds an MS degree and CPLP certification.
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How to Produce Consistently Engaging Virtual Online Sessions

Wednesday, March 23, 2011 01:00 PM

When planning to adopt virtual classroom technology for training delivery, successful teams need a clear idea of what management, instructional, and technical issues to consider and what techniques to use. The e-Learning Guild has been delivering Online Forums since 2005 and has produced hundreds of hours of online content. This session will describe key learning from the producing these sessions.

Session participants will learn how to develop a reliable, repeatable process for delivering consistently engaging and relatively disaster-free virtual online sessions. Attend this session and learn best practices that will help you launch your own virtual online program successfully.

In this session, you will learn:
  • How to effectively manage the process, from planning to evaluation
  • The recommended roles for an effective online training program team
  • How to determine how much coaching a SME needs to be an effective presenter
  • Tips for avoiding and troubleshooting technical issues
Novice and intermediate designers, developers, managers, SMEs, and others who have a basic understanding of virtual classroom tools and capabilities.
Karen Hyder
Kaleidoscope Training and Consulting
Karen Hyder has been teaching trainer-training programs for virtual classes and coaching online presenters since 1999. She has produced hundreds of online sessions, including for The eLearning Guild’s Online Forums, Thought Leaders Webinars, and "Best of" Webinars. Karen uses the trainer competencies of CompTIA’s Certified Technical Trainer (CTT+) to help technical trainers and subject-matter experts prepare for online sessions, master online presentation skills, and engage learners throughout sessions. She frequently speaks at industry events on using virtual classroom tools to support learning. Karen co-authored The eLearning Guild’s Handbook on Synchronous eLearning, and authored Up and Running with WebEx Training Center for lynda.com.
Chris Benz
Director of Online Events
The eLearning Guild
In his almost 30-year career, Chris has been a trainer, instructional designer and developer, conference manager, award-winning writer and author, information designer, DITA consultant, project and department manager, operations director, and sales engineer. Chris is a co-founder of Duke University’s Certificate in Technical Communication program, a Society for Technical Communication (STC) Associate Fellow, and a past member of the STC Board of Directors. In his spare time, Chris likes to camp, canoe, and get in over his head on home-improvement projects.
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What Do You Communicate? Communication Styles in a Virtual Environment

Wednesday, March 23, 2011 02:30 PM

Every day we interact with others in an attempt to communicate. Every word we speak and every action we take communicates something about us. This session will help you understand the various forms of communication, identify communication styles of others, and learn how to “adapt” your style to improve communication.

Participants in this workshop will learn how to improve your communication style. You’ll learn four key strategies to bridge the communication style gap, and how to improve your communication style by highlighting your strengths and controlling and minimizing your weaknesses. By the end of the session, you’ll be able to apply what you learn immediately, to identify your personal communication style, understand the various forms of communication, and identify the communication styles of others.

In this session, you will learn:
  • The four key elements crucial to communicating in a virtual environment
  • How to use a range of actions to enhance your communication style
  • How to apply strategies for enhancing the quality of your communication style
  • How to adapt your personal communication style to improve your communication
Audience: Novice and intermediate designers, developers, managers, and others who want to understand and recognize the different types of communication styles.
Greta Rice
Training Consultant
UnitedHealthcare Health Services
Greta Rice is a dynamic training and sales strategist with over fifteen years of established achievement in providing results-focused training, achieving record-breaking sales outcomes for worldwide and start-up organizations. She has a record of achievement in the pharmaceutical, medical device, and health service industries. She has worked with various companies, driving sales growth and training others to exceed while providing award-winning leadership in highly competitive markets. Her clients have included United Healthcare Health services, Janssen Pharmaceutical and Ethicon Inc. (both divisions of Johnson and Johnson), and American Red Cross.
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Reaching New Heights: Interactive Webinars for Pharma Sales Reps

Wednesday, March 23, 2011 04:00 PM

This session will offer a case study that brought the art of the Webinar to new heights. While working with a pharmaceutical client, Maritz Canada was able to reach across business units and deliver multiple engaging and interactive two-hour Webinars on entrepreneurial decision making. Pharmaceutical sales representatives experienced an environment that allowed for practice and application, as well as collaboration with peers and cross-functional team members.

Participants in this case-study session will learn how to change the trend of the “talking head” and text-laden PowerPoint slides. You’ll learn an approach to design and implementation and discover how to change the face of future Webinars in this environment. Participants will have learned practical skills for designing and implementing interactive Webinars with a selection of tools to help reduce spending and increase engagement within your organization.

In this session, you will learn:
  • Various design approaches for interactive Webinars
  • Creative ways of using different tool sets
  • How to apply practical methods for designing and developing an interactive Webinar for their environment
  • The value proposition to convince stakeholders of the benefits of interactive Webinars
Audience: Novice and intermediate designers, developers, and others who have sat through boring Webinars and who have been tasked with designing and implementing engaging Webinars.
Mary Myers
Learning Strategist
Maritz Canada
Mary Myers has over 10 years' experience in designing and implementing learning initiatives to match corporate or organizational strategies. Mary’s instructional design experience has touched many sectors, including Retail (Canadian Tire, Honda, A&W), Technology (Research In Motion, IBM, CA, Rogers), Financial Services (IFIC, CIFP, Bank of America, AllianceBernstein, KPMG, Marsh), Life Sciences (Johnson & Johnson, Jansen Cilag, Sanofi Aventis) and Public (TVOntario, Canada Post). She was also part of a team that won the Brandon Hall 2008 Custom Content award for a New Employee Training initiative for A&W Restaurants Canada.
Christine Keene
Keene Innovations Consulting
Christine Keene is the president of Keene Innovations Consulting. Her passion is learning and development, and inspiring this passion in others. Through Keene Innovations, she partners with organizations and teams to grow, twist, and turn thinking. She collaborates to transform this thinking into action, propelling organizations forward. Christine has had over 15 years of experience in training, marketing, and sales in both the pharmaceutical and financial sectors. Christine has a BSc in biochemistry and is currently working towards a master of design degree in strategic foresight and innovation.
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Virtual Programs: Strengthening Leadership and Management in Health

Thursday, March 24, 2011 01:00 PM

Around the world, health professionals with little or no formal management and leadership training are leading and managing public and private health organizations and teams. Management and leadership skills are not often addressed in medical, nursing, or public health schools. Traditional methods of building capacity to lead change, such as off-site workshops and programs geared toward individuals, can be slow and costly, may disrupt services, have a theoretical rather than practical focus, and have participation of too few staff from the same organization who may return to their workplaces only to find it difficult to generate support for change.

Participants in this case-study session will learn how Management Sciences for Health (MSH) has expanded access to management, leadership, and governance capacity-building via a suite of Internet-based distance learning programs that strengthen the capacity of organizational health teams in low-resource settings to improve family planning, HIV/AIDS, tuberculosis, and other service delivery and organizational outcomes. You’ll learn that, since 2002, MSH’s virtual programs have trained over 450 teams and 3,400 participants on-site in 68 countries with facilitators communicating with participants through the program Website, via e-mail, and over the telephone.

In this session, you will learn:
  • About a successful distance learning program for health professionals with limited Internet access in low-resource countries
  • How a team-based approach helps to increase e-Learning program effectiveness and impact
  • How a blended learning model allows for successful e-Learning program implementation in settings with low internet access
  • How active facilitation supports practical application of program concepts and deliverables
Intermediate designers, developers, managers, executives, and others with some experience working in settings with low Internet access.
Karen Chio
Senior Program Officer
Management Sciences for Health
Karen Chio has 11 years of international and public health experience, which includes nine years working on international distance learning for health and two years of service with the U.S. Peace Corps in Madagascar. Karen holds a M.P.H. degree with a concentration in International Health from Boston University School of Public Health and two B.A. degrees (summa cum laude) in Spanish and French from the University of Connecticut. Karen has worked virtually in 68 countries and face-to-face in Guinea, Senegal, Haiti, Jordan, Rwanda, Tanzania, Madagascar, Ethiopia, and Nicaragua.
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Step Away from the Webinar: Best Practices for Synchronous Online Training

Thursday, March 24, 2011 02:30 PM

Synchronous online training has earned a reputation for being nothing more than presentations delivered via the Web — and many times that description fits the bill. But you can easily accomplish interactive and engaging facilitator-led training delivered over the Internet by incorporating a handful of techniques and technologies. We need our fellow learning and development professionals to understand the differences between a “Webinar” and an “interactive online training session.” In the former, the best possible outcome is the acquisition of some new knowledge while in the latter you can achieve skill enhancement and behavioral change. And best of all, you’ll reduce multitasking in your online participants as they’ll feel compelled to stay tuned in to your synchronous online sessions.

This session will provide examples of facilitation that increases learning engagement and interaction. Participants will learn how to tie learning interactions and strategies used in virtual classes directly to specific learning outcomes or objectives. Finally, you’ll learn and see demonstrations of the importance of using a “Producer” to increase learner interactivity.

In this session, you will learn:
  • The differences between “interactive online training” and a “Webinar”
  • How to reduce multitasking in online participants
  • Techniques that will keep online learners engaged and involved
  • How to effectively link learning activities to specific objectives or outcomes
Audience: Novice, intermediate, and advanced designers, developers, and others who have a basic understanding of virtual classroom functions and components and of facilitation and instructional design concepts.
Ernie Brescia
Sr. Consultant, Instructional Design & Technology
Ernie Brescia has been in Learning and Development for over 20 years. He has been an instructional designer, learning technologist, facilitator, and manager. During his career, Brescia spent over six years at Century 21 Real Estate where he served as the Chief Learning Officer and led his team to six consecutive Training Top 100 and 125 awards. He has been featured in a wide variety of interviews and articles about technology-based training. Ernie is passionate about delivering highly interactive and engaging virtual classroom programs and enjoys helping others achieve great results when doing the same.
Sarah Schmidt
Learning Technology Consultant
Sarah Schmidt uses Adobe Captivate and Connect Pro to help build blended learning programs. She co-facilitates discussions, provides technical assistance to participants, and coordinates the behind-the-scenes set up of exercises and activities. Sarah also works with instructional designers and subject-matter experts to develop e-Learning courses, using a variety of rapid-development and multi-media tools. Sarah holds a B.A. in Anthropology and Sociology-based Human Relations from Connecticut College, and is currently working on her M.B.A. from the University of Massachusetts – Isenberg School. Sarah is also an Adult Learning Volunteer Instructor at Top Floor Learning.
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