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Conference Orientation

Tuesday, March 20, 2012 05:30 PM - 6:00 PM

If you are new to Guild events or the Learning Solutions Conference, take time on Tuesday from 5:30p – 6:00p pm for an orientation and introduction to help you get the most from the conference program, expo, and other event activities.

Heidi Fisk
Founder, Executive Vice President
The eLearning Guild
Heidi Fisk brings years of experience working both in a Fortune 200 company as a training professional, and as an event producer serving the training and e-Learning industry. Ms. Fisk was the Vice President of Worldwide Program Development at Influent Technology Group where she was responsible for the content of all events. She led the development of 46 conference programs in North America and Europe including the Training IT Conference and Expo, New Media Instructional Design Symposium, WBT Producer Conference and Expo, WBT Executive Summit, Computer Training World (US and UK), The Computer Trainer's ReBoot Summer Camp, InfoStrategies, and many others. Prior to joining Influent, she spent twelve years as a training professional at The St. Paul Companies, a large Midwest-based insurance company, where she oversaw the end user and desktop technology training. Her responsibilities included coordinating the design, development, and delivery of training in multiple formats for 3,000+ corporate staff and 8,000+ field office personnel. She also acted as the corporate technology training liaison for the international affiliate companies in Europe and Asia. The scope of these activities included the selection and management of instructor-led training, media-delivered training, and documentation for desktop applications and corporate and enterprise-wide systems. She provided both strategic and tactical training advice and planning for all divisions and was the technology advisor and designer for an award-winning, 23-room corporate education center.
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The Truth about Social Learning

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

“Social learning” and “informal learning” are among the training industry's hottest phrases these days. But there's so much confusion over what they mean, and what they mean to those of us in the business. In this session, participants will review the basics of social learning, including theory-based perspectives. These basics include items such as: Social learning isn't new; Social learning isn't necessarily “managed,” “launched,” “controlled,” or “measured;” People in the workplace are learning all the time – without us; Those people likely don't think of what they're doing as “learning.”
In this session, you will spend some time looking at real examples of social and informal learning as it happens in workplaces – all the time, every day. During the session you will work together to generate ideas for locating, supporting, and facilitating social learning opportunities toward the greater goal of enhancing organizational performance.

In this session, you will learn:

  • The differences between social learning, informal learning, and social media for learning
  • The ways learning occurs naturally in day-to-day work
  • Tactics for supporting and nurturing social learning and communities
  • Strategies for embedding learning into the workflow rather than interrupting it

Audience: Novice. This session is designed for anyone with an interest in social and informal learning.

Jane Bozarth
eLearning Coordinator
State of North Carolina
Jane Bozarth is a veteran classroom trainer who transitioned to eLearning in the late 1990s and has never looked back. As leader of the State of North Carolina’s award-winning eLearning program, Jane specializes in finding low-cost ways of providing online training solutions. She is the author of several books, including eLearning Solutions on a Shoestring, Social Media for Trainers, and Show Your Work: The Payoffs and How-To's of Working Out Loud. Jane holds a doctorate in training and development and was awarded the Guild Master Award in 2013 for her accomplishments and contributions to the eLearning community.
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Managing a Successful Corporate Management eLearning Rollout

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

Prudential has a long history of supporting Service Members and Veterans. The company is proud of its history of support, and wanted to do more to provide awareness of the need to reintegrate our Veterans into the civilian work environment. Prudential’s CEO is leading an initiative that includes an eLearning component targeted to Prudential managers and employees, which could also be leveraged by other corporations and academic institutions. The focus of the program is on issues that relate to Veterans and their transition to civilian life.

In this case-study session, you will explore the process Prudential’s learning organization went through to create the manager’s eLearning program. Through a highly collaborative effort, they addressed the requirements of stakeholders throughout the organization: from the CEO to HR functions, corporate law compliance, and business ethics. You’ll learn some of the challenges faced along the way, discuss the marketing and rollout tactics, and look at the Flash-built final program.

In this session, you will learn:

  • The challenges and strategies needed when creating an eLearning program at a large corporation
  • How Prudential approached the design and development process
  • How internal corporate teams and a vendor shared responsibilities
  • How to market and roll out an eLearning program
  • Why supporting Veterans is the right thing to do, and the right thing for your business

Audience: Novice to Intermediate participants. This program has no prerequisites – just an interest in gaining more insight and understanding into creating eLearning at a large organization.

Cammy Bean
Vice President of Learning Design
Kineo US
Cammy Bean is the VP of learning design for Kineo, a global provider of learning solutions. Cammy has worked with hundreds of organizations over the past almost 20 years to design technology-based learning solutions, from soft-skills tutorials to internal communication pieces. She writes the popular eLearning blog Learning Visions and is the author of The Accidental Instructional Designer: Learning Design for the Digital Age.
Linda Butler
Sr. Learning Specialist
Linda Butler is responsible for development and project management of Prudential’s eLearning and custom programs. Linda holds a Bachelor’s degree in Psychology from Long Island University, a Master’s degree in Social Work from Columbia University, and a M.S. degree in Information Systems from Stevens University.
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Steps to Create Your Personal Learning Lab

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

Innovation and growth in social media, mobile devices, cloud computing, and other technologies is resulting in the Learning Explosion — the perpetual creation and global distribution of ideas, innovation, and learning. Accessing and applying this knowledge without becoming overwhelmed is essential to personal learning and development. You and your colleagues need to become “Mutant Learners” — rapidly adapting, evolving, and changing to effectively harness today's Learning Explosion.

In this session you will learn how to create a Personal Learning Lab™ — a controlled learning environment where you continuously discover new knowledge, experiment with it, apply it, and organize it into salient concepts that you can easily access on your chosen devices.

In this session, you will learn:

  • How you can effectively evolve into a Mutant Learner. (Someone able to thrive in these ever-changing times.)
  • The necessary steps to build a Personal Learning Lab
  • Tools, tips, and tricks on how to utilize social media and other technology for ongoing learning
  • How to organize knowledge into salient concepts that you can easily access on your chosen devices

Audience: This session is for participants at all knowledge and skill levels; however, those who want to harness and effectively apply the onslaught of information now available will be most interested.

Matt Murdoch
Global General Manager of Digital Learning
Matt Murdoch has been with FranklinCovey for nearly a decade and has served in many strategic management roles, including head of corporate marketing, director of FranklinCovey’s Symposiums, director of product management and marketing, and director of web development. He and his team successfully designed and implemented LiveClicks Webinar workshops, FranklinCovey’s first delivery channel that effectively distributes a catalog of FranklinCovey training workshops to clients via online classrooms. Matt holds an MBA degree from the University of Utah with emphases in marketing and information technology.
Treion Muller
Director of Development
Treion Muller is FranklinCovey’s director of development, responsible for development of all online learning development initiatives. In his five years with FranklinCovey, Treion has helped develop several successful products, including FranklinCovey’s LiveClicks Webinars. Before joining FranklinCovey, Treion worked as an instructional designer, corporate trainer, professional speaker, recruiter, and pharmaceutical representative. Treion holds a master’s degree in instructional design from Utah State University with an emphasis in blended learning.
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Hybrid Learning Solutions for Organizations

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

Are you just starting your organization’s learning program or trying to revamp your learning and development approach? This session will address the issue of how to implement a hybrid solution within an organization from on-boarding to succession management. The session will examine how to blend your approach to implementing and delivering learning activities to ensure you are achieving the desired results.

Participants in this case-study session will learn how the DoD set up their program. You will walk through the analysis, customization, assessment, planning, development, and finally the measuring of effects via feedback loops. You’ll examine the decisions made to use either an online or an offline solution. You will hear how they set up a LMS and determined the delivery method for each learning item. You will get practical advice on what the DoD organization views as being best administered in the online environment and what is best left in the physical world.

In this session, you will learn:

  • How to set up learning solutions to organizational needs
  • How to make the LMS work for your learning solutions
  • Which activities are best online and which you should keep offline
  • How to provide a personal touch to newcomers to your organization

Audience: Novice to Intermediate level participants. This session is of interest to those who are either just starting their organization’s learning programs or are revamping their learning and development approach.  Knowledge of ISD, ADDIE, and overall talent management would be a plus, but is not required.

Thomas Hammond Jr.
Chief Learning Officer
United States Strategic Command
Thomas (TJ) E. Hammond Jr., Department of Air Force Civilian, is the lead for online mission training for United States Strategic Command. He is responsible for providing education and basic familiarization on the Command's assigned missions and functions to a geographically dispersed training audience of 5000 learners worldwide. TJ manages a team of 7 subject matter experts, 2 instructional designers, and 2 learning technologists in the development and enhancement of the Command's online training. He is actively engaged in research and application of adult learning principles and educational technologies. TJ has over 10 years experience in the Government sector, applying research ideas to practical problems. He holds a Bachelor of Science in Business from Bellevue University, a Six Sigma green belt, and is pursuing a Masters degree in political science from the University of Nebraska Omaha.
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Measuring Strategic, Visible, and Costly Learning Programs

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

The numbers run business … literally – it’s the bottom line. Yet many learning professionals do not “speak business numbers” and therefore cannot justify their initiatives to those who approve funding. The stakes are even higher if the program is of strategic importance, highly visible, and/or costly. This session will share why measuring critical programs like leadership development, sales training, and onboarding are vital to program managers.

Session participants will learn the major elements of a measurement plan to successfully and comprehensively generate quantitative and qualitative metrics in a timely and practical manner using limited resources. You’ll get examples of tools such as a key performance indicator matrix, a communication plan, and smart-sheet evaluations, and you’ll see sample reports, including dashboards.

In this session, you will learn:

  • The importance of measuring strategic, visible, and costly programs
  • How to discuss the measurement plan to gather timely, credible data
  • How to showcase sample reports, statements, dashboards, and scorecards
  • How to apply this type of data to your unique needs

Audience: Those participants who need to learn how to understand qualitative and quantitative metrics to justify their learning initiatives.

Jeffrey Berk
Chief Operating Officer
Jeffrey Berk works closely with clients to optimize their talent development investments through measurement and analytics tools. Jeffrey, a CPA, is also an adjunct professor of management at Loyola University and is the author of the book Champions of Change: The Manager's Guide to Sustainable Process Improvement and co-author of the book Human Capital Analytics: Measuring and Improving Learning and Talent Impact.
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Design for Communication: Strategies for eLearning Professionals

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

eLearning professionals often have questions surrounding design strategies for learning materials. Many find themselves “guessing” about layout, composition, and typography. Yet better-designed eLearning courses yield stronger communication and focused visuals. Following the basic principles of design helps dictate communication to the audience.

Participants in this session will learn about good design by focusing on composition, the grid, images/video/animation, and type font. You’ll be able to see and comment on design examples as well as learn about design principles.

In this session, you will learn:

  • Basic design principles for better screen designs
  • Simple rubrics to use to evaluate your designs
  • Layout and composition concepts
  • How to better use type, images, and multimedia components

Audience: Those participants who want to improve the visual design of their courses.

John DiMarco
Associate Professor
St. John's University
Dr. John DiMarco is a communication arts professor, author, consultant, and designer. He helps people and organizations with technical, persuasive, and instructional communication. Professor DiMarco teaches both online and classroom courses at St. John’s University in New York City. His latest book, published by Pearson Learning, is titled:Career Power Skills. He is the author of Digital Design for Print and Web: An Introduction to Theory, Principles, and Techniques (Wiley 2010) and Web Portfolio Design and Applications (Idea Group 2006). John is the founder of PortfolioVillage.com and has worked on projects for Canon USA, GSK, Wiley, and St. John’s University.
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Choose the Right Tool for the Job

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

Do you choose your tools based on your instructional design needs, or do you force your instructional design to accommodate the tool you have? Many tools to develop eLearning exist, and your instructional design should take advantage of the strengths of the best tools available.

Participants in this case-study session will learn several scenarios of instructional design approaches. For each approach you will discuss which tools are best used to develop each approach. You will also address some problem areas and learn why compromises are sometimes necessary. You’ll be able to present your own instructional design approach ideas, and together we will discuss the tools to use for your own design approaches.

In this session, you will learn:

  • How to decide on a design approach that works
  • How to determine which tools will best serve your needs
  • How to determine when more than one tool might be necessary
  • How to cut through the hype!

Audience: Those needing to make knowledgeable decisions about which tools to use to meet their design needs. Participants should have a basic understanding of eLearning design principles.

Joe Ganci
Joe Ganci is president of eLearningJoe, a custom learning company. Since 1983 he has been involved in every aspect of multimedia and learning development. Joe is considered a guru for his expertise in eLearning development, and he consults with clients worldwide. His eLearning tool reviews appear each month in Learning Solutions Magazine, and he has been the recipient of several awards for his work in eLearning. His mission is to improve the quality of eLearning with practical approaches that work. He loves to help others achieve their goals. Joe was awarded the Guild Master Award in 2013 for his accomplishments and contributions to the eLearning community.
John K. Hart
Director of Learning Strategy and Innovation
Marriott International
John Hart is the learning-business partner for Marriott’s IT organization and a former project manager recognized with the IT organization’s highest award. Other work includes 10 years as a school teacher and mentor. He achieved National Board Certification. John Hart built and managed training systems for the U.S. military that simulated weapon systems and threat environments and he served in the Army National Guard as an Infantry Officer. John received his commission from the University of Virginia, along with an undergraduate degree in government as an Echols Scholar. He holds a master’s degree in education from Marymount University.
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The Training Ups and Downs of an LMS Upgrade – A Case Study

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

The same issue faces every training organization: a requirement for a large training initiative related to a software deployment or upgrade that requires training a diverse set of users. The timeline between the delivery of the final product and the start of training is usually short (if it exists at all), and the training staff needs to find ways to make things work. In 2010, Northrop Grumman (NG) upgraded its Learning Management System (LMS). The training team’s task was to deploy different types of learning to different groups of users, the largest of which was about 100,000 people. The expected timeline between the deliverable product and the start of training was short, and they needed to find ways to make things work with limited resources of people, time, and money.

Participants in this case-study session will look at the Northrop Grumman training project for deployment of the upgrade to their LMS. You will focus on the team’s planning, the development and deployment strategies put into place, and the results of the training.

In this session, you will learn:

  • How to identify the training audiences
  • How to make instructional-delivery-type decisions
  • How to market your training effort
  • How to evaluate your results

Audience: Intermediate-level participants. This session will support individuals who are preparing for an initial deployment or upgrade to a LMS or other large-scale software tool to identify, develop, and deploy training to ensure success.

Danelle Koster
LMS System Administrator
Northrop Grumman – Electronic Systems Sector
Danelle Koster has over 30 years' experience in learning and development. She graduated from the University of Maryland – College Park, with a degree in Computer Science and holds a Master’s Degree from the University of Maryland – Baltimore County, in Instructional Systems Design. She has supported design, development, and deployment of all learning types, and currently supports the management of Northrop Grumman's LMS for the Electronic Systems sector. She worked with multiple organizations during the intitial deployment and upgrade of a large scale LMS, and recently supported the enterprise LMS upgrade efforts at Northrop Grumman.
Deborah Southan
LMS System Administrator
Northrop Grumman – Electronic Systems Sector
Deborah Southan has facilitated and developed training in the aerospace and health industries as well as in the fields of education, character, and leadership development. In her current position she trains virtually, and she has helped develop the training and implementation of role-based learning in two learning management system upgrades.
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Going Global: Designing Online Courses for a Global Audience

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

This session addresses approaches for designing online courses for global learners. How do you design for multiple cultures? How do you translate content? How do you address bandwidth and technical issues? How do you engage students and create global learning communities? Participants will see examples of courses The Nature Conservancy has developed for international audiences such as: Reef Resilience, Protected Area Management, Geographic Information Systems for Conservation, and Climate Change.

Session participants will learn best practices for addressing globalizing content for all cultures, producing content in multiple languages, using Moodle to develop course rooms, addressing bandwidth and connectivity constraints, and utilizing informal learning techniques (forums, user-generated content) to build learning communities for localizing knowledge to regional areas.

In this session, you will learn:

  • How to globalize and translate online training for an international audience
  • How to design interactive, engaging training
  • How to use Moodle to deliver courses to an international audience
  • How to incorporate informal learning to build learning communities

Audience: Those interested in designing courses for a global audience.

Chanda Carpenter
eLearning Manager
The Nature Conservancy
Chanda Carpenter is an eLearning manager with The Nature Conservancy’s Technology Learning Center. Specializing in instructional development, multimedia, and graphic design, Chanda has more than 15 years of experience developing online training and communications programs that focus on delivering an interactive, engaging experience to the user. She has received several national awards for her web and print design work. Prior to conservation, Chanda worked in the finance and telecommunication industries.
Gillian Silvertand
Portfolio Manager
The Nature Conservancy (TNC)
Gillian Silvertand joined TNC’s Technology Learning Center in January of 2007 as an eLearning Designer and Developer. In this role, Gillian is working on designing, developing, and instructing technical training for Conservancy staff and external partners. Gillian supports conservation teams and partners by designing and developing web-based training. Recently, she has taken on the role of Portfolio Manager for TNC’s Conservation and Infrastructure Lines of Business. In this role she is guiding the curriculum development for conservation courses (hosted on ConservationTraining.org) and the internal Operations department.
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So, You Wanna Create a Reality-TV Training Video?

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

Let’s face it — training videos can come across as having low production quality, poor acting when relying on internal talent, and be downright boring when trying to convey a process, such as overcoming objections in a sales meeting. And, the resulting video can seem staged or contrived. Reality-TV-style training videos make skills or knowledge training fun! The format breaks down the challenge into clear steps. For the viewer, the medium provides a hook — whether an emotional response to a situation, identification with a represented social archetype, or a visual cue to be accessed later on during a task. For the challengers themselves, it provides an “intense” learning experience, far more real than a role play, as it involves preparation for and delivery of a sales call to an actual customer (when possible).

This session will break reality-TV production down into easy-to-follow steps that result in fabulous videos. Participants will learn video production concepts and see scenes from actual training videos, professionally produced reality-TV-style videos used for sales training, valuable behind-the-scenes footage, and interviews with SMEs.

In this session, you will learn:

  • How to manage your project from concept, to scripting, to production
  • How to manage your SMEs as stars
  • How to decide on a video production level and hire the right video production crew
  • How to create a recognizable brand for your training to instill credibility

Audience: No video knowledge required. Participants should have a learning objective in mind that they want to turn into a video.

Laura Fried
Sales Learning Manager
Green Mountain Coffee Roasters
Laura Fried has had an exciting career. It includes time spent in a variety of countries and focus areas, including three years in international development, five years in consultative selling, and three years helping organizations employ change management and eLearning tactics. In the past year, Laura has developed a half dozen eLearning courses ranging from continuous process improvement to sales force effectiveness. She brings a fresh perspective on building time-sensitive, mission-critical Rapid eLearning.
Brent Campbell
Associate Marketing Manager
Green Mountain Coffee Roasters
Brent Campbell has delivered performances in front of audiences for many years as an actor. Behind the camera, he has worked on numerous productions, including an independent film, "The Summer of Walter Hacks." Professionally, he manages a B2B website for GMCR, including media content management. He is skilled in digital non-linear editing, holds a degree in Video Production from Lyndon State College, and a certificate in Web Design and Site Management from Champlain College. For fun, Brent enjoys creating eLearning for the iPad.
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Designing a Mobile Performance App: What You'll Need to Know

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

As the trend toward mobile learning and support grows, it's difficult to know where to begin. Instructional designers must play an important role in the development process, but the design considerations are difficult to sort out. Designers need information on how people actually use mobile phones and how to design for user habits. They also need to understand (at a high level) the technical considerations.

This session will sort through the disparate information on designing mobile performance support apps and explain the varied design issues the instructional designer will need to know about. You’ll get important resources, such as where to find pre-made icons for mobile apps, or which wireframe tools are available for creating mock-ups. Post-session participants should be able to know how to start designing an app, the design tools they can use, and the high-level technical considerations they'll need to address in discussions with programmers.

In this session, you will learn:

  • The important role that the instructional designer can play
  • How people really use their smartphones
  • What to consider when designing a mobile performance support app
  • How to write use-case scenarios for your app
  • How to wireframe your app
  • Where to find important resources for app design

Audience: Intermediate to advanced participants. No specific skills are required, but those who are experienced in designing eLearning will gain the most. (Note: This session will not teach how to program an app.)

Connie Malamed
Learning Strategy Consultant
Connie Malamed Consulting
Connie Malamed is a consultant with Connie Malamed Consulting and an author and speaker in the fields of online learning, visual communication, and information design. She has helped nonprofit, government, and corporate clients transform their content into interactive learning experiences for more than 20 years. Connie is the author of Visual Design Solutions and Visual Language for Designers and publishes The eLearning Coach website and podcast. Connie has degrees in art education and instructional design.
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On Track to an Organized Workflow

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

Whether you are part of a design team or working by yourself, keeping track of course information is vital. Time is wasted if course information or files are not organized. How can you manage a team or your time, if you don’t know the status of the courses, or provide an accurate measure of the time spent developing courses?

This session will discuss what information it is helpful to track, how to use Microsoft Access or Excel to track information, and suggest ways to use this information to stay organized. The information it is important to track to stay organized includes SMEs, date required, course status, etc. Discover how you can use this information to determine what is being and what was developed. Utilize the information as benchmarks, or to tell leadership the time spent on course development.

In this session, you will learn:

  • How to identify the information that is helpful to track
  • Examples of how to track this information by utilizing Microsoft Access or Excel
  • How to use the tracked information to analyze and determine individual and group workloads
  • How to use the tracked information to establish routine course maintenance and reviews

Audience: Intermediate participants should have an understanding of Microsoft Excel and/or Access.

Kathy McLaughlin
Instructional Design Specialist
Mayo Clinic
Kathy McLaughlin, an instructional design specialist at the Mayo Clinic, has developed and delivered curriculum for classroom and online for computer companies specializing in the automotive industry, non-profits, and senior-care living centers. Since 1998, she has been with Mayo Clinic, first as a classroom instructor and currently as an instructional design specialist in the eLearning design center. Kathy holds a master’s degree in instructional design and technology. As an instructional design specialist she has developed computer, compliance, and soft-skill online education for Mayo employees and leadership.
Ellen Newell
Instructional Design Specialist
Mayo Clinic
Ellen Newell has been at the Mayo Clinic since 1984, where she became an instructional design specialist in 2000. She holds a Bachelor's Degree in Information Technology.
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Leading in Insane Times

Wednesday, March 21, 2012 10:45 AM - 11:45 AM

With the economy unstable, the job market is also still unstable. Companies continue to downsize, or at least, not add people. Staff increasingly feels held hostage by their company. The increased workload, long hours, and threat of future downsizing has created slave-workers. Leaders feel oppressed as well, so leadership of any kind has left the building. Leadership has been off the radar for at least three years. Employees didn't need to be engaged in their work – they were lucky to have a job. Or so it seemed. This temporary situation is wearing thin, and employees are either looking for ways out or “quitting in place.” Either way, leaders must reconnect their staff to the company or face future workload and quality issues.

In this session, hopeful leaders will relearn how to re-engage employees. Through activities designed to build employee commitment, participants will leave with new ways to begin to grow their teams into a community with accountability and trust.

In this session, you will learn:

  • To identify the 10 competencies of a technical leader, and self-assess
  • To assess their own current engagement, and mitigate the results
  • To create a plan for re-engaging staff
  • To create productive, accountable teams

Audience: Intermediate participants should have responsibility for leading in an organization, either informally (through projects) or formally (through position).

Lou Russell
Russell Martin & Associates
Lou Russell, CEO of Russell Martin & Associates, is a dynamic, entertaining speaker and a topic expert and author in the fields of training and performance, project management, and leadership. Lou’s humor and positive outlook come through in every presentation she makes, and even the gnarliest topics will bring you a giggle. Whether giving a keynote address for hundreds or facilitating a workshop for small groups, Lou’s insights spark a memorable creative chord. She can turn any setting into an interesting learning experience with immediate impact, and no one leaves her sessions without new ideas, concrete tools, and techniques to apply immediately to their biggest challenges.
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Our LMS – What a Mess

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Over time, your LMS becomes cluttered, difficult to navigate, and full of dated, irrelevant content. The configuration decisions you made when you first installed the LMS may come back to haunt you. How can you avoid these nightmares and ensure that your LMS stays fresh and well-organized?

Participants in this session will discover the critical tasks that many organizations forget to address when implementing a new LMS or updating an existing system. You’ll go beyond the “what’s” and into the “how-to’s.” Participants who are considering a LMS, are currently implementing a LMS, or who have found themselves stuck with a problematic LMS will learn how to establish the standards, processes, taxonomies, and governance necessary to ensure your LMS operates effectively for years to come.

In this session, you will learn:

  • How to establish standards for LMS content
  • How to define and maintain effective taxonomies for catalogs and metadata
  • How to manage advanced LMS features such as notifications and audiences, over time
  • How to establish appropriate content management policies and governance
  • How to manage content shelf life
  • How to implement processes for handling requests and changes
  • How to establish and maintain an effective working relationship with IT

Audience: Participants should be able to accurately define what a LMS does and have some experience participating in medium-to-large project implementations, ideally with projects that involve technology.

Steve Foreman
InfoMedia Designs
Steve Foreman is President of InfoMedia Designs, a provider of eLearning infrastructure consulting services and technology solutions to Fortune 500 companies, academic institutions, and government agencies. Since establishing his consulting practice in 1983, Steve has spent 30+ years working with forward-looking companies to find new and effective ways to apply computer technology to support human performance. His work includes enterprise learning strategy, LMS selection and implementation, learning-technology architecture and integration, expert-knowledge harvesting, knowledge management, and innovative performance-support solutions that blend working and learning.
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Building Reusable Learning Objects Using the DITA 1.2 Standard

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

The Darwin Information Type Architecture (DITA) is an XML standard that defines an architecture for designing, authoring, publishing, and managing content. Its latest release specifically addresses the needs of the learning and training industry.

In this session, participants are introduced to the DITA standard. They will learn how DITA provides a common topic structure that enables them to piece together the same content in a variety of ways and output that content to a number of media and formats. They will see how DITA allows them to address the needs of multiple audiences or subtle differences in content within a single topic, eliminating repetition that leads to higher maintenance costs. They learn from real-world examples from organizations that have successfully used DITA to cut development costs and increase their overall productivity.

In this session, you will learn:

  • The learning and training topic types supported by DITA —learning plan, introduction, summary, and assessment
  • The XML-based assessments supported by DITA, including true/false, single and multiple select, match, hotspot
  • How to build training topics into lessons and courses, using learning maps
  • How to work with Learning and Training metadata, supporting full SCORM compliance
  • To evaluate the applicability of the DITA standard to your organization

Audience: Those being called upon to deliver more for less – courses that can be easily reused and customized for each client, content appropriate for both print and electronic delivery, material that can remain current and relevant with minimal effort – all without increasing staff or extending deadlines.

Dawn Stevens
Senior Consultant
Comtech Services
Dawn Stevens is a senior consultant specializing in information development, instructional design, and management consulting. With 25 years of experience, including 13 years at Comtech Services, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable technical information and training.
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PETCO’s emBark Initiative: Tools, Processes, Patterns, and Pets

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

The challenge for PETCO is training a global employee base, with a wide range of roles and responsibilities, to embrace a large process and cultural change combined with using a new industry-standard [merchandising and financial planning] system as it relates to their particular role. In sum, PETCO’s challenge involves how to embrace change and transform their daily workflows.

This session presents an approach to solving the training/change implementation dilemma through the exploration of key components of the emBark Initiative: creating a new common language among associates, developing role-based instruction, designing humorous yet effective application training, and refining processes in day-to-day work situations. Participants will leave this session inspired and armed with concrete solutions plus ready-made templates for system implementations and change training.

In this session, you will learn:

  • Processes for creating an internal brand for the change/training implementation 
  • Methods to develop role-based instruction for processes, systems, and business acumen
  • How to identify repeatable patterns in your content development
  • When and how to use learning agents, humor, online planners, and interactive PDFs
  • About tools such as online planners and interactive communication and performance support PDFs

Audience: Intermediate participants interested in training rollouts on system implementations and/or corporate change management programs. You should be familiar with Adobe Flash and PDFs, instructional design, and eLearning development.

Kevin Moore
Senior Learning Solutions Architect, Co-founder
TiER1 Healthcare, LLC
Kevin C. Moore, is the senior learning solutions architect and founding partner of TiER1 Healthcare, LLC. Kevin is a performance improvement and instructional design consultant with over 20 years of experience designing and modifying instruction for adult learners. He directs learning initiatives for hospitals and long-term healthcare facilities, and focuses learning programs on patient outcomes. Kevin holds an EdD degree.
Mark Little
Manager, CMO Business Solutions
Mark Little has over 10 years’ experience in merchandise planning for several global retailers including Charlotte Russe and Abercrombie and Fitch. He is fluent in branding, marketing, and tactical/strategic organizational improvement implementations, and well versed in change management methodology. Mark earned his B.A. degree in French Literature and Communications from Ohio State University.
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Upping the Leadership Ante through Stronger Competencies

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Effective leadership is vital to growth and expansion for all businesses. This has become especially true in the health care arena, where so much is continually changing. Affinity Health Systems (AHS) concluded that the strength of their leaders will determine the organization’s viability.

Participants in this case-study session will learn the process AHS used to determine the competencies leaders currently need to ensure success of the business. This session will assist other learning leaders by hearing how Affinity Health strengthened their leader competencies through a six-month project that used focus groups with senior leaders to develop a variety of success profiles for every level of organizational leadership.

In this session, you will learn:

  • Why identifying key business drivers is critical
  • The purpose of engaging senior leaders
  • How to select and manage leader focus groups
  • How to build four levels of leadership success profiles

Audience: Novice-to-intermediate participants who want to build an effective leadership program.

Kathleen Adams
Director Learning Services
Affinity Health System
Kathleen Adams’ responsibilities include promoting and managing the talent development process, promoting physician and employee engagement strategies, and system orientation learning. She is also responsible for promoting the growth and development of high-potential employees and leaders of the organization. She oversees Affinity’s learning strategy for eLearning and blended learning solutions. Kathy’s past experience includes being a ICU/ED staff nurse, Nurse Educator, CNS ICU and Manager of eLearning. Kathy has 30-years of experience in the healthcare field.
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Moving QR Codes from Marketing to Learning

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Many organizations use QR Codes when they market to their customers, but few are using them in learning. QR Codes are simple solutions implementable at little or no cost to an organization that work with devices that employees are already using.

Participants in this session will look at the lessons learned from marketing’s use of QR Codes to promote products, sales, and information. Now, learning professionals can create low-cost just-in-time learning solutions. During this session you will see more than 20 examples of where you can use QR Codes in “traditional” learning.

In this session, you will learn:

  • What QR Codes are and how to generate them using free or low-cost websites
  • How marketing is using QR Codes with customers
  • What the appropriate content for QR Codes is
  • The cultural considerations needed before implementing a solution using QR Codes
  • The various learning solutions that use QR Codes
  • How you can use QR Codes as performance-support resources

Audience: Novice participants who use a smartphone.

Stephanie Daul
Learning Consultant
Stephanie Daul, an independent learning consultant, researches new learning and knowledge technologies and techniques. She also designs performance-improvement solutions for traditional classroom instruction, eLearning, and virtual sessions. As a consultant, Stephanie creates virtual synchronous and asynchronous learning experiences from analysis through implementation. She has designed and implemented over a dozen gamified learning experiences and educates others on learning techniques that use new technologies, including mobile, QR codes, and xAPI. Stephanie is also the author of ASTD’s Game Design for Learning.
Mira Mendlovitz
Instructional Designer
Medline Industries
Mira Mendlovitz, an instructional designer with Medline Industries, has been in the learning and development field for over 25 years. She has been involved in strategy, analysis, delivery, design, and development of learning. Mira works with internal clients to develop a range of learning solutions with a focus on how to blend learning to ensure stickiness. Through the years, she has led the implementation of many new learning technologies at a large Fortune 500 company; and she currently works with Medline, a multibillion-dollar manufacturer and distributor of medical supplies.
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A Manager's Practical Guide to Implementing Social Learning

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Davenport University's internal learning technology group deployed a social learning community to a significant portion of its employee base, spread amongst multiple campuses in Michigan. One department that embraced the learning community was the admissions department. Admissions reps—a university's equivalent of sales reps—swap tips and best practices using Bloomfire's built-in Q&A mechanism. Managers can also post helpful materials, giving admissions reps what they need for success straight into their pockets.

eLearning Guild members know what social learning is in theory, and those who are looking to implement it want to hear from people who have been there and done that. Participants in this case-study session will learn how Davenport University is implementing social learning. You’ll get real-life knowledge from Davenport trainers who have been there and done that. You’ll also be able to use what you learn to pitch your supervisors and get internal buy-in.

In this session, you will learn:

  • How a real-life organization is doing social learning
  • How you can apply social learning to employee training
  • How to get organizational buy-in for social learning
  • What the journey to social learning looks like

Audience: Basic familiarity with social learning will be sufficient.

Josh Little
Armed with a degree in education, Josh Little has affected corporate America at SBC, Pfizer, and Stryker in sales, marketing, and training roles. In an effort to make a larger impact, Josh has since founded three unique companies: Maestro eLearning, Wellness Works, and Bloomfire. Each of these companies solves real problems and turbocharges organizational learning. Daily, thousands of people all over the world are able to interact with a revolutionary learning experience from one of these companies.
John Niedzielski
Assistant Director of Learning Technology
Davenport University
John Niedzielski oversees the design and development of eLearning programs, multimedia projects, and learning management systems that support Davenport University’s staff and faculty development initiatives. John has over 15-years of experience in instructional technology, graphic design, and Web management in a variety of industries including financial services, higher education, and manufacturing. John has led numerous technology-training workshops, served as guest lecturer for graduate-level courses, and has facilitated live Webcasts to global audiences.
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How Long Does It Take to Create Learning?

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Many are unfamiliar with the time and cost investments to create technology-enabled learning. Do you know how long it takes your organization to create different formats of learning, including instructor-led training (ILT), virtual classroom training (VILT), basic eLearning (Level 1), interactive eLearning (Level 2), and simulation-based eLearning (Level 3)? 

Session participants will discover the published benchmarking data to help your organization better plan and optimize learning development across multiple delivery types. You will discuss the results of the study and get tips, techniques, and lessons learned to improve your development practice. You’ll find out what’s typical and what is possible … and whether you might be developing content too fast. Please come prepared for a lively, interactive discussion.

In this session, you will learn:

  • How long, and how much it costs (on average) to create different levels of learning
  • How to create cost projections for future custom development projects
  • How to set expectations with senior management and customers about development times and costs
  • How to measure and correct your own development practices

Audience: Novice-to-intermediate participants. No prior background or experience necessary.

Bryan Chapman
Chief Learning Strategist
Chapman Alliance
Bryan Chapman is the chief learning strategist for Chapman Alliance. As a veteran in the industry, Bryan has over 20 years’ experience and has worked with such organizations as American Express, Home Depot, Shell, and many others. He has helped help them optimize learning efficiency through the use of innovative learning techniques and technologies. Chapman Alliance, a provider of research-centric consulting solutions that assist organizations in defining, operating, and optimizing their strategic learning initiatives, also provides research—available for free under Creative Commons—benchmarking learning development times and costs.
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Stop, Look, Listen, and Apply – Adding Contemplation in eLearning Design

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Leading technology critics, like Sheryl Turkle and David Brooks, suggest that the abundance of technologies, while offering great benefits, also forces people to imbed lots of knowledge and information but fails to process the information into useful and valuable knowledge to impact performance. You will be able to SPEED-UP by SLOWING IT DOWN – by allowing learners to stop, look, listen, and learn to contemplate how to apply the ideas.

In this session, you will see four case studies on how to add the contemplation process in the eLearning design.

In this session, you will learn:

  • About a university graduate school project that requires critical processes as a key activity in the eLearning design
  • About a large financial services company that requires “mapping and schema” presentations on how learners apply learning
  • About a project management consulting initiative that includes “learner-to-learner” reflection moments for coaching
  • About a global truck-engine manufacturer that requires “learning impacts reporting” to track applications
  • About a large psychometrics company using collaborative systems to encourage reflection on case stories

Audience: Novice participants with basic knowledge in eLearning, social learning design, and implementation.

Ray Jimenez
Chief Learning Architect
Vignettes Learning
Ray Jimenez, PhD, the chief learning architect of Vignettes Learning, spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. Ray has worked with Neiman Marcus, NASA, Pixar Studios, and the California Institute of Technology. Ray is the author of 3-Minute e-Learning, Scenario-Based Learning, and DIYEL 101 Tips for Do-It-Yourself eLearning.
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Instructional Design — From the Classroom to eLearning

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

In the corporate atmosphere, there seems to be a general fear of the shift from traditional classroom training to eLearning. As training budgets are slashed, many traditional classroom trainers are increasingly fearful of losing their jobs with the shift. This session, coming from one who has made the shift, will give a real example to show it can be done.

Participants in this session will first learn the similarities in both processes: designing for classroom as well as eLearning. You’ll get examples showing that the shift is not an all-or-nothing approach, and that most companies are actually shifting to a blended program. Lastly, you’ll learn ways to gain practical skills to “fill in” possible gaps in your current skill sets to ease the transition from classroom to eLearning.

In this session, you will learn:

  • The similarities in approaching classroom design and eLearning.
  • The characteristics of Blended Learning and its advantages.
  • How to embrace change and begin to think about blended learning as a friend!
  • Practical and easily gained skills that will help the shift from classroom to eLearning to go easier.

Audience: Novice. All are welcome, but former classroom instructors, or anyone designing training for a classroom audience, is likely to get the most from this session.

Bill Reed
Instructional Designer
Before working at Coca-Cola, Bill Reed was a training coordinator at Franklin Templeton Investments. Prior to that, he was a Branch Transition and Training Specialist at Raymond James and a former English Department Lab assistant at Santa Fe Community College. Bill is a graduate of the University of Florida.
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No Learner Left Behind: Second Language and Low-Literacy Learners

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Most industries have a segment of immigrant and international employees. They may also have hidden employees with learning disabilities and reading issues. In their audience analysis, corporate trainers and instructional designers may encounter English as a second language (ESL) and low-literacy learner groups for their training programs. Without a background and understanding of these specific issues, you may be creating programs and products that will not meet the learner’s need. Learning to think through the content to better match it to the audience will allow you to create more successful outcomes.

Participants in this session will go through an experiential exercise to better understand the struggles of ESL (or any other second language) and low-literacy learners. You’ll learn the barriers for them in learning, and discuss ways of assisting these learners in meeting the learning objectives of the course. You will also learn how to calculate the reading level of your course content.

In this session, you will learn:

  • To recognize problematic content for second language and reading-challenged adults
  • To create accessible content
  • What barriers second language and reading challenged adults face in a working environment
  • How to calculate reading levels of material

Audience: Those who need to provide technology-based learning for low-literacy learners and/or learners with special needs.

Jean Marrapodi
Senior eLearning Designer
Illumina Interactive
Jean Marrapodi is a senior eLearning designer at Illumina Interactive. She is a certified professional in learning and performance (CPLP, ATD’s highest credential) with a PhD in adult education and a master’s degree in online instructional design. With 16 years in corporate training, then five years in higher education, Jean understands trends and needs in a variety of industries and is a nationally known conference speaker. She led a team that won the 2014 Silver Brandon Hall Award for Best Learning Team and, in the same year, the United States Distance Learning Association’s Best Learning Program. The eLearning Guild named Jean a Guild Master in 2016.
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Enterprise Security for Mobile Learning

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

Mobile handsets and tablets are invading every aspect of just-in-time corporate communications, performance support, and training. This fact, plus the growing popularity of the “Bring Your Own Device/BYOD” movement, requires enterprise IT teams to rethink their approach to mobile learning access and content delivery. Because mobile devices are far more prone to loss or theft complicates every organization’s security requirements, especially when delivering proprietary information, courseware, and business intelligence. Organizations of all kinds — especially those in financial services, insurance, medical/pharma, government, and technology — are demanding that mobile devices be just as secure as desktop or classroom-training devices are. Because mobile learning adoption will expand in 2012 across almost every enterprise, finding appropriate and scalable ways to secure on-the-go training materials, job aides, and critical business communications is essential and is a key concern of training teams, IT departments, and management.

In this session, participants will learn how mobile security has greatly matured in recent months, so you can now provide all of the necessary assurances the information security professionals are demanding.

In this session, you will learn:

  • Why mobile apps are more secure than mobile Web apps
  • When to use a VPN versus public networks for content access and delivery
  • How to deploy and remove content from mobile devices remotely
  • Device-level options for associating learners' devices with their learning accounts
  • How single sign-on authentication can restrict access to learning content and resources
  • When time-based restrictions are appropriate and required

Audience: Those tasked with securing their mobile learning environments, from management to individual contributors.

Robert Gadd
OnPoint Digital
Robert Gadd is the co-founder and president of OnPoint Digital, where he directs the company’s technology strategy and vision. Robert is a recognized industry leader and frequent speaker on learning solutions and mobile-learning (mLearning) technologies. Prior to founding OnPoint in 2001, he was president of eDeploy.com, a web-based project collaboration developer for technology OEMs, carriers, and systems integrators based in Denver, CO. Prior to eDeploy, Robert was the chief technology officer of Datatec Systems, a leading systems integrator for Global 2000 companies with worldwide operations and more than 1,000 employees. He is co-host of “This Week in mLearning,” a podcast exploring all aspects of mLearning. Robert was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.
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Turning your Subject Matter Experts into Savvy Content Developers

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

The information our employees and customers require lies with our subject matter experts (SMEs), who may have little to no content creation or presentation skills, and who often lack the time, motivation, and confidence to share their knowledge. Learning professionals, with potentially dozens of topics, time constraints, and limited budgets, are hard-pressed to gather this information from the SMEs to develop effective content. Managing and updating content with the ever-increasing speed of product development also creates a challenge. By educating your SMEs, implementing easy-to-use tools, providing support, and explaining the benefits of participating in the learning development process, the learning professional can focus on managing and promoting the training content.

Participants in this session will see eLearning and video examples, along with related content management and promotional ideas. The real-world examples document the construction of a robust training offering of SME-generated content in a manner that is flexible, scalable, and cost-effective. You’ll learn the tools for turning your SMEs into content developers, including rapid eLearning development tools, Webinar tools, digital video capture with video conferencing equipment (Web cams, or even iPhones), and blogs and social media including Twitter and Yammer.

In this session, you will learn:

  • How to motivate your SMEs by showing them “what's in it for them”
  • The importance of teaching SMEs the basics of instructional design
  • The range of tools for rapid content development and how to build a suite of appropriate tools 

Audience: Novice-to-intermediate participants who need to engage their SMEs in the learning development process.

Edward Reilly
World Trade Training Manager
Mentor Graphics Corporation
Edward Reilly has been in the training field over 15 years, developing and delivering worldwide training programs to support a variety of business objectives. He has held training roles at IBM and Adidas, and currently manages product and business-skills training for the sales, support, and consulting divisions. He is especially passionate about maximizing training technology and intercultural awareness for the internal trainers.
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Better Photography for Your eLearning Course

Wednesday, March 21, 2012 01:00 PM - 2:00 PM

It's always tough to get good photographs for your eLearning courses. Stock photography serves its purpose, up to a point, but after a while seems impersonal and out of context. Real photographs from the workplace, with real people in them, work wonders when it comes to creating a connection with your audience.

In this session, you will see how easy it is to take great pictures with your camera — big or small. You will look at digital single-lens reflexes (DSLRs) and point-and-shoot cameras and be guided through your buying decisions. You will learn simple compositional tricks and the best ways to get interesting effects right out of the camera, so you can avoid too much post-processing.

In this session, you will learn:

  • How to save as much money as you like by avoiding stock photography
  • How to select and invest in good photography equipment
  • The technicalities of your existing camera gear
  • Compositional tricks that'll make your photo pop
  • Special effects and tricks for your camera

Audience: Novice participants. All you need is a digital camera — if you have an SLR, that's just awesome!

Sumeet Moghe
Director, Knowledge and Learning Services
Sumeet Moghe is a L&D professional with about a decade's experience in various aspects of our trade. He’s worked with IT and ITES organizations throughout his career and has seen the world both as a client and an internal service provider. By education, he’s a technologist – he holds a Master’s in Computer Applications. In eLearning, he is the author of www.learninggeneralist.com, and he’s featured as a recognized blogger on several lists. His passion is to marry technology and common-sense educational practices to create learning experiences that are “best of breed.”
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Performance Support 101: Learning in the Workflow

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

There has never been a better time to step into the world of performance support. Almost 80% of learning is done in the context of work at “the moment of apply” — a moment that most learning offerings don't target. Now, more than ever, employees require performance support and organizations are ready to provide it — whether they know it or not! This session will ground you in the fundamentals of performance support.

Participants in this session will look at what performance support is (and what is not). You’ll learn the five types of performance support, the vital roles they can play in your organization, and where to start introducing them. You will learn how performance support complements emerging trends and technologies like mobile learning and social networking.

In this session, you will learn:

  • What performance support is (and what it is not)
  • The five types of performance support, the vital role they can play in your organization, and where to start introducing them
  • How performance support complements emerging trends and technologies like mobile learning and social networking

Audience: Those interested in performance support as an addition to their training strategy.

Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad A. Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world’s largest organizations, helping them attain higher levels of learning agility. Conrad’s experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
Bob Mosher
Chief Learning Evangelist
APPLY Synergies
Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.
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Worldwide Professional Development without Planes, Trains, or Automobiles

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

Northeastern collaborated with a Fortune 100 client to deliver a large-scale online training program that focuses on business opportunities for professionals who must understand the language and mindset of the business and C-Suite executives who control corporate IT budgets. This successful online program helped the participants think strategically about enterprise growth and improved productivity. The original ILT program was too costly and lacked the necessary scalability for a worldwide workforce. The new program was delivered entirely online using synchronous and asynchronous technologies. It provided a scalable, cost-efficient means to deliver high quality and effective training to large numbers of participants in over 30 countries. It supported the client's needs by teaching business-centric solutions for selling across industries, and it engaged participants in a just-in-time, highly accessible, and successful training fitting into the client's learning roadmaps.

Participants in this case-study session will learn how to successfully migrate costly and time-consuming face-to-face training to an online environment to improve access and flexibility and reduce costs.

In this session, you will learn:

  • The advantages of delivering professional development in an online format
  • The steps to migrate existing F2F training to an online delivery format
  • Common tools and technologies used to deliver synchronous and asynchronous online professional development
  • Considerations for delivering synchronous online professional development worldwide
  • The survey data on the effectiveness of online delivery of professional development

Audience: Those interested in learning how to create a scalable program to replace ILT with online approaches.

Terrence O'Neil
Instructional Designer
Northeastern University
Terrence O’Neil works with faculty on instructional design and technology. He has experience as a Technology Integration Specialist and has worked at Koc University in Istanbul, Turkey, and Boston University as a curriculum developer and ESL instructor. Terrance’s main interest in the field of instructional technology is the creation and use of multimedia in online environments. He holds a M.Ed. degree in Education from Boston University.
Hillary Dostal
Manager, Corporate Programs
Northeastern University
Hillary Dostal has worked at Northeastern University College of Business, Executive Education department since February of 2010. Her specialty includes running both face-to-face and virtual professional development programs, primarily for high-technology companies for which she helps develop innovative programs. Hillary previously worked at the Queensland Academy of Technology for four years in Brisbane, Australia, where she developed their virtual capabilities and launched their online offerings. When she is not studying for her M.B.A. degree in the evening she enjoys traveling and writing.
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How to Get Better Results by Doing LESS Training

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

Stakeholders often come to us asking for courses, but the courses are either overkill or aren’t what is needed. And sometimes they do need “courses,” but only to check off a box. But in either case, developing courses ties up resources (including learners’ time) that they could use for better purposes. When we are asked to build courses, we have a responsibility to challenge and validate that creating a course is the most effective and efficient approach.

This session provides participants with ways to think about being more efficient when allocating course development resources. You’ll learn what questions to ask to get at whether a course is really needed, and whether more efficient options such as Twitter, discussion forums, PDFs, or other lower-tech options would more efficiently (and more effectively) meet learners’ and stakeholders’ real needs. Participants in this session will learn how training is not always the best option for improving performance, and it introduces some other alternatives along with the scenarios that can be most successfully implemented.

In this session, you will learn:

  • The questions that you should ask and answer before beginning any learning program
  • How to determine if a higher- or lower-tech option is more appropriate
  • When a course or non-course is more appropriate
  • How to steer stakeholders to more “efficient” options

Audience: Novice-to-intermediate participants should have basic or foundational level of training experience and knowledge.

Patti Shank
Learning Peaks
Patti Shank, the president of Learning Peaks, is an internationally known learning expert, researcher, author, and writer who has been named one of the 10 most influential people in eLearning internationally. She is the author, co-author, or editor of numerous books. Patti was the research director for The eLearning Guild and an award-winning contributing editor for Online Learning Magazine, and her articles are found in the ATD Science of Learning and Senior Leaders Blogs and elsewhere.
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Using Blogs to Drive Both Informal and Formal Learning

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

Organizations are looking for easy and inexpensive ways to drive informal learning and alert students to upcoming formal training opportunities. However, many organizations do not know where to start that process, or what it will cost. Blogs often make great informal learning sites. They are simple to use, flexible, and a free-to-low-cost solution. As they become more popular with learners, blogs become easy-to-use content management systems that allow non-technical people to post content online easily. Also, many free tools (plug-ins and themes) allow you to easily modify blogs.

Participants in this case-study session will hear how SunGard is using informal-learning sites to promote formal learning. You’ll get numerous ideas on how to create blogs, both as informal-learning sites and as drivers of more formal learning. You’ll learn the types of content to which students will respond; with the focus on usable, effective, and inexpensive-to-build blogs.

In this session, you will learn:

  • How to set up a blog as an informal learning site
  • How to internally promote an informal learning site
  • How to promote formal learning from an informal platform
  • How to use tracking to determine the value of an informal learning site
  • How to avoid potential downfalls when setting up a blog as an informal learning site

Audience: Novice-to-intermediate participants. A basic understanding of the Internet, Web browsers, and informal learning would be beneficial, but is not required.

Walter Wimberly
LMS Administrator
SunGard Public Sector
Currently, Walter Wimberly oversees daily operation of the LMS system, develops custom enhancements to the LMS, and oversees the creation of on-demand content to be added to the LMS. Previously Walter worked as a full time professor, teaching Web and Multimedia Design. He also works with small and start-up companies, helping them develop their online presence.
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Crafting a Mobile Learning Strategy to Ensure Performance Improvement

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

National continuing-medical-education societies (Accreditation Council for Continuing Medical Education (ACCME)) now mandate that education must result in performance improvement. However, one of the major challenges business medical professionals have is limited time for education. The adoption of mobile smart devices by research doctors and laboratory professionals in hospitals and labs is rapidly increasing. Therefore, there is growing interest and desire to craft a strategy to delivery education and performance support on mobile devices for these target audiences. There is also a strong interest in how mobile devices can impact learning and performance improvement.

Using a case-study approach, session participants will experience a step-by-step “best-practices” process in the design of non-profit mobile learning strategies. You will learn how ACCP developed a program to meet the limited time available for education, along with meeting performance improvement demands.

In this session, you will learn:

  • How to design a comprehensive mobile solution to address member needs
  • The unique challenges associated with learning and performance support on mobile devices
  • How to create a mobile learning needs assessment
  • Inclusion techniques for multiple stakeholders
  • How to utilize a decision matrix to rank-order mobile learning solutions

Audience: Intermediate participants should understand basic principles of instructional design and know how to conduct a needs analysis.

Eric Parks
Director of Education Design and Technology
American Society for Clinical Pathology (ASCP)
Dr. Eric R. Parks has over 20 years of progressive documented experience in educational program teaching, management, and leadership. He co-founded, with Dr. Joan Cobin, RN, FAAN, the Statewide Nursing Program, Center for Innovation (CSU Consortium), delivering distance-learning academic programs to hospital administrators, nurses, police, airport personnel, and hotel staff throughout the State of California. He served as a Senior Learning Leader with the University of California. He is presently the Director of Education Design and Technology for the American Society for Clinical Pathology, a 100,000+ member international medical organization.
Dan Klosterman
Senior Instructional Designer
American Society for Clinical Pathology (ASCP)
Dan Klosterman has over a decade’s experience exclusively in online multimedia development. He served more than five years as an instructional designer at DeVry University where he developed over 50 online courses. As a senior instructional designer, he manages a team in the design, development, and implementation of emerging technology for continuing medical education. Dan is a graduate of the State University of New York at Buffalo with dual BA/BFA degrees in English and Computer Graphics and an Ed. M. in Educational Technology awarded in 2005.
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Incorporating Podcasts as Part of Your Learning Strategy

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

Podcasting is a potentially powerful tool for business, allowing messages to quickly and easily disseminate to a large audience at an extremely low cost. While traditional Podcasts were audio files only, video Podcasts are on the rise and are increasing the possible uses for this technology. It is now possible to use Podcasts for more than communication — you can also use them for training and to support performance at the jobsite. Podcasts are fast and cheap to develop and can reach a large audience quickly using basic technology readily available in most companies. By understanding the strengths and weaknesses of this tool, participants can make informed decisions as to when, where, why, and how to use Podcasts to their greatest advantage as part of their learning and performance support tool kit.

In this session, participants will explore what Podcasts are and how people have typically used them to date, and discover ways that they might use audio or video Podcasts for more than communication.

In this session, you will learn:

  • What Podcasts are
  • The strengths and weaknesses of Podcasts
  • The types of organizations that use Podcasts
  • Whether you can use Podcasts for training (by themselves or as part of a training program)
  • Whether you could use Podcasts for performance support

Audience: Those wanting to explore how to use video and audio Podcasts for training and performance support.

Joanne Mowat
The Herridge Group, Inc.
Dr. Joanne Mowat has over twenty years of experience in the design, development, delivery, and management of learning and performance interventions. She specializes in eLearning, learning object design, and integrated performance support systems. Joanne holds both a Doctorate in the Instructional Design of On-line Learning with a specialty in learning objects and a Masters degree in Educational Technology with a specialty in performance support. She has been a regular presenter at national and international conferences and is a published author on LMS, learning objects, and performance support.
Frank Morris
Senior Learning & Development Project Manager
BMO Bank
Frank Morris is the senior learning and development project manager for BMO Bank of Montreal. He has been getting business results through better employee performance since 1984, working for a variety of private and public sector organizations ranging from global financial services companies to local community colleges. Frank holds a bachelor of commerce degree in accounting and IT from Concordia University, a post-graduate certificate in web-based learning from the University of British Columbia, and an MEd degree in adult education from Penn State University.
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Effectively Using Effects in Adobe Captivate

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

Don’t you wish you could add simple animation to objects in your Captivate project the way you can in PowerPoint? Now, with the release of Adobe Captivate 5 (and 5.5) you can! Effects in Captivate allow you to add all kinds of simple animations and other effects to Captivate objects such as pictures, text boxes, shapes, and you name it! Using effects can greatly enhance your project and make your content come to life for your end user … and it’s super easy!

Participants in this session will learn how to easily add effects and get some ideas on using them EFFECTIVELY in your Captivate projects.

In this session, you will learn:

  • What “effects” are
  • The variety of effects available in Captivate
  • How to add effects to objects in your Captivate project
  • How to use effects to enhance your online courses

Audience: Novice participants with basic knowledge of and/or experience with Adobe Captivate.

Jeff Blackman
Senior O.D. Training Specialist
Houston Methodist
Jeff Blackman is responsible for designing, developing, and deploying a wide variety of online courses for the entire hospital system. He also assists with the maintenance and administration of its learning management system. Jeff has over 15 years of training and development experience working for a variety of companies, including Walt Disney World and IBM.
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Maximizing Your LMS Potential

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

LMSs have a variety of capabilities, but often they are not used to their full potential. As organizations review their bottom lines and re-evaluate their investments, LMSs need to “prove their worth” for continued support and additional investments. Think of all the aspects related to providing education opportunities – classroom space, instructor time, workbooks, presentation materials, resources, course evaluations, networking environments, tracking instructor-led and online course offerings, reporting attendance or completion, assessing knowledge retention and corporate impact. Not all LMS systems can handle all of these functions, but knowing the possibilities may spark interest in investigating them.

Participants in this session will learn how to use a LMS to help learning departments and LMS administrators market the system to the organization. You’ll learn the various opportunities a LMS provides, ranging from the traditional tracking and assessing to the more cutting-edge learning support through auto-enrolled courses, synchronous chat rooms, asynchronous forums, and document or Internet site resources. There are many ways to present material for the learner, and you’ll discover how to coordinate the presentation.

In this session, you will learn:

  • How to utilize social learning support such as chat rooms and forums
  • How to illustrate compliance tracking with reports
  • How to construct assessment tools with checklists and follow-up surveys
  • How to present materials with both internally and externally created content
  • How to create an online resource repository for learners and instructors

Audience: Novice-to-intermediate participants. You should be familiar with LMS functionality as well as various creation tools such as PowerPoint and Articulate.

Nancy Dietz
Learning Technology Specialist
Centra Health
Nancy Dietz has over 11 years’ experience in the education field, from technology skills trainer to leadership development facilitator. As she moved from system administration to education, Nancy completed her M.A.Ed. degree through the University of Phoenix, specializing in Adult Education and Distance Learning. After designing courses for instructor-led training, including a service program for 6,000 healthcare employees, she migrated to creating lessons for online instruction. LMS administration led her back to her roots, while interfacing with other systems to increase options for staff and managers. To increase her knowledge within the Human Resources systems realm, she completed her HRIP certification.
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Skype for the Digital Classroom: Synchronous Communication and Collaboration

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

Many instructors in the corporate and academic environment are realizing the need for synchronous elements in their online classrooms, and are seeking an inexpensive and effective environment for real-time communication and collaboration. This session will present ideas on how to use Skype’s functionality to achieve these goals.

Participants in this session will learn alternative and innovative ways to provide information to online learners in a synchronous environment using Skype functionality to address these needs. You’ll get a brief overview of the technical requirements and the Skype functionality most relevant to online learning, see demonstrations of the functionality, and learn best practices and steps for implementation.

In this session, you will learn:

  • How synchronous elements can enhance online instruction
  • The Skype functionality most relevant to online learning
  • Technological requirements for using Skype
  • Best practices and ideas for using Skype for learning
  • Suggestions for implementation and the potential obstacles

Audience: This session is for individuals interested in learning about Skype functionality and how to use it in their online classrooms.

Sonya Leeds
Course Designer with the Innovation Group
Bellevue University
Sonya Leeds is a Course Designer with the Innovation Group at Bellevue University, where she is building innovative, affordable, and flexible online courses for the Flexxive program. Sonya has over eight years of experience creating courses for academic and corporate eLearning environments. In 2011, she initiated a monthly Educational Topics and Trends Roundtable where faculty and staff discuss the latest technologies and trends in education. Bellevue has selected several of Sonya’s courses to represent the university for national awards in course design, and she has spoken at several leading industry conferences. Sonya holds a BA degree in Anthropology from the University of Nebraska – Lincoln.
Donna Carter
Instructional Designer II
Bellevue University
Donna Carter has over 10 years’ experience in the field of training, adult education, and eLearning in a corporate and academic setting. Her experience includes design and development of curriculum and training materials as well as instruction. She is currently part of the University's Center for Learning Innovation where she often talks to faculty and staff regarding adult learning principals and eLearning. Her educational background includes a M.Ed. degree with an emphasis in corporate training and eLearning. She also holds a graduate-level certificate in Corporate Training.
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Transfer of Technology Using Standard Iconic Representations as Visual Cues

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

The workforce was not using the current work instructions to build a highly specialized product at Northrop Grumman because of inconsistencies, and an overwhelming amount of text, concepts, and the use of certain visual graphics. This led to confusion and misunderstanding … resulting in high rework and low yield. In order to determine the best design solution, Northrop Grumman conducted an extensive study of the problem. This study, and the resulting product, has streamlined not only the ease of use of their build instructions but also provided new tools for the engineers and support staff to help build a knowledge base. It provides better training opportunities by helping to identify gaps and to standardize OTJ training.

Participants in this case-study session will learn about the infrastructure and methodologies Northrop Grumman used to create new content design, address conceptual training, provide basic skills training, and use the new platform to gather knowledge-and-process techniques.

In this session, you will learn:

  • How to use simple iconic representation for visual cues
  • How to use a simple collaboration technique to capture knowledge using video and a wiki
  • How to use reusable objects for conceptual training
  • How to use 3-D modeling to aid in OJT training
  • A simple method to capture tribal knowledge
  • Ideas to help standardize training and make it available 24/7

Audience: Intermediate participants. Some knowledge of instructional design concepts may be helpful.

Deborah Foster
Advanced Projects Engineer
Northrop Grumman
Deborah Foster holds a Metallurgical Engineer degree from the Colorado School of Mines and has worked in the defense industry for over 25 years. She worked with outside suppliers to help them understand contractual requirements, and then with manufacturing to help transfer thousands of paper documents over to an electronic format. She is now the lead in training the technical workforce and has put together a comprehensive training program for technicians that includes both instructor-led and interactive eLearning modules. She will finish with her Master’s degree in Instruction Systems Technology from the Univ. of Central Florida this spring.
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Learning Maps: The New eLearning Metaphor

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

eLearning courses still use the book metaphor as a standard, and that is really beginning to hinder progress because eLearning is not linear like a book ... it demands a structure that allows for more dynamic interaction. We need to find a new metaphor for eLearning that is more flexible, more engaging, and less structured. One possible solution is Learning Maps: a geographical representation of eLearning content. The idea has been worked out in detail by the Fraunhofer Institute in Germany.

In this session, you will explore the possibilities of this metaphor, see the results so far, and discuss the application of this or possible other metaphors. Come learn about a possible next step in eLearning design.

In this session, you will learn:

  • About learning maps, the possible new eLearning metaphor
  • Why we need a new metaphor for structuring learning
  • Other possibilities and directions for this new metaphor

Audience: This topic is for everybody with an interest in the future of eLearning. It will stay on a conceptual level, so no technical knowledge is needed.

Kasper Spiro
Kasper Spiro has been CEO of Easygenerator since 2010. His mission is to make eLearning available to everybody, and he has over 25 years of experience in the field of learning. His areas of expertise include teaching, authoring textbooks, designing and creating eLearning, and developing knowledge management and user performance support systems. Kasper shares his ideas about eLearning on his blog and the corporate blog of Easygenerator. He also writes on a regular basis for eLearningIndustry.com and Learning Solutions Magazine.
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Why Six Sigma Matters to eLearning Initiatives

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

A looming issue in eLearning is the training community’s need to effectively integrate and partner with project management in the corporate environment. Project managers tie together all the disciplines in a project. The difficulty is that trainers need to talk to the larger community, including project management, to get to the completion of a project. Six Sigma has become hugely important in the world of project management. It's a form of project management that incorporates a school of thought, a common language, and a toolkit widely applied in the corporate environment. It’s not possible to speak of contemporary Project Management without understanding the contribution of Six Sigma.

Participants in this case-study session will explore a situation about technology implementation to support changing business requirements. When eLearning professionals adopt a Project Management mentality and gain Project Management proficiency, they recognize that Project Management is a tremendous asset to shaping perceptions and collaborative identity for eLearning.

In this session, you will learn:

  • Why Six Sigma makes a difference in managing projects to successful conclusions
  • The common language of Six Sigma
  • How to get to the heart of what training needs to accomplish by being part of the project management process
  • Project management best practices in eLearning

Audience: Participants should have some idea of how project management works.

Karen Soskin
Manager, Global Training
Karen Soskin has led organizations through change at several bio/pharma companies. She began her career at Miles Laboratories where she was instrumental in the adoption of new technologies. At Warner Lambert (now Pfizer) she led development operations and introduced systems to enhance speed, volume, and quality in clinical trials. Karen also built process, training, and SOP capabilities and co-led strategy development for applying the Internet to clinical sites and investigators. At Amgen, Karen developed cross-functional programs for submissions excellence and label optimization. At Abbott Laboratories, Karen led training initiatives for company-wide adaptation to new regulatory requirements.
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Writing an RFP and Selecting a Vendor

Wednesday, March 21, 2012 02:30 PM - 3:30 PM

The challenge for all learning leaders and practitioners is how to create a solid, consistent, and precisely-targeted-to-the-need-at-hand RFP process. You are likely to work with your procurement or purchasing department, as well as folks in I.T., H.R., finance, legal, and other areas of the business. Developing a sound RFP is not rocket science, but it does require a systematic understanding of your problem, a clear articulation of your needs and requirements, and a well-defined set of steps that result in a document that clearly reflects your needs, assumptions, constraints, and criteria. It also requires a good business writing style and some internal political savvy.

In this session, participants will learn the basics of writing a strong RFP: what to include and what to leave out, what to do before writing the RFP and what to do once you send it out, how to decide which vendors should receive the RFP, and how to select the right vendor to win the work. You’ll learn RFP “dos” and “don’ts” (key mistakes), and see examples of RFP components.

In this session, you will learn:

  • The difference between Requests for Information (RFI) and Requests for Proposal (RFP)
  • The key components of a well-developed RFP
  • The benefits of conducting a “requirements analysis” prior to creating the RFP
  • How to avoid the key mistakes most often made in developing an RFP
  • Ways to manage vendors during and after the RFP process

Audience: Managers, project managers, and those who have to write or review RFPs or RFIs.

Marc Rosenberg
Marc Rosenberg and Associates
Marc Rosenberg, PhD, is a leading management consultant in training, organizational learning, eLearning, knowledge management and performance improvement. He has written two best-selling books, E-Learning: Strategies for Delivering Knowledge in the Digital Age and Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning and Performance. His monthly column, “Marc My Words,” appears in The eLearning Guild’s Learning Solutions Magazine. Marc is past president and honorary life member of the International Society for Performance Improvement, has spoken at The White House, debated eLearning’s future at Oxford University, keynoted conferences around the world, authored over 50 articles, and is frequently quoted in major trade publications. Marc was awarded the Guild Master Award in 2013 for his accomplishments and contributions to the eLearning community.
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eLearning from Scratch on a Limited Budget

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

Many organizations, especially in tight financial times, cut their training budget. More and more frequently, training departments need to implement eLearning with limited resources.

Participants in this case-study session will learn how one organization implemented a successful eLearning solution to address the needs of employees in 60 countries. You will discover how they created a LMS using open-source wares, and how they automated the enrollment, evaluation, feedback, and certificate issuance to minimize the time spent administrating the portal. You will also learn how they benefited from private partners to get free content (including the Global Giveback contest supported by The eLearning Guild).

In this session, you will learn:

  • Which open source wares were used to create the LMS
  • Best practices to lower your level of effort while administering the site
  • How to promote your eLearning initiative
  • How to maximize learning transfer

Audience: Novice to Intermediate. Familiarity with what an LMS does is not required, but is beneficial.

Marie-Laure Curie
Deputy Director, Learning and Performance
Population Services International (PSI)
Marie-Laure Curie has worked in the field of international development for 17 years. At the World Bank Institute she organized training events on reproductive health and infrastructure finance for World Bank stakeholders. Over the nearly 13 years she has been with PSI, she has managed programs in Uganda, Madagascar, Senegal, Morocco, Russia, Georgia, Romania, Nicaragua, Benin, Ivory Coast, Ghana, Burkina Faso, Rwanda, Burundi, and Haiti. Five years ago, she became responsible for running the newly created central training department where she offers learning and performance opportunities to the PSI staff in 65 countries.
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Why Training (Too Often) Doesn't Work and What You Can Do About It

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

There are a number of reasons why training doesn’t work. A variety of factors affect job performance, and when you don’t take all of them into consideration, any solutions you create (such as training) are likely to have limited impact – at best. Too many eLearning professionals are unaware of the systems nature of training, and what impacts the reasons why training does or doesn't work. They're frustrated that it doesn't work and that they're held responsible that it doesn't.

In this session, you will explore the “performance system,” the constellation of factors that impact job performance, including how to analyze a given performance problem situation (such as, “Customer service reps too often give out the wrong information.”). This systems view of job performance goes beyond a one-size-fits-all approach (which is typically throw-training-at-it-and-see-if-sticks) to a more systematic process for assessing what you really need for the desired results.

In this session, you will learn:

  • How to describe performance in terms of specific business needs
  • How to analyze the factors that affect individual performance
  • How to select data collection methods to understand job performance
  • How to map problems with specific factors to needed interventions

Audience: Intermediate to advanced.

Patti Shank
Learning Peaks
Patti Shank, the president of Learning Peaks, is an internationally known learning expert, researcher, author, and writer who has been named one of the 10 most influential people in eLearning internationally. She is the author, co-author, or editor of numerous books. Patti was the research director for The eLearning Guild and an award-winning contributing editor for Online Learning Magazine, and her articles are found in the ATD Science of Learning and Senior Leaders Blogs and elsewhere.
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Tim Hortons Supply Chain Passport Program: Building Bridges across Teams

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

Many national or international organizations experience communication issues when they distribute key functions across departments, locations, shifts, and time zones. The Tim Hortons Supply Chain faced this issue — teams were working in silos, without a clear understanding of how their decisions and actions could affect other parts of the Supply Chain. Further, when problems arose, individuals were not always aware of who they could contact from other teams to resolve the issues.

This case-study session will describe how Tim Hortons Supply Chain has encouraged communication, collaboration, and teamwork through the Supply Chain Passport program. Launched in February 2010, this program brings together team members from different departments of the Supply Chain for a combination of classroom training, on-the-job experiences, and cross-functional projects. You’ll get a candid look at the process of designing and launching the Supply Chain Passport Program. You will also look at the results, and the ongoing work to improve the program.

In this session, you will learn:

  • Techniques for engaging subject matter experts as facilitators
  • Strategies for facilitating learning among cross-functional groups
  • Sustainment strategies for continuous informal learning on the job
  • The benefits of having a highly involved executive as project champion
  • The importance of leveraging existing programs in the organization

Audience: Intermediate level. This session can apply to all levels, but participants will gain most value if they have experience in working with large organizations that need to encourage communication across teams.

Susan Horsey
Learning Consultant
Horsey Communications
Susan Horsey has been a learning consultant for 20 years and she has designed and implemented a wide range of learning solutions for many different organizations. In all of her work, she strives for lean, targeted solutions that deliver the right information without overwhelming learners. But Susan readily acknowledges her challenges in paring down content in her own instructional designs, as much as she acknowledges the her challenges in reducing clutter in her home.
Karey Reilly
Organizational Development Manager, Supply Chain
Tim Hortons
Karey Reilly supports the Tim Hortons Supply Chain organization. She has over 14 years’ experience implementing major Human Resources programs. At Tim Hortons, Karey designs and delivers leadership training, as well as acting as a performance management coach. In addition to designing and facilitating internal learning programs, Karey has taught HR courses at the post-secondary level. Karey holds a M.A. degree and is a Certified Human Resources Professional.
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A Functional Framework for Building an Adaptive Learning Environment

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

The airline industry is always in a state of dynamic change with mergers, market conditions, new equipment, and serious pressure for continuous improvements. The human-in-the-loop scenario is real, and is a critical component. Currently, Pilots, Flight Attendants, and Maintenance Personal have compliance training requirements and a level-of-mastery check. Training ranges from self-paced (reading) to instructor-led to full-motion simulators, and often the content is complex and the performance requirements are set very high.

This session will detail the creation of a framework to move these  personnel toward a system that adapts relative to their work environment, specific job, level of mastery, and experience within their personal learning pathway. Participants will learn the importance and creation of a competency model, and the links within the model at the behavioral (task) level to training content. The learning objectives for this audience, based on the chosen competency model, provides a foundation for a high-level curriculum and course outline to which you can apply the accelerated learning framework to determine the optimal learning design and accelerate both the learning pathway and the learning process in the training.

In this session, you will learn:

  • A process to move toward adaptive-learning content
  • The Competency Development Methodology
  • How to map Competency to Curriculum
  • Business drivers for Adaptive Learning

Audience: Intermediate. To get the most out of this session the audience should understand their audiences, the differences between groups, and the environment where adapting content would be valuable. An understanding of competency models and strategic learning initiatives is helpful.

Kevin Moore
Senior Learning Solutions Architect, Co-founder
TiER1 Healthcare, LLC
Kevin C. Moore, is the senior learning solutions architect and founding partner of TiER1 Healthcare, LLC. Kevin is a performance improvement and instructional design consultant with over 20 years of experience designing and modifying instruction for adult learners. He directs learning initiatives for hospitals and long-term healthcare facilities, and focuses learning programs on patient outcomes. Kevin holds an EdD degree.
Steven Briner
Director of Training
Steve Briner leads a corporate training team of 124 training professionals responsible for training pilots, flight attendants, mechanics, and the corporate staff. Over the past 11 years, Steve has served in various flight operations leadership positions including System Chief Pilot, Check Airman, and Cincinnati Base Chief Pilot. Prior to his current responsibility he was Director of Flight Operations, with responsibilities for Comair’s entire flight operations department along with Greensboro, Orlando, Cincinnati, and New York pilot bases.
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Cloud Cover: Empowering Team Learning with “The Cloud”

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

Team-based learning is a powerful instructional strategy, one that is central to graduate programs. If done properly, this technique transforms a randomly assigned “group” into a cohesive “team.” Strong bonds develop, and learning networks emerge, often with a life of their own that extends beyond the academic term. As educators, we must provide the right environment for these teams to develop. This is relatively straightforward in a traditional face-to-face setting: teams are assigned to breakout rooms, or to sit with one another during lunch, etc. But how can we provide similar opportunities in a blended or online environment? Without the myriad physical cues available in a face-to-face setting, would “virtual” team building be possible?

Paraticipants in this case-study session will learn how Rollins College was able to create a rich online environment for their student teams to collaborate and communicate with each other, using readily available technologies “in the cloud” and a flashy new invention called “the telephone.” The session will provide handy, practical tips that were born out of “real-world” necessity.

In this session, you will learn:

  • Collaborative technologies and techniques using Google Docs
  • Cloud storage and document sharing using such services as Windows Live and Dropbox
  • Easy Web conferencing for team learning using Google+ Hangouts w/Extras
  • How student teams used Prezi and YouTube to make their presentations stand out

Audience: Those wanting to discover some of the powerful learning technologies available for free in “the cloud.” Even those who are familiar with Google Docs and Windows Live may be surprised by some of the unique and powerful ways these free services can be used to foster learning.

Christopher Johnson
Instructional Technologist
Rollins College, Crummer Graduate School
Christopher Johnson has nearly ten years' experience in instructional design and technology, in both higher education and the training industry. He has helped to create award-winning computer-based and classroom-based instructional materials for several east coast schools, including New York Law School and Brookdale Community College. His work with the nursing department at Brookdale, developing a training module for cardiac pharmacology, was recognized by NJEdge.net for “Best Practices.” He currently works at Rollins College, where the Crummer Graduate School of Business brought him on board to help with their first blended-learning M.B.A. degree.
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Integrating Social Media into Your Learning Strategy – Local Success Stories

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

This session offers case studies describing how Kaiser Permanente (KP) included social media in their learning strategy for two projects. In the first project, Articulate training, they were looking for a way to improve the content development and delivery for Articulate. KP saw a steady increase in the number of learners needing training, but having only one instructor who could deliver training and provide ongoing support was a constraint. In the second case study, they had project managers of all knowledge and skill levels, who did not have training or support for their professional development.

For each study, session participants will learn the situation, the challenges, what KP did as a solution, the results, and the lessons learned. You will see best practices and the strategies used to encourage adoption of Social Media into training programs.

In this session, you will learn:

  • How Kaiser Permanente's Learning Solutions team uses social media
  • Best practices for using social media in your learning strategy
  • Strategies to encourage adoption
  • How to start and effectively implement social media into your training programs

Audience: Participants should have a general knowledge of social media and its functions.

Jona Titus
Sr. Instructional Designer
Kaiser Permanente
Jona Titus is a Senior Instructional Designer with more than 10 years’ experience in instructor-led and Web-based course design, social media, and development for the High Tech markets. Jona holds a Master's Degree from Washington State University in instructional design and educational technology. She is fluent with design tools, multimedia applications, and Web-authoring applications, and she has a proven ability to develop dynamic and effective online courses.
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Branding Your Course Library: A Management Case Study in Course Re-Skinning

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

Many eLearning organizations utilize rapid development tools, but want to further brand the experience to meet the needs of their company, their clients, or their learners. Implementing a solution is not simple. Off-the-shelf rapid development tools, like Articulate, often allow little modification to their course player. If they do allow for a custom course player, implementation across a library of courses can be a technological and quality challenge.

Participants in this case-study session will examine the nature of this implementation problem and get a walk-through of the RAPS solution. You’ll also focus on some practical project-management tips for managing a project of this scope.

In this session, you will learn:

  • Project management techniques for rolling out a large number of courses on a certain date
  • How to manage a vendor relationship when outsourcing a custom-skin design
  • How to manage the Quality Control process – from both technical and human-resource standpoints
  • How to identify vendors to design your custom skin
  • When to develop a custom skin yourself versus selecting a vendor

Audience: Intermediate-to-advanced participants should have basic knowledge of working with both a LMS and Rapid Design Tools. Participants who are just starting to develop asynchronous courses may find this material too advanced.

Brian Savoie
Director, Learning Technology
Regulatory Affairs Professional Society (RAPS)
Brian Savoie leads the technological development of courseware directed at regulatory and quality staff within medical device and pharmaceutical companies. Under Brian's oversight, RAPS Online University has seen 100% growth in three of the past five years. Brian is also an award-winning writer and producer who focuses on educational video production. His program, “Mesopotamia: From Nomads to Farmers,” won the Cine Special Jury Prize – one of the highest awards an educational film can receive.
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Personalized Electronic Performance Support System Using LCMS and Metadata

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

As organizations seek to reduce budgets and target process and performance efficiencies, expectations of employees' workloads seemingly increase while intellectual capital is lost as headcount reductions become the norm. This session provides a working example of multi-modal output of content via EPSS, ILT, vILT, eLearning, and Just-in-Time (JIT) content consumption. Using this type of approach allows training organizations and business information owners to keep up with the ever-changing business environment, and increasing business knowledge and data, with reduced headcounts.

Participants in this session will learn a new workflow for business information creation and maintenance for an EPSS. This workflow leverages metadata-driven content aggregation in a LCMS, dynamic delivery enabled by the AICC standard, and a seamless user experience using Single Sign-On (SSO). The metadata-driven technology delivers customized informal learning and formalized training, in multiple modalities, for different functional roles, the products they handle, and their physical location.

In this session, you will learn:

  • How to design a knowledge repository to deliver personalized information
  • How to structure knowledge to deploy multi-modal, multi-channel deliverables
  • How to develop metadata schemas for personalized information delivery
  • How to collaborate with Business Information Owners (BIOs) for information creation and maintenance

Audience: Intermediate to advanced participants. An understanding of training design and development methodologies, challenges, and EPSS is recommended.

Shane Verheyen
Training Manager
AAA Insurance Exchange
For the past thirteen years, Shane Verheyen has worked on projects requiring analysis, design, facilitation, multimedia development, technical consultation, functional specifications, process redesign, research, publication, and project and program management. Shane co-founded the Instructional Design Community at AAA, and currently manages AAA University’s Administration team. His accountabilities include learning infrastructure (LMS, LCMS, centralized knowledge repository), vendor management, help-desk support, logistics, and managing myriad enterprise-training environments. Shane has a Bachelor’s degree in Philosophy, a Digital Media degree, and a Master’s degree in Instructional Systems Design.
Sean Lee
Training Manager
AAA Insurance Exchange
Before joining AAA, Sean Lee served as an instructional designer at Visa, Inc.; a training director at Neounyule.edu, Inc.; and a learning consultant while working in Korea for Samsung, Hyundai, LG, and other major companies. Sean holds a patent for an “Adaptive Learning Content Management System” (2003, registered through Korean Intellectual Property Office), an M.A. in Instructional Technology, and a B.S. in Informational Statistics.
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Gamification: Beyond Badges and Leaderboards

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

The concept of “gamifying” our training is a hot topic when addressing learner engagement challenges. Unfortunately, developers often water down this powerful concept to simply giving away points or badges and adding a leaderboard. To successfully leverage gamification, we need to understand why the game mechanics work, how to leverage them to support our performance goals, get ideas on ways to create an experience that maximizes the impact on your learners, and get rid of the belief that gamification requires new and expensive development tools.

Participants in this session will get a “Gamification 101” overview, learn the key game mechanics being successfully applied in learning solutions, and discover how they influence our behavior by meeting certain universal human needs and desires. You’ll learn best practices through examples of how organizations are using and have benefited from applying game-based sensibilities to instruction development using a variety of techniques, mash-ups, and delivery methods. You’ll get the next steps to implementing gamification techniques within your learning strategy, including ways to leverage common tools (e-mail, text, etc.) in implementing your solution.

In this session, you will learn:

  • How the growing trend of gamification impacts our daily behavior, and why it works
  • Which game mechanics motivate learner’s behavior, and why they are effective
  • Where to start when incorporating time-based activities, leaderboards, leveling-up, storytelling, and other techniques
  • Ideas on how to leverage internal tools at your disposal today

Audience: Novice participants who want to understand how to apply gaming techniques into their eLearning designs.

Brenda Enders
President & Chief Learning Strategist
Enders Consulting
Brenda Enders is the president and chief learning strategist for Enders Consulting, a St. Louis, MO-based company. She is a consultant, author, and public speaker specializing in leveraging innovative technologies to improve employee performance. She has 19 years’ experience in the learning and development field. Brenda’s first book, Manager’s Guide to Mobile Learning, was published in 2013. Prior to founding Enders Consulting, Brenda was the chief learning strategist and learning services practice leader for a custom learning solutions provider for 12 years, where she led the design and deployment of innovative and award-winning custom learning solutions.
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A Practitioner's Guide to Starting an Employee-driven Learning Culture

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

There is strong interest in creating a social learning culture where employees are empowered to share the expertise they have acquired during their daily work, yet there is very little guidance on how to actually do it. You need to know where to start, the requirements for a successful launch, and best practices, but real hands-on, descriptive guidance is missing. In this session you will learn from someone who has a proven record and experience gained over the last four years running Microsoft’s Academy, a social-learning initiative consisting of a “YouTube of the Enterprise” with 100,000 downloads per month. It is where 70,000 employees generate more than 10,000 pieces of content per year to share with their peers. Microsoft’s average cost savings per year are $17 million, and this is growing year on year as the Academy becomes pervasive around Microsoft globally. The Academy is the largest social learning program in North America.

Participants in this session will learn how to incorporate social media for learning and knowledge dissemination within an organization, how to successfully launch an employee-based learning culture and program, and tips, tricks, and examples based on real experience.

In this session, you will learn:

  • Practical guidance to initiate an employee-generated learning culture
  • The steps needed for a successful launch
  • The business case for creating an employee-generated learning culture
  • The benefits, such as a more nimble organization, better connected workforce, and talent discovery

Audience: Intermediate participants should be generally familiar with traditional forms of learning and what social learning is.

Michael Kada
Michael Kada is a pioneer with a proven record in the social-learning and knowledge-management space, with over 10 years’ experience in traditional and informal/social learning. Prior to founding QuantumVerse in 2012, Michael managed Microsoft Academy, the largest social-learning program for employees in North America. Microsoft Academy consists of a “YouTube for the Enterprise” and social-networking capabilities that enable employees to learn and share their expertise and to connect with each other. The academy is where 90,000 employees generate more than 12,000 pieces of video and webinar content with their peers, and garnered a number of internal and external awards.
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How to Implement Mobile Learning as a Strategic Force

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

The way people learn and work is becoming more dynamic. The world's mobile worker population has passed the 1 billion mark and will grow to nearly 1.2 billion people — more than a third of the world's workforce — by 2013, says a forecast from IDC. A recent survey commissioned by Cisco found that three of every five employees believe it is unnecessary to be in the office to be productive, and two of three employees worldwide say they prefer a job with less pay and more flexibility. Learners need more dynamic ways to consume content to fit today’s evolving business and educational environments. Learning@Cisco responded to evolving market demands by providing a tailored, customized education experience to help students secure certification as a pathway to rewarding careers in IT. Cisco developed mLearning to help students retain and enhance knowledge received from other sources, including Cisco Learning Partners and the Cisco Learning Network, while providing a new way to build and reinforce technical skills for a new type of learner.

Participants in this case-study session will learn how Cisco designed a mobile learning program that has become a key strategy and driver of success throughout its employee, customer, and partner base.

In this session, you will learn:

  • The business rationale for mobile learning
  • The ten best practices
  • Three critical success factors
  • Cisco’s vision for mobile learning

Audience: Novice participants who have a basic understanding of mLearning.

James Box
Sr. Manager
Jim Box has more than 20 years' experience in the high-tech industry. He currently conceives of and implements strategic and emerging mobile learning programs for Learning@Cisco, incorporating the latest practices in mLearning and “native application” technologies. Jim is a pioneer and change agent, having developed several firsts at Cisco. These include Cisco mLearning apps for iPhone, iPad, Blackberry, and Android to purchase, unencrypt, and play interactive learning content, quizzes, and videos even when offline, Mobile Learning Modules optimized for interactive learning on mobile devices utilizing HTML5, and Cisco mLearning Test and Study to practice and prepare for certification exams on your iPhone (coming soon).
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How Type Affects the Learner/Viewer

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

We all read. We all create training that has words. But we also all look at words and need to learn from them. We also are always looking at the type that the creator has decided to use in their learning. Type is a vitally important part of how people receive information. Good type selection can make eLearning more easily memorable, while bad type selection can make it difficult to remember the information presented, even if in story form. How can you be sure the type you use in all your projects is appropriate to your needs? How do you decide on a type font? How do type fonts affect what you learn from what you read? As a trainer, you probably don't think about type fonts very much, but you should. Since we all use type all the time, the correct selection of type for a project is vital to eLearning.

Session participants will see how the affordance of type selection makes a difference in how learners learn the information presented to them. By viewing information presented in different styles and fonts, you'll explore how different fonts, font weights, and font sizes work to enhance, and sometimes hurt, the learning experience.

In this session, you will learn:

  • Why fonts make a difference in perception
  • How to determine what fonts give the affordances you'll need for learning
  • What type-fonts work and what type-fonts don't work
  • When to use different fonts, font sizes, and weights

Audience: No specific skill set is required.

Stephen Haskin
Industrial Strength Learning
Stephen Haskin, the principal of Industrial Strength Learning, started in video production and computing in the 1970s. He has worked with digital video and eLearning since the late 1980s, and has been at the forefront of streaming media. Previously, Stephen was a producer and director of film and video and won many awards for his work. He worked for the University of Michigan for several years, but has now returned to the private sector where he currently directs and consults for distance-learning projects and video. Stephen frequently speaks at conferences and seminars, is the author of three books, and is writing a fourth book about media and learning.
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Business Acumen for Training Managers: Making the Numbers Work for You

Wednesday, March 21, 2012 04:00 PM - 5:00 PM

Without being explicitly told, learning professionals today are required to be business partners to the C-suite. While focusing on the development impact of their programs, they must also be able to quote hard numbers to justify training and to support the cause for expanding the training budget. You can get lost in this conversation if you aren't fluent in the language of finance.

In this session, participants will build a graphical representation of the accounting model, and, in the process, learn the language of accounting and finance. There are only five boxes – you’ll explore the common mistakes, including calling an asset an expense, and, as an added bonus, you'll learn how to calculate the return-on-training investments, which will give you a leg up in your next training expenditure.

In this session, you will learn:

  • There are only five boxes!
  • How to build a balance sheet and an income statement
  • The most common financial foul-ups
  • What questions to ask accountants or your number people

Audience: The less knowledge the better, but bring your misconceptions and misunderstandings around accounting.

Jennifer Geier
Operations Manager, Producer, and Color Accounting Trainer
Accounting Comes Alive
Jenny Geier runs training in the U.S. and internationally for Accounting Comes Alive, which she joined three years ago after a number of years working in management roles in the Washington D.C. region. After running the accounting functions of the companies where she worked, she studied the theory behind practical accounting. Her accreditation as a Color Accounting Trainer means that she can effectively put her experience to work, conveying both the theoretical and practical aspects of accounting to her students in a truly accessible way. She holds a Master’s degree in Public Policy from George Mason University.
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Presenting Online: Intimacy, Immediacy, and Inquiry

Thursday, March 22, 2012 10:45 AM - 11:45 AM

There is still a belief out there in our training world that online learning is not as effective as classroom training. Online webinars are often seen as “less than” – less effective, less personal, less engaging. The bias towards in-person classroom training still exists, despite solid research that shows online learning can often be more effective. The debate over online learning has centered on the ways in which it is like or unlike classroom training.

This session will focus on the advantages of online learning from the perspective of Intimacy, Immediacy, and Inquiry. Participants will learn how online presentations are more intimate, fostering a one-to-one connection, instead of existing in a one-to-many environment. Online presentations are more immediate, allowing everyone to participate at the level where they are most comfortable, whether through Voice over IP, text chat, polling, or other method. While participants in a classroom may hesitate to ask questions, online learners are much more willing to do so. You’ll discover how the unique elements inherent in online learning allow instructors and participants to engage in learning with a new perspective.

In this session, you will learn:

  • The advantages of online presentation
  • The three principles of Intimacy, Immediacy, and Inquiry
  • How to apply the three principles to your online webinars
  • Instructional design methods to enhance your training webinars

Audience: Intermediate-to-advanced participants should have some experience in designing and delivering online presentations. Participants should be familiar with Instructional Design methods.

Mark Schwier
Distance Learning Specialist
Portland State University
Mark Schwier has more than 15 years of experience in designing training. Since 2000, he has been directly involved in developing, designing, and delivering online presentations. He is currently writing a book on online presentation techniques.
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Leaders Can Learn Too! (Even at a Distance!)

Thursday, March 22, 2012 10:45 AM - 11:45 AM

New leaders in eleven different states come to Almost Family with high levels of technical and clinical skills, however feedback from surveys and the leaders themselves identified the need to provide learning opportunities focused on leadership skills and business-specific acumen.

Session participants will be introduced to a hybrid model highlighting a 12-month program that integrates custom and off-the-shelf eLearning, Web-based synchronous learning, and face-to-face sessions all designed to provide support and employee success. You’ll get a visual model and process map that you and others can use.

In this session, you will learn:

  • What a hybrid program could look like
  • The rationale for building a 12-month leadership program
  • The design process used to craft three tiers, from technical to executive
  • How to integrate Web conferencing into this model

Audience: Intermediate participants should have a solid foundation in instructional design, with leadership development a plus.

William Ryan
Performance Learning Strategist
William Ryan consults on various topics related to the implementation and application of performance learning in the training and development field serving corporate, industrial, and educational organizations. As a former vice president of education for Almost Family, William focused on supporting a mobile and remote workforce by increasing skills and expanding resources. He has held positions as national leader for curriculum and technology solutions with Humana and vice president for technology/CIO at Lakeland Community College, and worked with Westinghouse and IBM in learning technology roles. William holds an MS in corporate communications with an emphasis in instructional design, from Ithaca College and a PhD in computing technology in education from Nova Southeastern University.
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Case Study: Helping Drivers Safely through Railway Crossings

Thursday, March 22, 2012 10:45 AM - 11:45 AM

This case study will review how Operation Lifesaver was able to create an engaging simulated experience for drivers of various types of trucks – from over-the-road semis to local delivery trucks. The end solution provided the experience for truck drivers to take three different trips and encounter various crossing types along the way. The end goal: making it safely to your destination, with the ultimate goal of getting into the “Haul of Fame.”

This case-study session addresses issues including creating engaging learning on a nonprofit budget, driving for behavior change, application vs. knowledge, and increased focus on great design principles and less focus on the tool or the budget. You’ll experience the course yourself, and you’ll learn how a non-profit was able to create such a great experiential learning program. It’s not about the investment or the tool used to create it – it’s about great design principles. Join us and spread the word – together we can help save lives.

In this session, you will learn:

  • It doesn't take a huge budget to create an engaging simulation
  • Some great design principles to drive performance outcomes
  • The meaning of application vs. knowledge
  • How to save lives at railway crossings

Audience: No previous knowledge needed.

Lisa Stortz
Strategic Relationship Manager
Allen Interactions
Lisa Stortz consults with clients to ensure that performance outcomes align with business objectives. She uses her more than 25 years of experience to continually add value to her relationships. Lisa was formerly a managing director at a top investment firm where she led marketing and was part of several strategic ventures. Prior to coming to Allen Interactions, Lisa led the business development for a leading advertising firm. Lisa is a lifelong learner and turning complex business challenges into meaningful and memorable experiences energizes her. Lisa is currently Strategic Relationship Manager at Allen Interactions, working with top companies to ensuring e-solutions are meeting their business needs.
Wende Corcoran
Director of Education
Operation Lifesaver, Inc.
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Transitioning Your Organization from Skill-based to Role-based Thinking

Thursday, March 22, 2012 10:45 AM - 11:45 AM

Keeping position expectations current in the Learning Field is challenging, especially as positions require Instructional Designers to be specialists as well as jacks-of-all-trades. Complicating the challenge is a Human Resources hiring methodology based on a finite set of skills rather than position expectations. Once we find a candidate, there is a new challenge of keeping attitudes on your team positive and away from the old line, “that’s not my job.” Changing the mind-set of learning professionals to help them transition from an organization of skill-based positions to one that uses role-based thinking can be difficult.

Participants in this case-study session will learn how JetBlue University successfully transitioned their Learning Solutions team during 2010-2011 from skill-based to role-based positions to improve products, meet development requests, provide opportunities, and grow their offerings. You’ll review the data, process, and lessons learned to identify the roles relevant to your learning organization’s demands and industry standards, satisfy the skills-based recruiting proposed by human resources while meeting the needs of the work groups. You’ll discuss how to grow roles rather than just growing skills.

In this session, you will learn:

  • Why role-based positions help position a team for growth
  • How to brainstorm the roles needed within your organization as well as learning-industry roles
  • How to compare traditional skill-based positions with role-based descriptions
  • How to generate ideas as a group for ways to encourage role-based thinking within your existing team, without changing structure
  • The lessons learned at JetBlue University

Audience: Those interested role-based work environments.

Shana Storey
Manager Learning Solutions
JetBlue Airways
Shana Storey has led the Learning Solutions team at JetBlue Airways since 2009 and has been a part of Learning Technologies since 2005. Shana’s focus is on building partnerships to manage and support the development of courseware initiatives across JetBlue Airways. She has experience designing training solutions for aviation, pharmaceutical sales training, and legal-based curriculum. Shana holds a Certificate in Training Management from N.Y.U. and a M.F.A. in Mixed Media Art. When she is not focusing her attention coaching a team of talented developers, Shana is actively involved in traditional maritime skills and sailing.
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Creating Cross-functional Dialogue in Your Organization

Thursday, March 22, 2012 10:45 AM - 11:45 AM

Most organizations have a wide variety of talent and people with a broad range of knowledge, but they rarely get the opportunity to speak openly with their colleagues from other departments or fields about instructional technologies and learning trends. This is because many organizations have a siloed approach to their workflow. Hearing from instructors, facilitators, engineers, IT professionals, project managers, 3-D artists, interactivity specialists, and videographers in one setting can unleash so many possibilities and ideas.

Participants in this case-study session will learn how to overcome closed-communication workplace environments by creating an atmosphere where people from cross-disciplines can come together and talk in an open forum. You will learn how Bellevue University hosts a monthly roundtable for faculty and staff that focuses on current instructional designs and learning trends in higher education. You will also learn why they chose a roundtable format, the challenges they faced, and how they overcame them. 

In this session, you will learn:

  • Best practices for creating a discussion forum in your organization
  • Why creating an open forum is important to your organization
  • Why it is important to talk to people from cross-disciplines on a regular basis
  • The benefits of hosting a regular discussion forum in your organization

Audience: Those interested in how to create an open forum where colleagues from cross-disciplines can exchange and discuss ideas and thoughts on the latest instructional technologies and learning trends.

Sonya Leeds
Course Designer with the Innovation Group
Bellevue University
Sonya Leeds is a Course Designer with the Innovation Group at Bellevue University, where she is building innovative, affordable, and flexible online courses for the Flexxive program. Sonya has over eight years of experience creating courses for academic and corporate eLearning environments. In 2011, she initiated a monthly Educational Topics and Trends Roundtable where faculty and staff discuss the latest technologies and trends in education. Bellevue has selected several of Sonya’s courses to represent the university for national awards in course design, and she has spoken at several leading industry conferences. Sonya holds a BA degree in Anthropology from the University of Nebraska – Lincoln.
Tracy Gies
Sr. Instructional Designer/Adjunct Professor
Bellevue University
Tracy Gies is the Senior Instructional Designer for Bellevue University, where he also teaches online in the Master of Science in Instructional Design and Development program. Tracy is a co-founder of the Instructional Technologies and Trends Roundtable at BU. He holds a M.A. degree from the University of the Incarnate Word in San Antonio, Texas. Prior to his employment at Bellevue University, he was the Chief Instructor at the United States Army Military Intelligence Advanced Noncommissioned Officer course in Fort Huachuca, Arizona. Tracy also taught Introduction to Terrorism and Counterterrorism for Cochise College in Fort Huachuca, Arizona.
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Database-based Media Project Management

Thursday, March 22, 2012 10:45 AM - 11:45 AM

Storyboards are not a new concept in media production. Using a database program to organize a media project is not unique. What is unique is applying the storyboard concept with a database. Rather than only the art department using storyboards, this system combines all of a project's elements through a single database in which you can organize a project's graphics, audio, video, locations, props, talent, and just about anything else you can think of.

Participants in this session will address the problem of managing the variety of communications disciplines required by any new media project. Using this method, the use of a single database-driven file, you can manage these aspects. Tying the variety of trails together into one conclusive weave allows managers of each discipline the ability to track their responsibilities within a project in the shared timelines. You’ll learn the advantages of this method of project development and management by using a sample project and the database software FileMaker.

In this session, you will learn:

  • A different way to manage multimedia projects
  • How to use FileMaker as production tool
  • How communication between departments makes a better team and product

Audience: Intermediate participants who have some knowledge of the complexities of a multimedia project. No matter what their involvement in such a project is, the knowledge about how to streamline a project will be of benefit.

Kevin Dowler
Media Producer
Royal Canadian Mounted Police
Kevin Dowler has been working in the communications industry for more than 25 years. Since the get-go, his work has involved repackaging information – first as a journalist and now as a media producer. The repackaging has been for print, magazines, CD-ROMs, the Internet, and DVDs. His work has been for media, corporate, and post-secondary clients as a staffer and as a freelance developer.
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“Faster, Better, Cheaper” – Non-programming Development with SWiSH Max

Thursday, March 22, 2012 10:45 AM - 11:45 AM

In small eLearning organizations, Flash development can be complicated and costly: the software is pricey, and learning to use it is expensive and time-consuming. On larger teams, where software and know-how aren't the issue, limited resources and greater priorities can delay even simple projects. If only a less complicated, less expensive alternative existed. Actually, a faster, cheaper alternative does exist. SWiSH Max is a very accessible tool for both small and large development teams. It's affordable and relatively easy to use, but other than some online tutorials and communities of practice, user support is lean.

Participants in this case-study session, based on a recently completed project, will walk through creating and testing a short Flash animation lesson using SWiSH Max. It will incorporate instructional design principles and showcase some of the software's capabilities.

In this session, you will learn:

  • What SWiSH Max software and functionality is
  • The SWiSH Max Interface orientation
  • Rapid eLearning development principles in practice
  • How to design and develop a lesson using SWiSH Max

Audience: Novice-to-Intermediate participants. This session targets non-developers, so it requires no specific knowledge of authoring software, but some experience designing eLearning will be very helpful.

Jennifer Cason
Technical Trainer Consultant
Jennifer Cason, a technical trainer consultant for TSYS, has been developing and delivering adult learning solutions for over 20 years, from the beginning of her performance-improvement career in the early 1990s as a volunteer trainer with a large aircraft-maintenance facility to her current work designing and developing learning for TSYS. Her passion for enabling effective performance has driven her into a multitude of roles, including stand-up trainer, instructional designer, manager, and training department of one.
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What's Next for the LMS – Going Global

Thursday, March 22, 2012 10:45 AM - 11:45 AM

Enthusiasm about the LMS has mostly died since its heyday decades ago. Yet, we still need systems to track employee learning. So what do learning professionals think about the LMS in 2011 … and what does the future hold for the LMS?

Session participants will examine the three major action steps that learning professionals should take to ready their LMS strategy for the future: accept the LMS for what it is and what it was designed to do, integrate the LMS with new systems to get the job done, and continue to track and measure. You will leave the session with ideas about what the next steps for your LMS strategy should be, or what may or will replace the LMS in the future.

In this session, you will learn:

  • What technology will overpower the LMS
  • Which new technology will be added to LMSs to overcome tracking challenges
  • About LMS Self-Service Integration
  • About LMS usability issues
  • About LMS reporting issues

Audience: Intermediate participants should be familiar with a LMS, understand the basic functions, and want to update or entice learners back to the LMS — and not just think of it as a place that houses training.

Michelle Engelhart
HDU Learning Operations Lead
Harley-Davidson Motor Company
Michelle Engelhart joined Harley-Davidson Motor Company in 2005 as an Organizational Development and Learning (OD&L) Training Coordinator. In 2008, she moved to Harley-Davidson University in the role of Learning Management System (LMS) and is currently the Learning Lead for all US Manufacturing sites. Michelle is pursuing a Bachelor's degree in international business; she also holds a certificate in instructional design from Langevin Learning Services.
Debra Herriges
HDU Learning Operations Lead
Harley-Davidson Motor Company
Debra Herriges joined Harley-Davidson Motor Company in 2005 as a Customer Service Representative. In 2007, she moved to Harley-Davidson University in the role of Sr. Training Operations Coordinator and continues to work for Harley-Davidson University as a Learning Operations Lead. Debra expects to complete her Master’s Degree in Business Administration in December of 2013. She holds a Bachelor’s degree in Organizational Administration from UW-Milwaukee.
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Simple Tips for Effective and Engaging eLearning

Thursday, March 22, 2012 10:45 AM - 11:45 AM

There's lots of talk about how to build eLearning, but the reality is that many people still struggle with doing more than linear, click-and-read courses.

Session participants will learn the basic framework for building effective and interactive eLearning. You will learn to think about your courses in a different way and go from information dump to courses that engage the learners.

In this session, you will learn:

  • There's not just one course type
  • How to build courses for the adult learner
  • What role visual and Ul design plays in the course
  • How to develop instructional design strategies that speed up production

Audience: Novice to intermediate.

Tom Kuhlmann
VP, Community
Tom Kuhlmann has close to 20 years' experience in the training industry, where he’s developed hundreds of hours of eLearning, and managed eLearning projects at organization such as Capital One, Washington Mutual, and Weyerhaeuser. Currently, Tom runs the user community for Articulate, with a focus on building a passionate community of rapid eLearning developers. He also authors the popular Rapid E-Learning Blog, which has almost 55,000 subscribers. Tom holds a Master’s degree in Education Technology from Pepperdine University, where he researched how to cultivate communities of practice through the development of personal expertise.
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Effective Social Media Uses for Organizational Onboarding

Thursday, March 22, 2012 10:45 AM - 11:45 AM

On-boarding of new employees is critical for both employer and employee, and can be a taxing operation for key staff of geographically dispersed employees. Collaborative tools such as blogs and micro-blogs can aid in increasing engagement with fellow employees, maintaining manager-level contact throughout a start-up period, leverage organizational expertise, and extend training and development initiatives.

In this session, participants will learn about the implementation of social media tools to quickly build community, create collaborative nurturing environments, and enable expert sharing. These tools help to reduce on-boarding and initial training durations, maintain morale through community development, improve the capture of formative evaluation data, and connect senior knowledge experts with novices.

In this session, you will learn:

  • How to use SharePoint Blogs to encourage collaboration for geographically dispersed new hires
  • How to create asynchronous training extension (knowledge checks)
  • About the steps to implement a successful slow-growth strategy for implementing social media tools  in the organization
  • How to use micro-blogging tools like Yammer to more quickly ramp up new employees

Audience: Novice-to-intermediate participants should be familiar with social media concepts and social learning foundations.

Mark Britz
Sr. Manager of Onsite Learning Events
The eLearning Guild
Mark is the senior manager of onsite learning events at The eLearning Guild. Prior to joining The eLearning Guild, he had worked over 15 years designing and managing learning solutions with organizations such as Smartforce, Pearson Digital Learning, the SUNY Research Foundation, and Aspen Dental Management. His work and writing have been highlighted in the books Revolutionize Learning and Development: Performance and Innovation Strategy for the Information Age and The Social Learning Handbook. He is an active local ATD board member and contributing writer for the 70:20:10 Forum. Mark regularly presents and writes on his Learning Zealot blog about the use of social media for learning, collaborative networks, and organizational development.
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Instructional Design for Mobile Learning

Thursday, March 22, 2012 10:45 AM - 11:45 AM

Mobile learning is more than just converting your existing content to a mobile App. The foundation of any learning is good instructional design. Just as there is poor eLearning, there can also be poor mLearning. Mobile learning can be a great platform for learning if approached correctly. Understanding how to shape content for mobile, and knowing the options of how to deliver it on a mobile device, are the keys to an engaging and effective learning experience.

Participants in this session will explore ways to shape your content using sound instructional design. You will learn the differences and advantages that delivering learning on a mobile device offers. You will see and talk about examples of both good and bad mobile learning. Finally, you will discuss some basic ground rules for creating a successful mobile learning strategy.

In this session, you will learn:

  • The options available for delivering mobile learning
  • How to shape content for mobile learning
  • Why “less is more” strongly applies to mobile learning
  • The basics for building a mobile learning strategy

Audience: Novice-to-intermediate participants should have a basic understanding of learning or instructional design.

Jeff Tillett
Instructional Technologist & Learning Media Producer
Mojocat Creative Services
Jeff Tillett is an instructional technologist and learning media producer for Mojocat Creative Services. Jeff has worked with computers and Internet technologies for nearly 20 years; a survivor of the Internet boom, he assisted many startups in successfully building business and eCommerce ventures. As a developer for a distance-learning Internet start-up, Jeff and his team crafted a custom LMS and all of the content that went in it. Jeff has worked for various companies as an interactive learning developer and instructional designer, including T-Mobile USA, Microsoft, and Float Mobile Learning. Jeff helps organizations build technology road maps and create engaging media for training.
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Case Study: Using the Scrum/Agile Process in Developing Learning Paths

Thursday, March 22, 2012 10:45 AM - 11:45 AM

SunGard Public Sector utilized the software scrum/agile process for a non-software development project. They used it to develop learning paths and learning materials, and it made working across departments more streamlined. It also allowed SunGard to streamline and organize course development for faster results.

Participants in this case-study session will learn what the Scrum/agile process is, and how you can utilize it outside of software development. You’ll learn how SunGard successfully utilized the process, and you’ll gain an understanding of the value of using this process.

In this session, you will learn:

  • To define the scrum/agile process
  • How to use this process to create leaning paths
  • How to use this process to create learning materials
  • How to define and use the Kanban process
  • How to successfully integrate this process in your organization

Audience: Those looking for an alternate process for learning path and course material development that will streamline the process and help to better manage costs and budgets.

Rita Hartman
Sr. Software Consultant/Instructor
SunGard Public Sector
Rita Hartman holds a M.B.A. degree in Business Administration and is a Certified Public Accountant (CPA). She is also a SunGard Public Sector certified presenter. She has 21 years of experience in public, private, and government accounting. Rita currently designs and delivers group synchronous Web instruction and on-demand eLearning courses for the software applications SunGard Public Sector provides.
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Avoiding the Information Overload Trap: Creating

Thursday, March 22, 2012 10:45 AM - 11:45 AM

We have forgotten how to converse. We know how to SMS, we know how to use social media to chat, we revert to e-mail hundreds of times a week and we know how to listen. But we have lost the power of conversation as a learning tool. Learners are inudated with information … a veritable waterfall of data and content is dumped on them and eLearning is too often a lecture not a conversation. That is, it pushes the information to the learner, but the learner does not get to ask about what they have learned.

Participants in this session will learn a method to reintroduce the art of conversation to our existing learning tools. You’ll learn how to create a conversation with a known path and how to direct the conversation in order to introduce the learning outcomes. You’ll explore how to filter the content and present it to encourage conversational learning and you’ll learn how you can introduce these techniques to the classroom, eLearning, and mLearning.

In this session, you will learn:

  • The power of conversational learning
  • The four dimensions of conversation
  • A practical method to create a conversation
  • How to ask powerful questions
  • How to direct a conversation to a known goal

Audience: Participants who want to learn how to listen and talk.

Neil Lasher
Senior Instructional Designer
Neil Lasher, the senior instructional designer for FireEye, is a Fellow of the UK Learning and Performance Institute. Over the last 25 years, Neil has assisted hundreds of companies of all sizes with their learning design and strategy. In 2012 Neil worked for the organizing committee of the London 2012 Olympics, helping to roll out one million hours of learning to 200,000 contractors and volunteers. A recognized expert and thought leader in instructional design and workplace analytics for using technology in learning, Neil is now part of a team of experts delivering learning at FireEye, ranked fourth on the Deloitte 2012 Technology Fast 500.
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Your First Mobile Device Project: What You Need to Know

Thursday, March 22, 2012 01:00 PM - 2:00 PM

The project development and implementation process of a new delivery platform is always rife with the unexpected. Even with careful consideration, it is still a quest to think of absolutely everything that may not work as planned. The first internal mobile device solution JetBlue University implemented was an Interactive Map of their new Support Center. But just because you build training for mobile devices doesn't mean that people will use it.

Participants in this case-study session will get lessons-learned and best practices that you can apply to many mobile projects. You’ll see the interactive map application, learn who used it, how, and when, and learn the human-factors issues encountered and the challenges specific to this interactive map like economy of content and graphical information. Fitting an interactive map into a small cellphone screen has unique challenges because, although they are able to scroll, zoom, and pan, it is challenging to determine how users will orientate themselves in the space and then identify their destination relative to their location. You’ll learn how we decided what to include and what to omit.

In this session, you will learn:

  • How to identify a good project to test on the mobile devices
  • The importance of keeping the project simple and focused
  • Best practices for QA and testing for multiple mobile browsers
  • Ways of promoting and marketing the use of the reference tool
  • What we wish we knew before we started

Audience: Novice participants with an interest in mLearning and mobile devices as a learning platform.

Stephanie Gabriels
Senior Instructional Solutions Developer
JetBlue University
Stephanie Gabriels, a senior instructional solutions developer with JetBlue University, is passionate about using educational technology effectively. Her role as an internal training consultant and developer at JetBlue leverages her innovative problem-solving expertise in meeting training goals with limited resources. Over the course of her 12-year career in educational media design and development, she has remained on the leading edge of delivery and authoring technologies and tools. While at Jetblue she has developed a range of eLearning solutions, including award-winning mobile performance support, software simulations, and rapid development projects.
Shannon Hobbs
Instructional Solutions Developer
JetBlue Airways
Shannon Hobbs is an award-winning eLearning consultant, designer, and developer with over eight years’ experience in the corporate training industry, both in the U.S. and in Australia. Shannon combines her expertise in learning with her expertise in design to consistently create engaging and innovative learning solutions.
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Choose Your Own Adventure: Designing Self Study for the Busy Professional

Thursday, March 22, 2012 01:00 PM - 2:00 PM

How do you train busy learners whose performance evaluation is not incumbent upon taking the training? The training must be fast, relevant, effective, and explicitly designed and delivered to generate income for the learner.

This case study session will allow for easy application to multiple situations in which you must design and deliver self-study training. Participants will learn how to analyze and specifically state the WIIFM (what’s in it for me?), which for sales professionals, is income-generation directly related to taking this training. Additionally, the issue of designing training that people will actually use is a key, and you’ll learn the tactical steps to take to obtain management buy-in to ensure that will happen. In a distraction-filled work environment, it’s easy to let training slip, and you’ll walk through the process for creating memorable training.

In this session, you will learn:

  • How to define the learner audience and the WIIFM principle
  • How to design training to meet the needs of participants who have a range of experience
  • How to engage the learner as an active, decision-making participant
  • How to assess the blended learning style that will teach the skills best
  • How to test training for usability and effective design

Audience: Participants should be familiar with self-study training, have some familiarity with basic instructional design principles, and want to learn about scenario building and creating interactive online training.

Christina Wakefield
AVP Curriculum Development & Advanced Sales Training
Colonial Life & Accident Co.
Christina Wakefield leads the company’s new strategic sales growth initiative that is responsible for advancing curriculum development and delivery programs. She has previously worked at Unum US in a variety of leadership positions, most recently as Vice President of Strategic Sales Initiatives. Throughout her career with Unum Group she worked in Sales, Marketing, Project Management, and Planning positions. She has also held leadership roles as a member of LIMRA’s Group Insurance Marketing Committee. She is the co-Chair for a United Way Campaign and an active Board member for nonprofit organizations.
Susie Baker
Instructional Designer
Susie Baker holds an MS degree in Marketing and Management from the University of Virginia and a BA degree in Journalism and Mass Communication from the University of North Carolina at Chapel Hill. Beginning in 2010, she served Colonial Life as a project manager and sales-training development consultant when she introduced Colonial Life’s new management-development program as part of its implementation to experienced sales managers in Chicago, Atlanta, and Pittsburgh, and to the company’s employees in Columbia, SC.
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Improved Customer Service and Sales with eLearning – For FREE!

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Question: How do you improve Customer Service and increase sales when you have 60,000 products, a distributed and seasonal sales team of over 3,500 associates, and very little budget or time to execute an ever-changing list of learning outcomes and priorities? Answer: By empowering the SMEs with the FREE tools, paid services, and supplemental support that lets them create the material for you because they desire to get their information to your employees in order to fund distribution, tracking, and reporting (LMS) costs. So sales associates get unprecedented amounts of product training and information in an easily accessed, digested, and maintained fashion … when and where it is most convenient for them.

This case-study session will describe the opportunity West Marine and its vendors faced. You will learn the solutions and processes they established in order to address those opportunities, and the lessons learned – what worked better than expected and what didn't work.

In this session, you will learn:

  • Ways to remove the barriers that may be preventing you from pursuing your eLearning opportunities
  • How to leverage partners and other stakeholders to make your eLearning come together
  • How to reduce the initial and ongoing costs of your eLearning
  • How to improve sales and margins for retailers and/or franchises through eLearning
  • How “Guerrilla eLearning” changes behaviors on the fly by not overcomplicating eLearning strategies or projects

Audience: Those who see a training opportunity in their organization and want to learn how they can distribute the load, costs, and complexities that they may be facing.

Richard Mundell
President/CEO/Udutu Guru
Udutu – USA
A graduate of the National Coaching Institute, Richard Mundell’s start in professional coaching (sailing) enabled an easy transition to business management where his analysis and coaching skills proved extremely valuable. Leadership positions in IT, sales, and product category management included key industries such as Natural Gas, Telecom, and International Retail. Richard was attracted to the eLearning sector after his own experiences in helping to open a large retailer’s first international venture. He has been with Udutu since January 2009.
Erick Levy
Store Training Manager
West Marine Inc.
Erick Levy is responsible for the overall curriculum and specific training needs for the entire West Marine organization, a highly seasonal business that necessitates accelerated training every spring including operational training to ensure proper service of customers’ needs and that stores run efficiently. Erick's background includes over 20 years in senior retail management roles where he excelled in sales and operational training. A gifted leader, Erick has played a primary role in bringing West Marine to the forefront of retail's eLearning possibilities.
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Operating a Global L&D Organization

Thursday, March 22, 2012 01:00 PM - 2:00 PM

New demographics, global economic shifts, and emerging technologies have created a “borderless workplace” – an environment in which age, geography, gender, and organizational boundaries are vanishing. A global recession and a talent shortage have many organizations recognizing that competitive advantage relies on building strong learning cultures. L&D organizations are asking what’s required structurally to advance organizational learning, deep specialization, and talent mobility. Questions like, if you want to build a culture of learning, what learning models and technologies are most supportive of that outcome. How do you organize the learning function – do you centralize or decentralize your learning organization?

Participants in this session will see examples of high impact organizations, including Deloitte, IBM, Thomson Reuters Knowledge, and Vestas Wind, that are driving significant business improvements with innovative approaches to employee learning. You will also hear about new, research-based insights into how organizations can succeed by transcending geographies and generations with learning approaches that drive improved business results.

In this session, you will learn:

  • Best practices for getting globally dispersed learning professionals to work together
  • How to work with globally dispersed audiences most effectively, and how to address their needs
  • How continuous informal learning will drive further adoption of internal and social networking across the enterprise
  • How learning will play a critical role as companies increasingly need to reinvent themselves by restructuring and re-engaging
  • About the drive to adopt new technologies that enable mobile learning to deliver just-in-time training on the job anywhere

Audience: Intermediate participants should have a basic understanding of the learning function.

Janet Clarey
VP, Academy & Research
The eLearning Guild
Janet Clarey is the vice president of The eLearning Guild Academy and Research. Her background is in corporate learning and development where she worked on various learning technology platform implementations, technical training, curriculum development, and instructional design. Before joining The eLearning Guild, she spent several years as a senior analyst first at Brandon Hall Research and then at Bersin & Associates. As VP of The eLearning Guild Academy, Janet strives to help fellow learning professionals make sense of the changing learning environment. In her current role, she is responsible for development of Guild Academy to provide a comprehensive curriculum of courses and certificate programs for training and learning technology professionals around the world.
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Back to Basics: Using Social Media in a Blended Delivery Program

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Building a community of practice after a learning event is critical to the learning transfer and development of skills. Many learners are not familiar with personal learning networks, or PLNs, and consequently miss out on opportunities to further develop critical business and management skills such as coaching. Social media is a platform for the delivery of learning and developing of these communities of practice, but many instructional designers do not know how to engage the learner and encourage the development of the PLNs.

Participants in this case-study session will learn the needs analysis, design, development, and implementation of the coaching-development program, and you’ll review the key learnings from the program. This program addressed the need to incorporate activities into the design of the program to build a community of practice with remotely based coaches using social media. 

In this session, you will learn:

  • The considerations when incorporating a social media platform into a program
  • The activities that engage and encourage participants to use social media platforms
  • The benefits of using social media
  • The details of a blended learning case study where social media was a component

Audience: Novice participants.

Stephanie Daul
Learning Consultant
Stephanie Daul, an independent learning consultant, researches new learning and knowledge technologies and techniques. She also designs performance-improvement solutions for traditional classroom instruction, eLearning, and virtual sessions. As a consultant, Stephanie creates virtual synchronous and asynchronous learning experiences from analysis through implementation. She has designed and implemented over a dozen gamified learning experiences and educates others on learning techniques that use new technologies, including mobile, QR codes, and xAPI. Stephanie is also the author of ASTD’s Game Design for Learning.
Megan Marcello
Learning Development Consultant
W.W. Grainger
Megan Marcello has worked in the Learning and Development field in the role of operations, program management, and learning consulting. Her broad experiences have enabled her to successfully develop business relationships with eCommerce, Direct Marketing, and Customer Service organizations. In her current role, she is responsible for the training of employees on the new customer-facing Website. Megan holds a B.S. degree in Psychology from Illinois State University.
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How to Move from Instructional Developer to Content Curator

Thursday, March 22, 2012 01:00 PM - 2:00 PM

The expression “content curation” is gaining in popularity among learning professionals who have very little knowledge or background about what this means or how it will impact their job. As the Web builds more context around content, and services move to cloud-based environments, the role of the instructional designer will begin to require strategies for curating content in an increasingly accessible pool of content.

Session participants will learn about the knowledge gap that exists within the eLearning profession around content curation and how the available technology will change our roles and responsibilities. You’ll get foundational knowledge on how Web technology is evolving to provide context around content. Through live demonstrations of “curation” technology, you’ll not only learn the definition of what content curation is, but you’ll also learn how to enable curation of content by the Web. You will learn the practical skills instructional designers need on how to “future proof” content so that the Web can understand it.

In this session, you will learn:

  • What content curation means to a learning professional
  • How Web technology is evolving to enable content curation
  • The basic principles of the semantic Web
  • Design techniques that enable content curation

Audience: Intermediate-level participants should have a basic understanding of “tagging” and be somewhat technology-focused in their work.

Reuben Tozman
Reuben Tozman is the founder and CEO of SlideJar, a cloud-based asset management company. Reuben is the co-founder and former CLO of edCetra Training, which is known for its structured approach to instructional design. As an instructional designer, Reuben advanced his career by managing production teams and product development, and he began his first company in 2002. Reuben Tozman published Learning On Demand: How the Evolution of Technology is Shaping the Future of Learning in 2012 and has been an active contributor to industry publications for the last 10 years.
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Using SharePoint as a Multifaceted Training Tool

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Ideally, designers and developers should incorporate learning into everyday work and not just use formal methods with a structured curriculum. As training professionals, we need to provide learners an environment where they feel empowered and can take control of their own learning.

Participants in this case-study session will learn how ERIE Insurance used different blended learning approaches for Leadership, District Sales Management, and Claims programs. Although each approach was different, based on the needs of the audience, they all increased interaction and created positive learning experiences. You’ll also learn how Erie Insurance will utilize this technology to manage documents, records, Web content, and rich media, and to house and archive content.

In this session, you will learn:

  • How ERIE Insurance SharePoint sites have evolved from the first try to the redesign
  • How to design a learning portal in SharePoint
  • How to provide a blended learning approach using SharePoint
  • How to plan for successful materials management using SharePoint

Audience: Novice participants should have basic Instructional Design and SharePoint Skills.

Penny Spacht
Senior Instructional Designer
Erie Insurance Company
Penny Spacht has more than 15 years’ experience in the design, development, and delivery of online and instructor-led classes and curricula. Employed at Erie Insurance Group for more than 26 years, she uses her first-hand knowledge of the insurance industry to develop and teach classes on a variety of topics, including but not limited to Commercial Lines, Personal Lines, Life, and Claims. Penny is a life-long learner who holds eight professional designations including Chartered Property Casualty Underwriter (CPCU), Senior Professional in Human Resources (SPHR), and Certified Insurance Counselor (CIC).
Mary Rogers
Instructional Design Leader
Erie Insurance Group
Mary Rogers is an Instructional Design Leader with more than 20 years experience in all facets of adult learning. Employed at Erie Insurance Group for 15 years, she has been involved in numerous enterprise learning initiatives that target multifaceted learning solutions and varied educational media treatments. Mary holds a Ed.D. degree in Adult Learning from Nova Southeastern University, a M.B.A. degree with a concentration in Training and Development from Webster University, and a B.S. degree in Business Administration from Edinboro University. She is currently pursuing the Chartered Property Casualty Underwriter (CPCU) designation.
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The Do's and Don'ts of Implementing a LMS and Interactive Learning Program

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Currently, many organizations are transitioning training records and tracking mechanisms into a LMS, which can be very time consuming and scary for a training team. Anyone struggling with holding the interests of both the boomers and the younger generations, and creating buy-in with these groups on new programs and new forms of technology, will benefit from this learning experience.

This session will walk participants through how to effectively manage the implementation of a new Learning Management System and an interactive learning program. You’ll get some key pointers, and pitfalls to avoid. You’ll get a project plan outline that will guide you through all the elements of how to implement a LMS from start to finish. You’ll learn how to manage an uncommitted team and gain trust and commitment, how to push the project forward without coming across as “pushy,” and how to incorporate interactive eLearning and cutting edge adult learning tactics to a workforce that is used to instructor-led training or that is not technologically savvy.

In this session, you will learn:

  • Key things to do or avoid in a Learning Management System implementation
  • How to create buy-in for a new program
  • How to effectively communicate change to an apprehensive workforce
  • The benefits of moving to an interactive scenario-based online learning platform
  • How to develop an interactive online program that employees will embrace

Audience: Anyone managing a system transition or incorporating eLearning into their organization, or those dealing with a workforce on the edge of retirement or with the learning transition between boomers and younger employees.

Gwen Parker
Director of Training and Development
Louisiana Dept of State Civil Service
Gwen Parker holds a Master’s degree in Training and Organizational Development from the University of Southern Mississippi. She has held numerous jobs in the training industry, including Manager of Training and Retention for Genesco Retail and Sr. Training Specialist for the United States Strategic Petroleum Reserve. Gwen is a certified Louisiana Quality Award Auditor who has a passion for process improvement in an organization and human performance intervention. She enjoys learning about new trends in the training industry and implementing programs that make a positive and lasting impact on an organization
Amanda Newfield
Training and Development Program Manager
Louisiana Dept. of State Civil Service
Amanda Newfield has over eight years’ experience in eLearning design and employee development. She cannot resist tackling a good problem, and considers the accomplishment of finding a solution the greatest rush ever. She uses these skills to manage eLearning design and development for the Department of State Civil Service. Prior to working with the State Civil Service, Amanda held private industry positions with Amedisys Inc. in Baton Rouge and DM Petroleum Operations in New Orleans, LA. She holds a Bachelor's degree from Loyola University New Orleans and a Master's degree in Management from the University of Phoenix.
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The Advantages of MOOCs for an International Learning Audience

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Training needs to happen across space and time, while using tools that embrace dialogue and discussion to enhance understanding. It also needs to be able to reach out to learners who live in different locations (sometimes across the globe) and at a low cost. A Massive Open Online Course, or MOOC, allows knowledge creation thanks to the expertise already resident in peers … and it gets expert views into the discussions as well. The format of a MOOC is an answer to making expertise already available in an organization transparent, and building upon it to strengthen your learner target group.

Participants in this session will focus on each distinct part of the MOOC development process and will link to variety of useful tools. You’ll also look at MOOC examples to get a more in-depth idea of the MOOC dynamics. Setting up a MOOC takes precise planning, but once you have identified your necessary learning affordances and relevant social media tools, a MOOC course will be up and running in no time.

In this session, you will learn:

  • How to set up a low-cost learning environment
  • How to select learning tools that enhance knowledge creation for your specific learning group
  • How to stay on top of the information flow resulting from a MOOC
  • Strategies to keep learners motivated
  • How to define the different roles of people engaged in a MOOC

Audience: Intermediate participants should have some understanding of social media tools such as Google, Twitter, Wikis, etc.

Inge de Waard
Researcher and Consultant
The Open University
Inge de Waard is a researcher and consultant at the Open University. An international speaker, she has consulted for eLearning start-ups in South Asia, Africa, and Latin America in addition to eLearning projects within the Institute of Tropical Medicine (ITM). Working frequently with partners from developing countries, she is involved in mobile and web-based learning projects in different low-resource regions throughout the world. Involved in eLearning since 1999, Inge has a background in pedagogy and IT and she combines both spheres to ensure optimal technology-enhanced learning for all stakeholders. She is also an active member of several international learning organizations
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Trading Keystrokes for Context: A Layered Model for Strategic Systems Training

Thursday, March 22, 2012 01:00 PM - 2:00 PM

According to systems experts, approximately 50% of systems implementations fail because of users’ resistance to change and inadequate training. A keystroke-based instructional approach to systems training – one that relies overmuch on tools to quickly document system processes – lacks business depth, on-the-job relevance, and sufficient learner engagement. Too often, such implementations result in low rates of system adoption, user frustration, and low productivity. For the business, this means increased operation costs due to reliance on helpdesk and IT staff, and a lack of quantifiable business results.

This session introduces a new model, one developed to support several enterprise systems implementations. This model takes a layered approach that integrates the best of both new and traditional training modalities to create a robust, context-sensitive instructional approach. This comprehensive model specifies a strategic function for WBT, V-ILT, performance support technologies, mobile technologies, assessment tools, social media, simulation, etc. Participants in this session will take away a strategy and a tactical model for integrated user development, one that guides system users from expertise to achievement.

In this session, you will learn:
  • A layered model for improving systems training
  • Applications for mobile technologies in systems training
  • Applications for performance support in systems training
  • Strategies for mixing new and traditional modalities

Audience: Intermediate participants should have a general awareness of systems-training strategies and familiarity with various eLearning modalities.

Michael Noble
Chief Learning Officer
Allen Communication Learning Services
Michael Noble, PhD, became the CLO of Allen Communication Learning Services in 2005. Michael consults with Allen’s major accounts and strategic partners, identifying enterprise-wide targets and objectives, conducting various types of analyses, and recommending new technologies. He has presented at conferences for ISPI, ASTD, and The eLearning Guild. Before joining Allen in 1998, Michael taught at the University of Louisiana. He currently teaches at the University of Utah.
Anna Sargsyan
Director of Instructional Design
Allen Communication Learning Services
Anna Sargsyan has over 15 years’ experience in corporate training. As director of instructional design, Anna manages Allen Communication’s instructional design and development processes, ensuring that they are based on sound adult learning principles and innovative technologies. She is also responsible for developing and expanding the expertise and abilities of her team. Anna’s projects have received several industry awards. Anna holds an MS degree.
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Mobile Content Authoring in a Post-Flash World

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Instructional designers need to understand the role mobile content plays (or will play) in their training and development strategy. If they are already creating mobile content, they need to make sure they are fully leveraging best practices. If they are new to mobile training, they need to understand how best to harness it for their audience’s benefit. All designers have to understand the changing technical landscape and get a strategy in place to ensure their mobile training is accessible in the rapidly approaching post-Flash world.

This session will outline the most common mobile training scenarios, thus providing a framework for participants to understand their own project needs. You’ll learn best practices in mobile content design for each scenario, along with design options and guidelines. You’ll discuss development and delivery options, so you’ll understand the implications of the decisions you make during training development. You’ll explore how to make captivating and meaningful content for all mobile and desktop platforms, review tools and techniques, discuss do’s and don'ts in designing mobile content, and get a framework to guide you through the tool selection and content development process.

In this session, you will learn:

  • The scenarios best suited for mobile training
  • Current industry best practices in mobile training development
  • What the death of Mobile Flash means to mobile training development
  • The current and future technology landscape for mobile training

Audience: Any instructional designer who understands the role of training and development in their organization and who needs to leverage mobile training as part of their training mix.

Chris Van Wingerden
Vice President Learning Solutions
dominKnow Learning Systems
Chris Van Wingerden has been involved with eLearning and mLearning content design and creation projects for more than a decade. A self-confessed mobile addict, Chris' background in learning and instructional design means that he is always looking for ways to ensure any technologies used in training and development serve the critical purposes of learning – for both the organization and its employees. Chris has led instructional design and training projects in many fields – from the resource industry to the financial sector, from government to retail, and most everything in between. Chris holds degrees in Adult Education and English Literature.
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Building a Virtual eLearning Development Team

Thursday, March 22, 2012 01:00 PM - 2:00 PM

A virtual workforce is the future. With large organizations (such as Accenture) creating “hubs” instead of offices, it is not only suggested or encouraged, but expected that people will work remotely. Creating, maintaining, and participating in entire and partial virtual teams are mandatory skills for the eLearning professional. The Accenture Academy is a completely virtual organization within the Learning and Collaboration group of Accenture. Starting with a North American content development team of three in 2008, they now have a full-time international team of 50 … all virtual.

Participants in this case-study session will walk through the steps Accenture Academy has taken to not only scale a successful virtual eLearning development team, but also build a strong community. You will hear about the tools, technologies, and strategies that they have implemented to make this happen.

In this session, you will learn:

  • What the strongest collaborative technologies to support a virtual team are
  • How to successfully manage a virtual team's performance
  • How to build a virtual eLearning development team
  • How to encourage and maintain a virtual eLearning community

Audience: Intermediate-level participants should have a good understanding of collaborative technologies and systems.

Sean Bengry
Senior Principal, Learning Strategy and Design
Sean Bengry is the senior principal of learning strategy and design at Accenture. As a strategist Sean keeps apprised of L&D trends and focuses Accenture Academy, as well as Accenture’s external clients, on their role in the ever-shifting state of learning culture and the intersection of technology. His responsibility is to imagine, design, model, and develop potential learning solutions that can be added to the library of Accenture Academy, as well as guide the direction of the overall delivery and business. Sean’s work has taken him all over the world as he continues to assist other learning professionals in developing corporate learning strategy, and more importantly, changing the overall culture of learning within companies.
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Creating and Delivering Presentations for eLearning Professionals

Thursday, March 22, 2012 01:00 PM - 2:00 PM

In order for someone to be successful in ANY field, they must be able to communicate their message in an effective, conscious, and memorable way. Speakers need one set of skills to create a great message, and then need a completely different set (and a healthy dose of confidence) to effectively deliver that message. Regardless of their role, nearly everyone must present at some point, whether it be to an internal team or an external audience. Developing presentation and speaking skills can help increase sales, buy-in, engagement, culture, and much, much more. The better we, as eLearning professionals, can be as presenters the more effective the rest of our work is.

In this session you’ll explore the ways in which you – as an eLearning professional – can effectively create and deliver your message to your key stakeholders. Whether at a conference, a big meeting, or in a sales call, how you deliver your message can be just as important, and perhaps more memorable, than your actual message.

In this session, you will learn:

  • How to create an effective story
  • How to use design to bring clarity to your message
  • How to effectively show data in your presentation
  • How people's perception of a speaker can impact the message that is received
  • How to effectively use body language as part of your message

Audience: Those wanting to improve their ability to present their ideas clearly and effectively.

Steve Yacovelli
Director, Inclusion & Change
Steve Yacovelli, the director of inclusion and change for SweetRush, focuses on helping clients embrace and adapt to using new and innovative ways to work with their employees. Steve has worked with such great organizations as The Walt Disney Company, IBM, Tupperware Brands, George Washington University, The Bill & Melinda Gates Foundation, and Bellsouth-AT&T. A published author, Steve holds a BS degree in public relations, an MA degree in educational policy and leadership development, and an EdD degree in instructional technology and distance education.
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Implementing a Social Learning Platform from the Ground Up

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Creating change is always difficult, and to introduce a new way of learning and collaborating is not just about technology change, but also about behavior change. If you're planning to introduce social learning into your organization, you must grapple with issues of ROI, leadership support, audience involvement and uptake, system design, community management, and what not. You’ll learn from someone who has deployed three different generations of social learning platforms in his organization about the lessons he learned from them.

Session participants will walk through the simple steps to consider when introducing social learning in the enterprise. You’ll get a vision of how you can go about your own social learning implementation, and a checklist of items that you'll need to consider for your initiative. You will have some real ammunition to deal with the usual objections to social learning, and some answers to common questions.

In this session, you will learn:

  • How to build a business case for social learning, and overcome common objections to it
  • How to manage the change of moving to a new approach, and involve leadership in the initiative
  • How to manage the community, and the investments you need to make for this
  • How to make an effective technology choice – what to build and what to buy
  • How to structure your learning ecosystem for maximum value and uptake

Audience: Novice-to-intermediate participants should have a basic understanding of social software and at least had some experience learning socially and setting up their personal knowledge management approach.

Sumeet Moghe
Director, Knowledge and Learning Services
Sumeet Moghe is a L&D professional with about a decade's experience in various aspects of our trade. He’s worked with IT and ITES organizations throughout his career and has seen the world both as a client and an internal service provider. By education, he’s a technologist – he holds a Master’s in Computer Applications. In eLearning, he is the author of www.learninggeneralist.com, and he’s featured as a recognized blogger on several lists. His passion is to marry technology and common-sense educational practices to create learning experiences that are “best of breed.”
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Augmented Reality Learning and Assessments with the Microsoft Kinect

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Certain fields require access to physical hardware or products to successfully train or assess qualified users. This type of training and assessment is expensive and does not scale well, which limits the learners’ access and scope of learning.

This session will introduce an augmented reality tool that allows users to configure a learning or assessment environment and then interact with this educational environment using the Microsoft Kinect. Also, by adding gamification techniques, you will see how this approach helps increase engagement, reinforces behavior, allows active participation, increases the emotional appeal of the learning, provides feedback, enables skills practice, and adds fun to learning. With technology similar to those you will see demonstrated, participants will be able to create their own augmented reality tool to save money and scale their training or assessments for efficiency.

In this session, you will learn:

  • How you can use augmented reality to reduce costs of training and assessing learners
  • How to use augmented reality to mirror real-world product training
  • The game mechanics that augmented-reality training brings to education
  • What worked and what didn't work using the Microsoft Kinect in education

Audience: Those who want to apply augmented reality tools and approaches to their learning courses.

Curtis Burchett
Technical Learning Architect
Curtis Burchett is a technical learning architect manager at NetApp. Prior to moving into adult education, Curtis practiced law in Colorado and Missouri. Since 1998, he has lectured on technical material for Microsoft, Siebel, Documentum, and NetApp. Today Curtis manages end-to-end technical web-based and instructor-led materials for NetApp and develops custom cutting-edge training tools for both internal and external use.
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Before “beforetheboycott.com” – Building a Civil Rights eLearning Course

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Beforetheboycott.com hosts a civil rights eLearning developed by Best Buy on behalf of the National Civil Rights Museum. “Before the Boycott: Riding the Bus” allows learners to witness and report on the conditions on segregated Montgomery Alabama buses prior to the 1955-56 Bus Boycott. This session uses this course as a case study to illustrate practical solutions to building experiential eLearning on an extremely small budget.

Participants in this case-study session will learn numerous budget-saving techniques, including using the free version of Sketchup to build a three-dimensional bus environment. This bus model helped determine the eventual interface design through a series of early concept designs. You will also hear how The Library of Congress American Memory Website served as a rich source of pertinent historical and copyright-free images; how they used Adobe Photoshop to integrate the passengers into the bus interior photo, and how they embedded Google Analytics to gather visitor data. Virtually every training department needs to do more with less. The money-saving techniques uncovered during this project can be applied to almost any eLearning solution.

In this session, you will learn:

  • How Google Sketchup can speed up prototyping topics that involve specific outdoor or indoor environments
  • Ways to alter assets that you have into assets that you need
  • How Google Analytics can provide insight into the effectiveness of your content
  • “Old school” instructional techniques inspired by text-narrative programs like the Oregon Trail and Hammurabi

Audience: Intermediate participants. Some understanding of Adobe Creative Suite will help, but is not required.

Bob Stryker
Lead eLearning Designer
Best Buy
Over the past 10 years, Bob Stryker has designed and programmed eLearning courses that are used by Best Buy employees throughout the world. The topics range from legal compliance to complex computer applications. The courses emphasize simulation of tasks based on realistic scenarios. Bob began building WBTs in 1996, and has had work roles in consulting, IT, HR, and retail.
Nancy Lacroix-Shutter
Lead eLearning Designer
Best Buy
Nancy Lacroix-Shutter has been writing and programming eLearning since 1992. She especially loves writing content using simple language, humor, and a “folksy” feel, designing interactions that bring learners into the story, making complex information easier to understand, and developing programming efficiencies including reusable objects, lean code, and simple structures that make updates easier.
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The Future Starts Now: Integrated Corporate Learning

Thursday, March 22, 2012 02:30 PM - 3:30 PM

For too long, old paradigms, like pushing knowledge to a global workforce through disparate learning events, i.e. courses, has dictated to corporate learning. Effective learning needs to happen as a process, not as a series of disconnected events strung together out of context. In a new, integrated model for corporate learning, technology should seamlessly deliver carefully selected, timely, role-appropriate learning opportunities at the right point in a person’s career development – learner needs must drive the LMS, not the other way around. The Integrated Learning Manifesto offers a new model for corporate learning that is not driven by delivery method or media. Today's corporate learners’ desire learning that is Social, Relevant, Self-directed, Integrated, Focused, and Timely.

Session participants will learn about the early pilots of onboarding and leadership of a large global corporation that are moving towards the Integrated Learning model. You’ll explore how the Microsoft SharePoint platform can help speed the move toward integrated learning that bridges multiple corporate systems, including the LMS, HRIS, document repositories, and learning portals.

In this session, you will learn:

  • The six demands of today's corporate learners
  • The Integrated Learning Manifesto vision for personalized integrated learning
  • How the Microsoft SharePoint platform can enable integrated learning
  • How to begin taking steps toward integrated learning in your organization

Audience: Intermediate-to-advanced participants should be familiar with the typical corporate learning environment, and various systems found in the corporate HR ecosystem such as the LMS, HRIS, document repositories, and learning portals. Familiarity with Microsoft SharePoint is helpful.

Chris Frederick Willis
Chief Experience Officer
Media 1/Xperiocity
Chris Frederick Willis is a consultancy expert in aligning People, Performance, and Technology to drive Human Capital Improvement. Chris is passionate about melding the best practices of multiple disciplines to shape sensible learning solutions for today’s distributed workforce. She believes employees have a right to seamless, Integrated Learning, and that disruptive change in the workplace creates the perfect environment for engaging and empowering employees for improved performance. Chris holds a B.S. degree in Arts & Media from Grand Valley State University and is a regular conference speaker.
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eLearning in the Cloud

Thursday, March 22, 2012 02:30 PM - 3:30 PM

“The Cloud” has many forms and functions. One of these is the “cloud of applications” that can communicate through Web services. This cloud is enabling eLearning to be more dynamic, by using real-time data and embedding information gleaned from social networks. Another is the “cloud of content” that is becoming more abundant and more accessible. Information about content that helps contextualize it is becoming at least as valuable as the content itself. What does this mean for eLearning? For learners it means learning experiences that use information and communication technology in fundamentally different and more effective ways. For developers and designers it means learning new skills. For the content industry it means new legal and business challenges. And for technologists it means new tools, standards, and infrastructure.

Session participants will learn how the cloud is changing the way that you can put together eLearning experiences, what existing skills will be emphasized or de-emphasized, what new skills are needed, and what standards and infrastructure are developing to support eLearning in the cloud. You’ll see the principles demonstrated through examples and using publicly available data.

In this session, you will learn:

  • How the Cloud is evolving, and what that means for eLearning
  • Where “eLearning 3.0” is going, and how to prepare for it
  • The skills and tools that are becoming more relevant
  • What “paradata” is and why it is important

Audience Level: Intermediate to advanced participants experienced with today’s eLearning design and development processes and enthusiasm for understanding how technology works.

Robby Robson
Eduworks Corporation
Robby Robson, the president of Eduworks Corporation, is an internationally recognized innovator in online learning. He began developing web-based learning content and learning management systems in 1995, chaired the IEEE Learning Technology Standards Committee from 2000 – 2008, and has helped dozens of organizations develop eLearning technology strategies. He has served as principle investigator and lead scientist on multiple federally funded projects that explored new technologies for learning, education, and training. Robby co-founded Eduworks in 2001, where he has guided research, services, and product development.
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Making the Most of Video

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Nothing tells a story like video. Video is everywhere – literally. Many want it, but don't realize the potential they have to make it happen. Some will even outsource this work to freelance writers, shooters, and video editors, but this is expensive, and many times they won't even get their money's worth. In turn, many will just do without and don't utilize what's available to them. The reality is, it's all about being creative! Many of the tools you need are right under your fingertips.

Participants in this session will learn how to utilize the tools you have in your company to create that video you need to take your project to the next level. Many people also get stuck on the size of video files so they cannot properly embed them into their projects. You will see real-world examples of how you can create video without breaking your department's budget.

In this session, you will learn:

  • How to tell the story with video Creative video techniques
  • How to find the hidden talent
  • The Do’s and Don’ts of video
  • Various timesaving tricks and delivery techniques

Audience: Novice participants should have a basic knowledge of an eLearning platform like Captivate, Camtasia, or Articulate.

Mark Locke
Multimedia Training Specialist
SERVPRO® Industries, Inc.
Mark Locke has expertise in video production and independent film, and his passion is utilizing his creativity and video production skills to create interactive video training and eLearning modules. He is responsible for casting, writing, shooting, and editing eLearning modules for in-house training and Web-deliverable video.
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Get it Together: Workflow Tips for Your Rapid Development

Thursday, March 22, 2012 02:30 PM - 3:30 PM

In the field of eLearning, rapid development holds the promise of getting quality eLearning presentations developed and delivered quickly, and typically focuses on a specific toolset to get the job done. Still, many instructional designers and SMEs find their rapid development is, at times, not rapid at all. While the tools available do significantly aid rapid development, they alone will not ensure success. Successful rapid development requires a workflow that is flexible, adaptable, and that supports rather than hinders the process.

Session participants will get tips and examples of how to help SMEs tackle the daunting task of pulling together their content, not by starting with technology but with their thoughts and a content map. The content map then serves as a guide for the production process. You’ll learn practical tips for producing content that include examples of production boards, design tips, and workflow management.

In this session, you will learn:

  • How to keep your instruction looking polished and professional through standards, templates, and design
  • How to maximize workflow to decrease production time and keep production rapid
  • How to make decisions to ensure balance between complexity and effectiveness in eLearning content
  • How to get your SME over the hump of generating content

Audience: Novice-to-intermediate participants who are new to rapid development, such as Instructional Designers and Project Managers who already have started rapid development and are frustrated, or who want to know more.

Gloria Schramm
eLearning Project Manager
University of South Florida
Gloria Schramm has 23 years in technical communications as both a technical writer and instructional designer. Gloria holds a M.Ed. degree in Curriculum Development and Instructional Technology. She is currently an eLearning Project Manager at the University of South Florida’s University College.
Joleen Cannon
eLearning Project Manager
University of South Florida
Joleen Cannon holds a M.Ed. degree in Curriculum Development and Instructional Technology and has over 25 years’ experience in the field of information technology. She has teaching experience in both the corporate and academic sectors and is currently an eLearning Project Manager with USF’s University College.
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eLearning Development in a Multi-facility Healthcare Organization

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Hamilton Health Sciences (HHS) is a large, multi-site teaching academic health sciences center with over 10,000 staff and affiliates. In 2005/2006, the Clinical Practice and Education Service (CP&E) at HHS was responsible for the implementation of a LMS that would not only provide eLearning opportunities for staff, but would also track learning in both classroom and online formats by learner. The implementation team was challenged not only by the size of the organization, but by its complexity. The leadership of CP&E realized that a team of multidisciplinary educators would be an asset to the implementation, as selected team members could both develop curricula and become ambassadors for the LMS. Team members, in addition to their regular education role, were expected to focus on how to deliver education in an online format.

This case-study session will outline the curriculum-team leadership model successfully used to implement the LMS. You’ll learn the strategies used to mentor new team leaders in a decentralized curriculum development team approach.

In this session, you will learn:

  • How a multi-site healthcare corporation developed and implemented eLearning across specialties
  • The eLearning processes and protocols using a team-based approach
  • How they established and mentored an eLearning team to support development
  • How they established the prioritizing of eLearning course development

Audience: Novice-to-intermediate participants must understand both what a LMS is and eLearning development practices.

Marzena Cran
Education & Development Clinician
Hamilton Health Sciences
Marzena Cran has been a Registered Nurse at Hamilton Health Sciences for 22 years; the last 16 years in the role of a clinical educator aligned with Information and Communication technologies. She has supported the implementation of an enterprise-wide Learning Management system and has been involved in the design and development of various healthcare-related educational curricula. Marzena provides Corporate Information technology orientations to health care professionals across various programs and services. She has also supported various corporate technology project rollouts.
Debra Wingfield
Hamilton Health Sciences
Debra Wingfield joined Hamilton Health Sciences in 1990 as a Budget Analyst in Finance; since then she has held a number of different roles within the organization. In her most recent role as Manager, Clinical Practice & Education, Debra is responsible for the HHS Staff Libraries, the Learning Management System, tuition-funding opportunities for staff, and acts as educational liaison for various corporate-wide initiatives. She is experienced as a manager, an educator, and instructional designer.
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Using Simulation for Online Compliance Training

Thursday, March 22, 2012 02:30 PM - 3:30 PM

All organizations have some sort of required compliance education – in one form or another. And typical instructional designers often struggle with how to make this education both engaging and learner focused.
St. Vincent Indianapolis Hospital’s training team’s challenge was to repackage their Web-based training in a way that was different from anything they had previously offered their learners. More challenging yet, they had 15,000 learners working in very diverse areas ranging from their hospital, to business offices, to outpatient medical offices.

Participants in this session will discuss how to develop Web-based and simulation-based safety compliance training that meets the needs of multiple learner groups. It tells a story from start to finish through interactive quizzes, multimedia, and learner decision making, with all the consequences in between. Throughout the course, drama and humor combine with otherwise dry safety compliance information to present an engaging and educational experience for the learner. You will learn tips on scripting made simple, use of talent, and how inexpensive multimedia can enhance any program.

In this session, you will learn:

  • How to integrate different methodologies and technologies in the design of eLearning
  • How to customize education to meet the needs of different learner groups
  • How you can use storytelling as a simulation tool to deliver training
  • Why using in-house talent can be an effective and low-cost way to achieve learner buy-in to the training

Audience: Novice participants with a basic knowledge of instructional design.

Lynn Murphy
Instructional Design Consultant
St. Vincent Indianapolis Hospital
Lynn Murphy has more than 15-years’ instructional design experience. Her focus for the last 10 years has been on eLearning development for a large hospital. She holds a Master's degree in Instructional Systems Technology from Indiana University. She loves to find ways to make eLearning engaging.
Scott VanDeKeere
Instructional Design Consultant
St. Vincent Indianapolis Hospital
Scott VanDeKeere has 19-years’ experience in instructional design, with the last 12 years developing eLearning for a large hospital. He was a finalist in the Global Giveback 2 competition for the Save the Children Code of Conduct course. He holds a M.S.Ed. degree in Instructional Systems technology from Indiana University.
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Social Learning: Engaging Learners through Integrated Discussion Groups

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Social learning is gaining widespread popularity, especially in the use of collaboration and communication technologies. American Bankers Association has developed an instructor-led online training program that effectively integrates asynchronous discussion groups as a key component of learning. This creates a tandem training experience with the convenience and efficiencies of self-paced online training, but not at the cost of relational learning.

This case-study session will give participants an overview of ABA’s highly rated multi-week online courses that give learners access to a fully integrated learning experience comprised of readings, assignments, and tests and keeps them actively engaged in their learning through vibrant class-discussion groups. You’ll learn guidelines that you can follow to create instructor-led online courses with the ability for learners to share ideas and ask questions of their instructor and peers across the country when it best suits their schedules.

In this session, you will learn:

  • Why it is important to engage the learner in an online course
  • How to effectively seed a discussion with a discussion-activity question
  • What strategies you can use to encourage learner participation in class discussions with peers and the instructor
  • How to prepare instructors to successfully moderate and manage vibrant online discussions surrounding online course activities

Audience: Intermediate designers, developers, and managers who possess basic instructional design skills.

Maureen Kenney
Senior Manager, Distance Learning
American Bankers Association
Maureen Kenney has worked for more than 20 years in training and education, initially as an instructional designer for classroom instruction, then as a developer of self-paced and instructor-led online training, and most recently as manager of American Bankers Association’s instructor-led online efforts. She holds a Master's degree in instructional design.
April Faulk
Senior Director of Learning Technology
American Bankers Association
April Faulk is responsible for eLearning development technology and engineering at American Bankers Association and for leveraging the technology features of the LMS to publish ABA courses, curricula, training materials, and certification programs. Her background includes instructional design, LMS database architecture, and eLearning technical standards as well as system analysis which she effectively applies to manage ABA’s eLearning deployments to more than 3,000 client sites and over 130,000 students. She also manages ABA’s learning-object library for eLearning and print publications, as well as ABA’s internal content development architecture and process protocols.
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Creating an Inclusive Mobile Strategy for the Millennial Learner

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Creating and successfully implementing a strategy for mobile learning is an opportunity for universities to embrace millennial learners and execute a new modality that reflects and responds to students’ evolving learning styles. With the influx of millennial students, and their desire to embrace ubiquitous technology in all aspects of life including learning, GHSU started a mobile learning initiative in 2009 becoming the first public academic health center to publish a suite of apps on iTunes. Since then they have developed a multi-faceted mobile learning strategy, building upon initial successes with “low-hanging fruit,” and expanding mobility into many aspects of academic technology.

Participants in this case-study session will learn the elements of a mobile strategy, including how to achieve quick wins and gain momentum. You’ll see authentic examples of mobile learning applications, including both commercially available and in-house apps created by GHSU’s educational designers and developers. These include convenience and reference apps, interactive eBooks, and an in-house-developed 3-D gaming app. This session addresses the question of “Why mobile?” and provides strategies on starting, or expanding, your mobile initiative.

In this session, you will learn:

  • The learning desires of the millennial learner, focusing on mobility, ubiquity, and gaming
  • The various elements of an inclusive mobile strategy for learning
  • How to create and realize a mobile strategy, ranging from picking the “low-hanging fruit” to implementing a full-fledged mobile strategy
  • Assessment mechanisms for a mobile program for learning

Audience: This session will be suitable for all audience members who have an interest in using mobile for learning.

Michael Casdorph
Director, Instructional & Research Systems
Georgia Health Sciences University (GHSU)
Michael Casdorph, director of instructional and research systems at Georgia Health Sciences University (GHSU), serves as senior academic-technology officer. He is an evangelist of academic technology and technology innovation who provides strategic leadership, vision, and direction. Michael has 23-years of experience, with over 16 years dedicated to education and eight years of undergraduate computer-science teaching experience. He is a University System of Georgia (USG) Executive Leadership Institute (ELI) Scholar, a USG ELI Leading Innovation Scholar, and a doctoral candidate in educational leadership. Michael holds an MEd degree in educational technology and a BA degree in communications.
Roman Cibirka
Vice Provost
Georgia Health Sciences University (GHSU)
Dr. Roman Cibirka, vice-provost of Georgia Health Sciences University (GHSU), holds a master’s degree and a DDS degree in prosthodontics from the University of Michigan. He practiced in Michigan until he joined GHSU in 1996, where he now serves as vice-president for instruction and enrollment management and associate provost for academic affairs. Internationally recognized in advanced technologies for instructional technology and education—virtual, 3-D, high-fidelity simulations, and mobile applications—Dr. Cibirka serves as an advisor to Apple for healthcare technologies and innovation. Roman Cibirka’s leadership positioned GHSU to create the US's first health-center mobile application.
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Leveraging Offshoring to Develop eLearning and Manage Operational Tasks

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Being competitive in the professional services marketplace is about being able to do things most efficiently without sacrificing quality. Many organizations have challenges with everything from leveraging 3rd party vendors to total outsourcing of the learning function. PricewaterhouseCoopers has completed an extensive effort to leverage offshore partners to more cost effectively develop eLearning and manage operational functions such as LMS data entry, activity monitoring and reporting, and compliance document management.

This case-study session will provide participants with best practices and lessons learned in PwCs journey into offshoring. You will learn their approach to blending onshore and offshore teams, effective workflow management, and global and cultural teaming, as well as get answers to any questions you may have about how they created their successful model.

In this session, you will learn:

  • What to expect when starting the journey into offshoring
  • Best practices for performing knowledge transfer and monitoring success
  • Workflow management strategies to streamline and track your efficiency
  • Effective strategies for leveraging your offshore business partner to scale for busy periods
  • How to identify tasks that an offshore partner can most effectively do

Audience: Novice participants. No previous knowledge of offshoring is necessary. An understanding of eLearning development high-level process and/or LMS/Compliance processes is helpful but not necessary.

Brian Elmore
Learning Technologies Leader
PricewaterhouseCoopers, LLP (PwC)
Brian Elmore is a Senior Manager in PwC's Educational Methods group and is the Learning Technologies Leader for the U.S. Firm. Brian has over 12 years of instructional design and learning technology experience and has led the design of live, eLearning, blended, and mobile learning applications. He directly connects into PwC's learning technology Research & Development efforts and has broad knowledge of what is available in the technology landscape to enhance learner performance.
Susan Lange
Process, Reporting, and Compliance Leader
PricewaterhouseCoopers, LLP (PwC)
Susan Lange has over 10 years of learning operations experience and has overall responsibility for L&D compliance, operational process, and learning management reporting activities. She has led several successful process transitions to an offshore provider and continues to manage operations with blended onshore/offshore teams.
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A Panel Discussion: Tomorrow’s Solutions from Today’s Visionaries

Thursday, March 22, 2012 02:30 PM - 3:30 PM

Is the path ahead clear? Is technology-supported learning doing what we want? Is our focus on the learner or on utilization of technology? What are the challenges, and what are the means to meet them? In this panel discussion, moderator Michael Allen, along with several of the contributors to Michael Allen’s 2012 Annual, who are some of today’s top visionary thinkers in the eLearning field, will discuss and debate diverse and critical insights. This will be a lively discussion of several of the most controversial and critical topics in our industry today.

In this session, you will learn:
  • What are the hidden problems with mLearning?
  • Are social-media-based learning technologies an easy alternative to constructed tutorials?
  • Is rapid eLearning development a rapid failure for learners?
  • Is eLearning appropriate when the job requires experience and critical judgment?
Audience: Those who are interested in learning trends.
Michael Allen (Host)
Chairman & CEO
Allen Interactions
Michael Allen is known for pioneering multimedia learning technologies, interactive instructional paradigms, and rapid- prototyping processes—bringing each forward into leading corporate enterprises. He was the founder and CEO of Authorware, a revolutionary eLearning authoring tool. Authorware merged with MacroMind/Paracomp to become Macromedia, which was later acquired by Adobe. With a PhD in educational psychology from The Ohio State University, he is an adjunct associate professor at the University of Minnesota Medical School, a sought after conference speaker, and a prolific writer. Michael was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.
David Metcalf
Senior Researcher and Director
Institute for Simulation & Training METIL, University of Central Florida
Dr. David Metcalf explores leading-edge innovations in learning. Specific areas of focus include learning-business strategy, performance measurement, operational excellence, outsourcing, blended learning, and mobile learning. Dr. Metcalf was formerly the Chief Learning Technologist at RWD Technologies. He joined RWD with the sale of his NASA Kennedy Space Center (KSC) laboratory spin-off company, Merrimac. Prior to the spin-off, he was the Lead Multimedia Designer at NASA KSC. Dr. Metcalf is the author of several recent works including Blended eLearning: Integrating Knowledge, Performance Support and Online Learning, Operational Excellence, and mLearning: Mobile Learning and Performance.
Reuben Tozman
Reuben Tozman is the founder and CEO of SlideJar, a cloud-based asset management company. Reuben is the co-founder and former CLO of edCetra Training, which is known for its structured approach to instructional design. As an instructional designer, Reuben advanced his career by managing production teams and product development, and he began his first company in 2002. Reuben Tozman published Learning On Demand: How the Evolution of Technology is Shaping the Future of Learning in 2012 and has been an active contributor to industry publications for the last 10 years.
Ken Spero
Ed Leadership Sims
Ken Spero is the CEO of Ed Leadership Sims, which was established in partnership with the Graduate School of Education of the University of Pennsylvania. In his role, Ken continues his work in experience design to help clients shift the focus from "what" leaders think to "how" they think. Previously he worked at the Regis Company and designed and launched the Immersive Learning University for NexLearn, which continued the work he had begun with the co-founding of Humentum. He is also an adjunct faculty member at the University of Pennsylvani. Ken holds an MBA from Columbia University and an undergraduate degree in management science from Case Western Reserve University.
Susan Nash
Director of Education and Professional Development
American Association of Petroleum Geologists (AAPG)
Susan S. Nash was associate Dean for graduate programs at Excelsior College (Albany, NY). Previously, she was online courses manager, Institute for Exploration and Development Geosciences, and director of curriculum development for the College of Liberal Studies, University of Oklahoma, Norman, OK, where she developed an online degree program curriculum for online courses there. Susan holds Ph.D. and M.A. degrees in English as well as a B.S. in Geology from the University of Oklahoma. She blogs at E-Learning Queen and E-Learners, and has written articles and chapters on avant-garde poetics, contemporary culture, and eLearning for numerous publications.
Julia Wilkowski
Instructional Designer
Google, Inc.
Julia Wilkowski has worked on the Sales Training teams supporting Asia Pacific & Latin America and the Americas as well as the Engineering Education team. Recent projects have included piloting a mobile learning solution, using an alternate reality game to teach sales skills, and implementing Web 2.0 technologies wherever possible. She has presented at numerous conferences. Prior to Google, Julia trained astronauts at NASA, and worked as an instructional designer at Informatica. Julia holds a Master’s degree in Education with a focus on Instructional Technology from San Jose State University and a Bachelor of Science degree in Neuroscience.
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The New Hire Challenge – A Blended Approach to Rapid Onboarding

Friday, March 23, 2012 08:30 AM - 9:30 AM

We all face challenges that seem beyond our abilities. CSX recently faced an onboarding challenge to open a state-of-the-art intermodal rail terminal, and hire and train terminal management and labor to safely operate dangerous lift equipment, all within a six-month window. Sometimes the solution is elementary; the methodologies we first learned as trainers are often still the most effective — especially in situations where there is little flexibility and absolute fluidity is required. A blended team of trainers, continuous process improvement managers, regional safety managers, and terminal management not only opened the Terminal on time, but did it safely and effectively.

Participants in this case-study session will learn how to use the ADDIE model to quickly assess the gaps between what is and what should be, and rapidly create an effective successful blended-learning solution that is repeatable and sustainable for follow-on training evolutions.

In this session, you will learn:

  • How to use the ADDIE model to create a training plan
  • How to bridge the gap between what is and what should be
  • How simple task analysis requires less revision along the way
  • How to create a training team where one did not exist before
  • How to create an effective yet flexible training plan
  • How to survive the elements and keep your sanity in a challenging environment
  • How to plan for the future while solving present challenges

Audience: It is helpful if participants are familiar with the ADDIE model, Bloom's Taxonomy, and Gagne's Nine Events of Instruction. This session is suitable for anyone faced with a training dilemma.

Barbara Cotes
Manager of Training and Development
Barbara Cotes is a retired Navy Veteran with 30 years of experience in developing and delivering training. She holds a Master's of Aeronautical Science from Embry Riddle Aeronautical University with specializations in Adult Education and Instructional Design. As a senior instructional designer, she has created distance-learning products for the U.S. Army Chemical, Biological, Nuclear, and Radiological School, the U.S. Army Combat Engineer School, and the U.S.M.C. College of Continuing Education.
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From Print to E: Interactive Books as an eLearning Platform

Friday, March 23, 2012 08:30 AM - 9:30 AM

Courses and training programs call on a diverse collection of assets, including textbooks, training manuals, videos, PowerPoint presentations, and live speakers. Pulling all these assets into a coordinated learning platform presents opportunities and challenges. Are there cost-effective and scalable techniques to quickly assemble high-quality courseware from disparate content? A cost-effective and scalable eLearning solution is to add multimedia, interactivity, and assessment to a digital version of a textbook or training manual.

Participants in this session will learn about a collection of indispensable tools for writers and instructional designers in the digital domain. You’ll learn the top-five techniques required to produce engaging, effective, accessible, multimedia courseware usable in printed or digital format.

In this session, you will learn:

  • How to assess the suitability of source text
  • How to find solutions for non-optimal layouts
  • How to plan digital assets
  • How to deal with divergent print and digital editions
  • How to keep learners on track regardless of format
  • How to select tools for digital output

Audience: Novice to intermediate participants. Hands-on production of training materials is useful, but not required. This session is suitable for CLOs and training coordinators, as well as instructional designers.

June Jamrich Parsons
Author, Creative Strategist
June Jamrich Parsons is an author, educator, and a digital-book pioneer. She developed one of the first commercially successful multimedia, interactive digital textbooks. Her career spans decades of educational experience, including extensive classroom teaching at Northern Michigan University and the University of the Virgin Islands, product design for eCourseware, and textbook authoring for Course Technology and Cengage Learning. June holds a Doctorate in Instructional Technology and is a member of ACM and the Textbook Authors Association.
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Making Leadership Your Partner in Learning

Friday, March 23, 2012 08:30 AM - 9:30 AM

Getting leadership to buy into the idea of using social media tools, or even beginning an online learning program can be challenging. They often believe the learner: 1) Doesn't have the technology, 2) does not know how to use the technology, or 3) is of a generation that doesn't like technology. Even though performance-based evaluations tell us that face-to-face training, in the traditional sense, doesn't “stick” and is expensive, leadership still gravitates to this familiar learning delivery system.

Participants in this session will get solutions to addressing this challenge. Connecting with leaders by using a blended-learning solution to business strategies and goals will help increase senior leadership buy-in. You’ll also learn how to use the survey data to engage leaders as business partners in order to gain support.

In this session, you will learn:

  • How to create leadership buy-in of blended learning solutions
  • How to engage leadership as business partners
  • How to dispel the myths about front-line workers and their fear of technology
  • Ways to implement blended solutions within the organization

Audience: Participants should have working knowledge of blended learning techniques and social media tools. They should come prepared to think creatively and differently about learning in the 20th century.

Shannon Tipton
Director Workplace Learning
Shannon Tipton, director of workplace learning at Ambius, specializes in pulling together effective teams to envision, create, and build a culture of learning while supporting innovative and engaging learning for the end user. She does so by providing cutting-edge learning solutions for real business problems such as manager and sales business simulations, sales competition challenges, and using social media to create richer learning experiences.
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Transformation: Moving Beyond the eLearning Shop to Strategic Learning Partner

Friday, March 23, 2012 08:30 AM - 9:30 AM

What worked five years ago isn’t necessarily working today. If you don’t change with the times, you run the risk of no longer being relevant to either your learners or your business partners. This is a challenge that most learning departments face today. This session will offer techniques for transforming learning, staying relevant, and improving relationships with key stakeholders.

Participants in this case-study session will learn how Canadian Tire’s Learning Solutions team is expanding their role to become strategic partners with their corporate clients. They are working to move their clients from saying “I need an eLearning lesson” to “I need your help in building a solution to support my business goals.” Looking at some pivotal projects from the past year, you will see demonstrations of how they are moving to provide a broader range of solutions, at a lower cost, and with shorter timelines. You’ll learn tips for enabling this transformation.

In this session, you will learn:

  • How to partner with other solution providers to expand your offering
  • The benefits to saying “yes” to opportunities outside your comfort zone
  • Techniques for aligning training to business focus areas to stay current and relevant
  • How to adapt processes to become streamlined and cost effective

Audience: Intermediate-level participants with internal stakeholders who are concerned about cost and efficiency.

Susan Horsey
Learning Consultant
Horsey Communications
Susan Horsey has been a learning consultant for 20 years and she has designed and implemented a wide range of learning solutions for many different organizations. In all of her work, she strives for lean, targeted solutions that deliver the right information without overwhelming learners. But Susan readily acknowledges her challenges in paring down content in her own instructional designs, as much as she acknowledges the her challenges in reducing clutter in her home.
Caroline Lyons
Manager, Learning Solutions
Canadian Tire Corporation, Ltd.
Caroline has spent the past 9 years leading an internal consulting group accountable for the development and delivery of end-to-end learning solutions for store employees of Canadian Tire’s national network of retail stores. The solutions developed focus on customer service, product knowledge, merchandising, retail operations standards and store support functions. Caroline has been in the learning field for over 12 years and holds a Bachelor of Education degree from the University of Toronto.
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Social Learning and Dynamic eLearning … Behind the Firewall

Friday, March 23, 2012 08:30 AM - 9:30 AM

Social Learning brings a lot of opportunity and challenge to the table when it comes to learning. Are your employees blocked from interacting on Facebook or LinkedIn due to a firewall and legal department? Is your learning content static and non-engaging? Does your organization nurture a true learning community? Are you interested in leveraging the knowledge of multiple subject matter experts, with minimal effort and cost? If you answered “yes” to any of these questions, this session is for you.

This session will show participants how to make eLearning accessible, encourage participation from various users, and provide an interactive platform. This is easy to do through the synergy between Microsoft SharePoint and Articulate Rapid eLearning. SharePoint extends the life of your learning courses by incorporating threaded discussion forums, Wikis, and document libraries, all tied to your eLearning module in real time. You’ll learn how to connect SharePoint Web services with Articulate training modules, thus creating a dynamic learning environment. Participants with SharePoint and Articulate skills will learn how to employ a tool they can use immediately at their workplace.

In this session, you will learn:

  • How to incorporate outside Web services into Articulate courses
  • How to apply different SharePoint Web parts to your particular training needs
  • How to familiarize yourself with different options to make your training material more compelling
  • How to create dynamic data sources
  • How to maintain and administer the data sources you create

Audience: Intermediate to advanced participants with some Articulate presenter knowledge.

Monica Savage
Obsidian Learning
Monica Savage is the president of Obsidian Learning. Her 16 years of experience in variety of industries have given her a structured yet flexible approach to efficient organization and successful management of complex processes and organizations. Her master’s degrees in Chemistry and Chemical Engineering add depth to many of Obsidian’s scientific and technical projects. Her straightforward, collaborative approach to communication—both internally and with customers—and her creative problem solving abilities have been fundamental to Obsidian’s delivery of out-of-the box ideas and projects on time and on budget.
Cory Casella
User Experience Designer
Alden Systems
Cory Casella is a user-experience designer for Alden Systems; he also contracts through Obsidian. A design professional with a passion for communicating complex ideas through simple and elegant designs, Cory has been animating since middle school when he used the pages of his textbooks. Now he brings his lifelong passion for animation and design to the business world through eLearning, graphic design, and programming.
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Effective Use of Color in Your eLearning Designs

Friday, March 23, 2012 08:30 AM - 9:30 AM

Color should be an integral part of your learning designs … but is often the last consideration. However color can change a person’s mood, open them to receive learning, and help them remember what they learn.

Participants in this session will learn why the poor use of color can result in lack of excitement and in lost retention. You will learn to use colors to enhance your courses and make them more effective.

In this session, you will learn:

  • The meanings behind colors
  • How to determine the best use of color in eLearning
  • How to identify contrasting colors
  • How to apply color creatively and effectively
  • How to effectively use graphics to create color schemes

Audience: A basic knowledge of instructional design principals.

Reashonda Breckenridge
eLearning Manager
Wyndham Exchange and Rentals (RCI)
Reashonda Breckenridge has a knack for creative eLearning design elements. Her artistic ability arises from her start in fashion design. Reashonda has over 14 years of experience developing Webinars, instructor-led training, and eLearning courses. Her capabilities range from skill-gap analysis and curriculum development to training facilitation.
Bryan (Roger) Egle
Senior eLearning Design Specialist
Wyndham Exchange and Rentals (RCI)
Bryan (Roger) Egle is certified in Franklin Covey’s Presentation Advantage. He has over eight years of experience developing and delivering instructor-led training across the globe. His experience also includes facilitating Webinars and other virtual corporate classroom options. Currently, he is developing highly interactive and engaging technical eLearning courses for new hires and as refreshers for tenured employees.
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Using Captivate to Create Meaningful Interaction

Friday, March 23, 2012 08:30 AM - 9:30 AM

Online learning still has a bad reputation within many organizations due to the lack of interaction. Page-turners, or “Next” types of interaction, are not engaging and will not return the learning outcomes you most likely have set for your education programs. All instructional designers need to create education on a tight timeline, and most organizations end up with a lot of content online with little connection to actual learning.

Session participants will learn how to using Captivate 5's variables and layering interaction to achieve connecting content. You’ll learn to quickly and easily maximize learning outcomes using Adobe Captivate 5's easy variable developer and layering content.

In this session, you will learn:

  • Adobe Captivate 5’s variable abilities
  • The steps to creating a variable
  • The steps to layering variables to create more in-depth interaction
  • Accessible resources to assist with development

Audience: Novice-to-intermediate participants who want to learn tips for using Captivate to build interactivity into their courses.

Melissa Heath
Instructional Design Coordinator
WellSpan Health
Melissa Heath, an instructional design coordinator at WellSpan Health, has been a part of the educational community for over 15 years. Her background ranges from training on point-of-sales systems for the retail industry to developing educational simulations for a healthcare system. She follows Michael Allen’s and William Horton’s theories of education design, which surround the belief that interaction is what constitutes true engagement, not simply clicking “Next.”
Larena Jackson
eLearning Instructional Design Coordinator
WellSpan Health
Larena Jackson, an eLearning instructional design coordinator at WellSpan Health, has designed and developed online training for a healthcare system for over 15 years. Prior to her focus on online training, she was an instructor for various technical applications. Currently, Larena produces application simulations and knowledge-based training. Following Michael Allen’s education design theories, she works with her clients to think about engagement and not just about showing where to click in the applications.
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Making a Successful LMS Switch – A Case Study of DMA

Friday, March 23, 2012 08:30 AM - 9:30 AM

In the 2010 eLearning Guild study, Getting Started with Learning Management Systems, only 62% of respondents said their LMS lives up to vendor promises, while 13% plan to abandon their current LMS. How do you switch to another LMS, ensure that you choose the right vendor, coordinate the migration to the new platform, and integrate with your existing systems? If you are migrating instructor-led content to online or revising legacy online content, how can you integrate effective Adult Learning theory with the latest technology to ensure a successful migration and a positive learning experience for your training community?  

Participants in this case-study session will learn how DMA migrated to a new LMS. You’ll see how they converted instructor-led learning experiences for online delivery, and get practical advice and a checklist for vendor selection and platform evaluation. You’ll discover the “tips and tricks” that ensure integration and user migration is handled effectively, and see demonstrations of the new DMA online learning platform and course samples.

In this session, you will learn:

  • How to perform vendor selection and system evaluations
  • How to switch from a existing LMS to a new platform with minimal user disruption and vendor cost
  • How to avoid “settling for mediocrity” in online learning
  • How to “convert” instructor-led current or legacy content into effective online learning experiences
  • How to manage, launch, and deal with things that are out of original project scope

Audience: Novice-to-intermediate participants with a basic understanding of eLearning and learning management systems.

Jack McGrath
President and Creative Director
Digitec Interactive
Since 1991, Jack McGrath has worked as an instructional designer, producer, and developer of learning simulations for The Walt Disney Company, YUM Brand Restaurants, FINRA, Cisco Systems, and the Council for Economic Education. Jack has won national awards for eLearning and technology that better engages the “game-based” generation. He is also a playwright and screenwriter, with over 40 productions to his credit, including a three-time winner of the Florida Playwrights Competition. Story is Jack's passion.
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Creating Interactive eLearning that Doesn't Require a Mouse!

Friday, March 23, 2012 08:30 AM - 9:30 AM

The use of text-on-PowerPoint is still far too pervasive in the eLearning environment. Most people still fall prey to using too much of this art form. If a picture is worth a thousand words, why do we insist on putting those thousand words on our slides? This session looks at a graphical approach that enhances the learner experience. The Pecha Kucha model allows a creative, meaningful way to harness learner knowledge through audio and graphics. Pecha Kucha does not allow any text – only graphics in twenty 20-second audio sound-bites for an eLearning environment. This graphical, short-duration-to- content delivery focuses the learners’ recall and enhances their retention contributing to higher levels of performance improvement.

Participants in this session will be creating a Pecha Kucha in a team environment! Come learn how to use this model for your eLearning.

In this session, you will learn:

  • How to turn social knowledge into a meaningful learning experience
  • How to create focused, powerful eLearning with simple resources
  • How to create eLearning that grabs learner emotion for high recall on the job
  • How to rapidly turn around eLearning content How to create interactive eLearning without a mouse
  • How to inspire learners about eLearning beyond just completing a module
  • How to develop eLearning as a team experience

Audience: Novice-to-intermediate participants should know how to use PowerPoint and Audacity, Articulate, or Captivate and how to record audio. While you’ll get a “library” of topics and graphics from the presenters, you may wish to come prepared with your own topics and graphics. Participants are encouraged to bring a laptop and mic/headphones to the session. 

Sheryl Ewert
Learning Management Administration
The University of Kansas Hospital
Sheryl Ewert aspires to design courses according to neuroscience principles. She implements and administers the hospital’s first LMS, initiating an eLearning environment. She has been a consultant, forging business/school partnerships, identifying workplace skill needs, and driving curriculum for improving workforce readiness. She has taught kids, junior-high English, ESL, speech and writing to college students, management skills to small-business owners, and is a published writer. Her education includes a Bachelor’s degree in education, and a Master’s degree in communications. A second Master’s degree in Instructional Technologies is on the horizon.
Jason Bennett
Instructional Designer
The University of Kansas Hospital
Jason Bennett is one of the rare individuals who approached instructional design from a purely technical background. He started his career as a 10-year veteran in computer programming, and then evolved into user interface design, human factors, and application usability. After designing and building two custom learning management systems from scratch that each supported a worldwide audience of more than 60,000 users, he branched into instructional design, eLearning courses, and multimedia development. Over the past 11 years, he has become highly skilled in the design, development, and delivery of online learning content.
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Mobile Devices for Affective Behavior and Skills - Simulations for Tablets

Friday, March 23, 2012 08:30 AM - 9:30 AM

By combining the effectiveness of complex branching simulations with the power and access of tablet devices, trainers now have an option to reach their targeted audiences wherever they may be. However, mobile is not a panacea. When designing learning solutions, developers and trainers must consider the overall experience they need to provide to their participants and incorporate mobile where it can best serve what they want to achieve and the needs of the audience.

This session will introduce participants to the Experience Design methodology, an approach that focuses on both the engaging student experience and the organizational experience that results from the blend of activities. Further, you’ll learn how to appropriately incorporate mobile simulations into the mix, and some strategies for efficient use. You’ll learn the concept of Micro Learning Simulations, shorter simulations that you can effectively deploy to tablets utilizing existing resources or assets without duplicating efforts. This approach provides a framework for thinking about Mobile as part of the overall learning portfolio, rather than as a solution in and of itself.

In this session, you will learn:

  • The Experience Design methodology for considering both individual and organizational experience
  • How to determine which modality is appropriate for what learning objectives
  • How to design Micro Learning Simulations that are a good fit for tablets
  • How to utilize existing assets to move to mobile; and how to go from mobile back to other modalities

Intermediate to advanced designers and developers with some experience implementing or development training programs.

Ken Spero
Ed Leadership Sims
Ken Spero is the CEO of Ed Leadership Sims, which was established in partnership with the Graduate School of Education of the University of Pennsylvania. In his role, Ken continues his work in experience design to help clients shift the focus from "what" leaders think to "how" they think. Previously he worked at the Regis Company and designed and launched the Immersive Learning University for NexLearn, which continued the work he had begun with the co-founding of Humentum. He is also an adjunct faculty member at the University of Pennsylvani. Ken holds an MBA from Columbia University and an undergraduate degree in management science from Case Western Reserve University.
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Using iPads in Foreign Language Learning – A Pilot Study

Friday, March 23, 2012 08:30 AM - 9:30 AM

Tablets are the hot new platform to develop learning on … but there is little research or evaluation on how you can use these devices learning … especially when teaching languages.

Session participants will learn an approach for assessing whether the iPad is a supportive language-learning platform for reading, listening, speaking, and writing functions. You’ll learn about various study methods and different applications that are available for teaching languages.

In this session, you will learn:

  • The advantages and disadvantages of using iPad by language learners.
  • What language-learning students say about using iPads
  • The iPad utility apps available for learning

Audience: Novice-to-intermediate participants. Previous use of iPad and apps would be helpful.

Sandra Berman
Senior Research Scientist
Defense Language Institute Foreign Language Center
As Senior Research Scientist at the Defense Language Institute Foreign Language Center in Monterey, CA, Sandra Berman researches and evaluates the effectiveness of the use of distance learning and mobile learning in the language-learning environment. She has over 20 years’ experience in planning, coordinating, and executing research projects for educational institutions, nonprofit organizations, and the IT industry. Sandra received her Doctorate from the University of California at Berkeley.
Tamas Marius
Director LTEA
Dr. Tamas Marius is Director of the Language Technology Evaluation and Application Division at the Defense Language Institute Foreign Language Center (DLIFLC). He has a Doctorate in Education from the University of Central Florida, a B.A. in Recording Engineering from Berklee College of Music, and over 20 years of teaching experience. A specialist in finding innovative ways to bring technology into the classroom, Dr. Marius currently works with the Foreign Language Center’s CIO to coordinate the implementation of software, hardware, and online learning technology services in support of foreign language education at DLIFLC.
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Three Critical Concepts for Assessing Asynchronous Discussion Questions

Friday, March 23, 2012 08:30 AM - 9:30 AM

One of the most widely used instructional activities for online and blended learning environments is the asynchronous online discussion, however it is also one of the least understood components. People utilize online discussions more for lower-level thinking skills such as remembering and understanding than for higher-order skills such as analyzing, evaluating, and creating. To benefit from this course discussion component we must address a three-fold issue how do we develop discussion questions, as well as how do we design and deliver assessments of students’ responses.

This session will provide solutions to each of the issue areas. Participants will get a practical guide to developing questions that encourage higher-order thinking skills along with real-world examples. You’ll learn a framework for developing sound assessments of discussion questions, and get demonstrations of technological tools to aid in the delivery of these processes and their applications.

In this session, you will learn:

  • How to design discussion questions that encourage higher-order thinking skills
  • The technologies that support the question-design process
  • The technologies that support the assessment design process
  • When you should assess discussion questions in terms of both summative and formative measures
  • How to design simple and effective assessment tools

Audience: Intermediate-level participants should have general knowledge regarding Bloom’s Taxonomy, the instructional design process, online course delivery and pedagogy, and LMS navigation.

Katherine Hixson
Assessment Specialist- Instructional Design
Pearson Learning Solutions - Custom Curriculum
TBAAs the Assessment Specialist for Pearson Learning Solutions – Custom Curriculum, Katharine Hixson identifies and compiles appropriate assessments based on all the relevant details of a project and makes recommendations regarding evaluation strategies. Katharine is a pre-doctoral Research Fellow with NASA, working at the Johnson Space Center each summer where she works to quantify, identify, and ultimately, mitigate issues related to human behavioral health and performance for long duration missions. Katharine holds a B.S. degree in Journalism from Ohio University, a M.F.A. degree in Creative Writing, and is currently pursuing a Ph.D. in Computing Technology in Education.
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Getting Stakeholders Aware and on Board through Effective Marketing of Your eLearning Initiatives

Friday, March 23, 2012 08:30 AM - 9:30 AM

Many training teams can provide services that improve workplace effectiveness and process improvement within their organizations. But stakeholders are often unaware of the services training team’s offer beyond developing and delivering training, so training is rarely called upon to help. Without effective marketing of training programs, learners tend to view training as being “dumped” on them and can become resentful, and/or are unaware of the existing training that will benefit them in their jobs.

The first session segment focuses on the necessity of marketing the training team and its products and services. Participants will see various innovative marketing solutions that you can take home to showcase your own team. The second segment focuses on how to market the training team’s deliverables to learners. You’ll see ADDIE process maps that highlight where you should conduct the marketing element, thus ensuring marketing is a component of training development. Participants will walk away from this session with tools (fresh, unique, and useable ideas) that can easily be implemented within a week of returning to work. Learning techniques for properly marketing their team’s skills and ability ensures that the team becomes an integral and necessary part of the organization.

In this session, you will learn:

  • The importance of marketing your team as well as your deliverables
  • How to place a marketing strategy in the training development process
  • The key stakeholders to market your team and product
  • Innovative marketing solutions to take home

Audience: Novice-to-intermediate participants should have a basic knowledge of training development.

Brian Via
Sr. Clinical Training Developer
Takeda Pharmaceuticals North America, Inc.
Brian Via has 11 years’ of training experience in various industries, which includes pharmaceutical research and manufacturing, health care, and telecommunications. Brian's areas of expertise are training development of eLearning, performance improvement through on-the-job-learning, process mapping, and distance learning. He holds a B.A. degree in Liberal Arts from Purdue University with majors in Professional Writing and English Literature.
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Tech-integrated Learning Environments: Promoting Student-centered Learning

Friday, March 23, 2012 09:45 AM - 10:45 AM

PLNU is a private non-profit university with a traditional approach to teaching and learning. On this faculty-governed campus there was resistance and skepticism regarding online or hybrid courses – faculty felt classes in these types of formats would necessarily lack rigor and quality.

Participants in this case-study session will learn how PLNU implemented a faculty-development program called Technology Integrated Learning Environments (TILE) to help faculty understand what it means to bring instruction into an “online” environment. They offered a six-week faculty development program in a hybrid format to help faculty transition from lecture-based strategies to technology-rich and student-centered pedagogies that make use of online learning environments while maintaining a strong sense of community. This unique faculty-development opportunity focused on using technology to support learning outcomes and provided a high level of engagement for students. You will learn about delivery mechanisms, development timelines, deliverables, and lessons learned.

In this session, you will learn:

  • The key elements of the TILE program that contributed to its success
  • How to design a similar faculty development program as relevant to your university
  • The steps for implementing a program like TILE at your own university.

Audience: Novice participants should be familiar with a “university culture” and understand the unique problems that come with helping faculty develop themselves as teachers.

Katie Jacobson
Manager of Instructional Technology
Point Loma Nazarene University (PLNU)
Katie Jacobson has worked in a variety of industries including defense, healthcare, retail, and higher education. She currently leads a team that designs and delivers faculty development training. Topics range from helping faculty implement simple technology solutions to comprehensive instructional design strategies for hybrid/online course formats. Programs include Technology Integrated Learning Environments and the Student Technology Assistance Resource which staffs technology-savvy students to assist faculty with technology. Katie holds a B.A. in Psychology from Humboldt State University, a Teaching Credential from PLNU, and a M.A. degree in Education.
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How to Design Scenario-based Assessments

Friday, March 23, 2012 09:45 AM - 10:45 AM

Scenario-based assessments can be an effective form of evaluation since they represent job-related application of knowledge and skills that can span time, space, people, tools, and various job features. When carefully designed, they can also provide instructors, instructional designers, and other stakeholders with valid units of performance analysis.

This case-study session will show suggested methods and demonstrate the application of the techniques of a Web-based training program developed for the Florida Department of Transportation that utilizes micro-scenarios, interactive simulations of roadways, task-centered quizzes, and 3-D characters as virtual mentors to guide the learners.

In this session, you will learn:

  • How to create assessment scenarios, beginning with a task analysis
  • How to identify the performance claims to be made based on target knowledge and skills
  • How to create the story and characters
  • How to identify the sequence of events that provides sufficient guidance to users while increasing validity
  • How to use basic tools to manage the process

Audience: Novice-to-intermediate participants.

Iskandaria Masduki
Instructional Design Coordinator
Florida State University
Iskandaria Masduki is a Research Associate and Instructional Design Coordinator at the Center for Information Management and Educational Services, Florida State University. She’s the lead instructional designer on learning projects involving Florida state agencies and has taught Flash animation, interactive media, and instructional design. Her diverse work experience includes Web design, scriptwriting, broadcast journalism, and marketing communications. Iskandaria is a doctoral candidate in Instructional Systems at FSU and is a big fan of “Angry Birds” and zombies.
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Step into the Portal – Online Resource for Onboarding and Supporting Staff

Friday, March 23, 2012 09:45 AM - 10:45 AM

Orientation and onboarding requirements can vary greatly, depending on your business. A hospital must provide caregivers with very specific education before they can care for patients. Orientation is a long process that can require weeks or months before the caregiver is fully comfortable in his or her role.

Participants in this case-study session will learn how dedicated online resources were set up to assist new clinical hires and existing staff in referencing the information needed for patient care and education. You’ll learn how the hospital set up a Nursing Portal SharePoint-site as a performance support and eLearning tool, as well as a comprehensive information and resource repository allowing the staff to learn and professionally develop at their own pace. Time spent in lecture was reduced, allowing more time to focus on the essentials.

In this session, you will learn:

  • Why utilizing in-house resources provides a better, safer healthcare environment
  • How to structure online resources so your new hires and staff can optimize them
  • How utilizing an online environment in addition to live sessions provides a richer, more comprehensive orientation
  • How you can use a portal as a tool for supporting orientation as well as a resource for experienced staff

Audience: Novice participants should have a basic knowledge of instructional design; a healthcare focus is helpful but not required.

Andrea Platt
Education Consultant
St. Vincent Indianapolis Hospital
Lorraine Hughes
Instructional Design Consultant
St. Vincent Indianapolis Hospital
Lorraine Hughes is an innovative RN Instructional Designer with 21-years experience in education and 13 years experience in eLearning. She is the resident resource expert in the use of SharePoint for Web page development. Lorraine is the lead and administrator of St.Vincent’s Nursing Portal, a one-stop-shop for resources needed by bedside nurses to aid them in delivering safe care. As a designer and developer of eLearning programs, she strives to engage the learner by producing interactive and entertaining training on a shoestring budget! Lorraine holds a B.S. degree in Health Science Education.
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Mapping Your Course – Creating Strategic Training Plans

Friday, March 23, 2012 09:45 AM - 10:45 AM

The ability to think and act strategically is valued by mid- and senior-level leadership in organizations. The ability to create a strategic training plan can help raise awareness of the value to the organization and help you position your organization for success in obtaining necessary resources to achieve its goals. Creating strategic training plans takes time, but with a ready template and a moderate amount of business knowledge, most managers and non-managers can develop strategic training plans. Strategic planning is typically not a course taught as part of an instructional design degree, leaving training professionals without the skills needed to effectively communicate from a business perspective.

This session will provide participants an overview of the knowledge and skills needed to create a strategic training plan. Such plans will help the training organization increase its value by aligning the mission, objectives, and goals of the training organization to those of the overall organization.

In this session, you will learn:

  • The purpose of strategic training plans
  • How to align organizational goals with departmental goals
  • The benefits of creating a strategic training plan
  • How to develop a simple and moderately complex strategic training plan
  • Who you need to involve in the development of a strategic training plan

Audience: Novice-to-intermediate participants should come to this session with examples of their organization’s mission statements, values statements, and organizational goals. Only share non-proprietary information during the session.

Phillip Weiss
Training and Development Manager
Lawrence Berkeley National Laboratory
Phillip Weiss is the Training and Development Manager at the Lawrence Berkeley National Laboratory. Over his 25 years in the training field, he has worked in non-profit, high-tech, consulting, military, and government industries designing and implementing interpersonal and technology training programs. Phillip holds a doctorate of business administration from Walden University, where he completed research on knowledge transfer preferences of expert employees nearing retirement. He has earned the Unites States Meritorious Service Medal, the Blue Pumpkin Software President's Club Award, and the Boy Scouts of America Commissioner-Service-of-the-Year Award.
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Applying Transmedia Storytelling Techniques for eLearning and Training

Friday, March 23, 2012 09:45 AM - 10:45 AM

A growing number of courses, devices, applications, tasks, and responsibilities compete for learners' limited attention. ELearning and training programs don’t need to compete – they can leverage multiple media to reach learners anywhere, anytime. Transmedia is a cutting-edge approach that can help with remediation and knowledge reinforcement.

Participants in this session will learn the origin of transmedia, and discuss the theory behind the use of multiple media to increase learner retention and cognitive flexibility. You’ll get a description of the transmedia principles that are most efficient for eLearning, and you’ll see examples of uses of transmedia for government training, strategic communication, community outreach, and corporate training. Each example will focus on in-depth analyses of how eLearning and training programs can directly apply concepts and practices that are relevant across media, devices, and platforms. The session’s focus will be on providing you with tips and methods you can try in your training programs.

In this session, you will learn:

  • The definition and origin of transmedia
  • The theory behind why our brains are hard-wired for transmedia storytelling, and why it will work for your training
  • A practical method and framework for designing transmedia storytelling for eLearning and training
  • Examples of transmedia approaches for strategic communication, eLearning, and community outreach
  • How to create story worlds
  • How to take advantage of social media

Audience: Novice participants interested in the use of various media to engage learners in a cohesive training experience.

Aaron Silvers
After years of classroom teaching, Aaron Silvers taught himself to create interactive learning experiences with Macromedia (now Adobe) Flash for clients including the National Football League, and ultimately working with Advanced Distributed Learning (ADL) and contributing to the Sharable Content Object Reference Model (SCORM). As the lead content developer, Aaron prototyped content examples used around the world and across the eLearning industry. An early adopter of emerging technologies, Aaron enjoys the variety of challenges in connecting people to knowledge and to each other. Aaron consults on how technologies enable and accelerate formal, experiential, and social learning.
Elaine Raybourn
Research Scientist
Advanced Distributed Learning Initiative
Elaine Raybourn holds a Ph.D. in Intercultural Communication with an emphasis on Human/Computer Interaction. Elaine’s greatest passion involves designing personalized learning, experiential and collaborative virtual worlds, social-process simulations, and serious games that hone creativity, intercultural communication competence, and adaptive thinking. She led the development of two serious-game titles for the U.S. Government that addressed adaptive thinking, and has worked on transmedia efforts for training and education. Elaine was an ERCIM (European Consortium for Research in Informatics and Mathematics) Fellow and has worked at research laboratories in the U.S., U.K., Germany, and France.
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No Budget, Low Tech, High Impact ARGs

Friday, March 23, 2012 09:45 AM - 10:45 AM

How can you create an Alternate Reality Game (ARG) that generates enthusiasm and engagement on a very small budget, using technologies readily available to anyone? In this session, you will see an ARG called Operation Ethics Infiltration used at the 18th National Government Ethics Conference. The main purpose of the game was to encourage engaged conference behavior by rewarding conference attendees for participating in sessions, asking questions, immediately applying knowledge learned, and networking with fellow attendees. You’ll learn about the game's framework, a zero-budget marketing plan, and a simple model that any organization can use to enhance conferences and similar events.

Participants in this case-study session will get a transferrable model for an ARG that you can use in your organizations to create high-impact engagement and enthusiasm using readily available technologies on a tiny budget (Google SMS, conference calls, cell phone video, basic HTML, etc.). You will walk through the game design process, game play considerations, technological options, marketing, how to manage audience limitations, and the lessons learned.

In this session, you will learn:

  • That ARGs are an effective way to create high-impact engagement and enthusiasm
  • That cost need not be prohibitive to running an effective ARG
  • That you already have access to the tools and technologies to create a successful ARG
  • How to market and manage an ARG for a large or small audience
  • What you need to consider when designing an ARG

Audience: This session is for all potential game designers, regardless of skill level or familiarity with the subject matter.

Patrick Shepherd
Learning Technologies Education Specialist
U.S. Office of Government Ethics
Patrick Shepherd joined the U.S. Office of Government Ethics (OGE) in December of 2004 where he is responsible for continuing education and electronic outreach. Prior to joining the Education Division, Patrick served as a Desk Officer in OGE's Program Services Division where he provided ethics liaison services to a portfolio of executive agencies. Patrick holds a B.A. degree in philosophy, magna cum laude, from Mary Washington College.
Ryan Segrist
Education Specialist
U.S. Office of Government Ethics
Ryan Segrist is an experienced instructor on financial disclosure, conflicts of interest, and educating ethics officials. He holds a B.S. from Bethany College, and a M.A. from the University of Tennessee, majoring in philosophy. He also was a decorated enlisted member of the U.S. Marine Corps Reserve Infantry.
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Help, Our Funding Is Cut: Developing During Hard Times!

Friday, March 23, 2012 09:45 AM - 10:45 AM

ELearning professionals must come up with creative ways to reduce costs during lean times. Repurposing and reusing learning assets can be an effective approach to cost savings.
During this case-study session you will explore the ways that AKCEL (Akron Center for eLearning) at The University of Akron has reused existing learning objects in order to maintain quality and lower development costs during recent funding reductions. You will learn how they repurpose eLearning assets for reusablity, and how this has reduced the cost of developing an eLearning product, without sacrificing quality. You will see how a video repository that the organization developed for easy access and delivery of video learning objects reduced costs.

In this session, you will learn:

  • The rationale for developing eLearning assets at a granular level
  • How AKCEL learned to repurpose learning objects out of necessity
  • How a programmer can render learning assets to form a learning object
  • About the projects that AKCEL has repurposed: how, why, and what

Audience: Intermediate eLearning developers and eLearning managers.

LeAnn Krosnick
Manager of Instructional Design and Development
AKCEL, The University of Akron
LeAnn Krosnick currently serves as the manager of instructional design and development for AKCEL at The University of Akron where she oversees the development of online teacher professional development courses. She has served in this capacity for over seven years. Prior to this, she was an adult education coordinator, responsible for the development and instruction of technology training for a large teaching hospital. LeAnn holds a bachelor’s degree in technical education from The University of Akron and a master’s degree in educational technology from The George Washington University. In addition, she has attained continuing education graduate certificates in e-Learning and New Media.
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The Future of Learning Data

Friday, March 23, 2012 09:45 AM - 10:45 AM

The move to mobile, immersive, social, and intelligent eLearning on the Web requires a new approach to learning data. Failure to find a way to easily and securely exchange data among new eLearning products and installed systems could become a serious barrier to the adoption of innovative eLearning products and business models. There is no adequate system today for exchanging data of this nature among disparate learning systems. There are attempts to patch several current content-portability frameworks to do the job. The LETSI Foundation has made a fresh start – a modern approach to learner data in a fully distributed world – an open ecosystem for learning. In cooperation with leading eLearning standards organization, LETSI has pioneered some new thinking and some exploratory projects.

In this session, participants will learn the limitations of today’s data and metadata frameworks, along with the new data requirements of immersive, mobile, social, and intelligent eLearning courses. You’ll learn the current approaches that SCORM, AICC’s CMI-5, and the IEEE eLearning standards are taking. You’ll also be able to ask questions about your own data integration situation.

In this session, you will learn:

  • About a future world with a million apps for teachers and learners
  • The limitations of today's data and metadata frameworks
  • The new data requirements of immersive, mobile, social, and intelligent eLearning courses
  • The current approaches being taken by SCORM, the AICC's CMI-5, and the IEEE eLearning standards
  • Audience: This session is appropriate for all participants and deals with the issues of systems interoperability in a non-technical way.

    Avron Barr
    Avron Barr, director of The LETSI Foundation (learning education training systems interoperability), has done research on intelligent tutoring systems, written a three-volume book about artificial intelligence, founded a Silicon Valley startup, and advised dozens of companies and startups about introducing products and services based on new software technologies. In recent years, he’s worked with DARPA on serious games, with the DoD’s Advanced Distributed Learning Initiative on SCORM, and helped start LETSI’s work on systems interoperability to support an era of rapid evolution in educational technology.
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    How to Design Simulation in Clinical Training

    Friday, March 23, 2012 09:45 AM - 10:45 AM

    There are numerous challenges when trying to provide top-quality education to learners in a time of organizational restructuring. The session offers a case study detailing the challenges and successes of building a simulation environment for laboratory technology students performing the clinical portion of their training within an organization.

    This case-study session will provide the do's and don'ts of setting up a simulation environment, and will detail challenges specific to clinical training scenarios. Participants will see details of the process and will get the lessons learned. You’ll learn about both the hardware portion (the developing of the space and purchase of equipment) of the project development and the software portion (gaining buy-in from the existing staff, hiring more staff, and developing instructional materials under the new structure).

    In this session, you will learn:

    • The nuts and bolts of building a training laboratory from scratch
    • Things to consider when transitioning a learning program from one model to another
    • The challenges involved in engaging staff and developing instructional materials that fit the new model

    Audience: Intermediate participants should have knowledge of blended learning situations and the tools utilized for these scenarios.

    Keith Steinbach
    Clinical Educator
    Alberta Health Services (AHS)
    Keith Steinbach has been designing eLearning modules for the last 10 years, and is responsible for administering his organization’s learning management system. Keith holds a master’s degree in instructional and performance technology from Boise State and is on the editorial board of labtestsonline.org.
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    Managing for Scale: Scaling-up Blended Learning Programs Internationally

    Friday, March 23, 2012 09:45 AM - 10:45 AM

    As a result of developing good management systems for scale, MSH, with funding from the United States Agency for International Development, has successfully scaled-up virtual program offerings supporting 3,700 health professionals using six languages from more than 70 low-resource countries around the world. These offerings build participants' management and leadership capacity to achieve organizational results.     

    Participants in this case-study session will learn how MSH set up a management system that successfully assured high-quality facilitation, Web development, content adaption, and management training for new managers and support staff in order to offer up to 12 programs (often concurrently) per year in multiple languages. You will learn how they updated manuals; created a team of support managers and staff; developed a systematized approach to content management, course adaption, and translation; captured program improvements; and created a database to track and prioritize lessons learned, suggested improvements, and upgrades for future offerings.

    In this session, you will learn:

    • The elements of a successful virtual program-management system enabling scale-up of MSH’s virtual program suite
    • How MSH managed translations and the adapting of program content to the local context
    • How MSH trained and supported multiple project management teams during concurrent course offerings
    • The lessons learned from this experience

    Audience: Novice to intermediate participants knowledgeable about eLearning project management. Other organizations facing similar management or scale-up challenges in eLearning will find this session interesting.

    Karen Chio
    Senior Program Officer
    Management Sciences for Health
    Karen Chio has 11 years of international and public health experience, which includes nine years working on international distance learning for health and two years of service with the U.S. Peace Corps in Madagascar. Karen holds a M.P.H. degree with a concentration in International Health from Boston University School of Public Health and two B.A. degrees (summa cum laude) in Spanish and French from the University of Connecticut. Karen has worked virtually in 68 countries and face-to-face in Guinea, Senegal, Haiti, Jordan, Rwanda, Tanzania, Madagascar, Ethiopia, and Nicaragua.
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    Morphing Your Mother's Help Cards into Mobile Performance Support Tools

    Friday, March 23, 2012 09:45 AM - 10:45 AM

    Traditionally, over the decades, Help cards, Quick Reference cards, or Job Aids were used to assist in learning new tasks, or as refreshers for infrequently performed tasks. The mobile platform is perfect for these performance support tools, but the question is … how do you convert them to mobile and ensure their legibility and functionality?

    Participants in this session will learn answers to a number of issues: How to format Help-card and other information for mobile devices so that information is legible and usable. Specifically, how do you handle the fact that most of these documents are in a tabular format that may not work well on a small device?  How do you edit content to reduce the amount of text needed to convey the message. How do you make mobile performance support tools interactive without much (or any) programming.

    In this session, you will learn:

    • How to format Help-card and other information appropriately for the mobile platform
    • How to edit content effectively to reduce the amount of text needed
    • How to make mobile performance support tools interactive
    • How to add technological bells and whistles to increase usability

    Audience: Novice participants should have a basic knowledge of HTML and Microsoft Word.

    Nad Rosenberg
    TechWRITE, Inc.
    Before starting TechWRITE, Inc. in 1985, Nad Rosenberg managed documentation and training departments for several large corporations. She is a graduate of Carnegie Mellon University, an Associate Fellow at the Society for Technical Communication, on the Board of Directors of the Plain Language Association InterNational, and a Past President of the Philadelphia Metro Chapter of the Society for Technical Communication.
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    SME-driven Learning Content Development

    Friday, March 23, 2012 09:45 AM - 10:45 AM

    The role of the instructional designer is changing. Instead of developing learning materials, learning specialists are guiding, coaching, and supporting teams of subject-matter experts through the instructional design process. Instead of working on one or two projects, the typical learning specialist is now able to manage several project teams. High levels of employee and SME comfort with cutting-edge computer and network technologies – such as mobile technology, cloud computing, geo-coded data like Google Earth, personalized websites such as Facebook and Linked-In, semantic-aware applications, smart objects, and Web 2.0 technologies — also affect the way we can develop and implement learning solutions.

    In this session, participants will learn how to use these technologies, as well as the rapidly growing number of user-friendly authoring tools, to enable subject-matter experts to develop and deliver quality, effective learning solutions. You’ll also learn how the use of Web conferencing tools and information-mapping environments enable project teams to work well across geographical and time boundaries.

    In this session, you will learn:

    • The effect of today’s changing workforce on instructional design
    • How the evolution of traditional instructional design practices evolved into SME-driven authoring
    • The inter-dependence between instructional design and instructional technology
    • The core competencies required for the development of quality, effective blended learning offerings

    Audience: Intermediate-to-advanced participants with at least one year or more experience in developing learning materials.

    Meta Rousseau
    Learning Process and Standards Manager
    Baker Hughes
    Meta Rousseau has more than 15-years’ experience in corporate training and higher education combined. She has taught graduate classes in Curriculum & Instruction and Instructional Technology at various universities, and presented at conferences on Instructional Design and Structured Mentoring. Meta published a small book on Structured Mentoring in early 2008, titled Structured Mentoring for Sure Success.
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    The ANSWER to Rapid Analysis: A Successful Implementation

    Friday, March 23, 2012 09:45 AM - 10:45 AM

    The rapid pace of business often makes the traditional needs assessment impractical. Companies sometimes are unwilling, or unable, to spend excessive amounts of hours and resources on comprehensive needs studies as part of their change-management initiatives. Additionally, the size and scope of many training projects doesn’t necessitate the need for a traditional, drawn out needs analysis. Unfortunately, this dilemma has left the corporate learning landscape littered with ineffective, directionless training programs.

    Session participants will learn about the ANSWER Analysis, a model for a needs assessment that can keep pace with both business demand and rapid development technologies by avoiding the time and cost hassles associated with traditional needs assessments. You’ll learn how, using ANSWER, learning professionals will be able to expeditiously analyze complex employee and business development situations and create targeted solutions.

    In this session, you will learn:

    • How to facilitate a rapid analysis of organizational needs
    • How to customize an analysis methodology to suit your work context
    • How to produce a summary report of the analysis
    • How to introduce an analysis methodology to your organization (one that can easily go viral)
    • How to leverage a mobile tool to accomplish a needs analysis and produce a blueprint for moving forward

    Audience: Intermediate participants should be familiar with the ADDIE model for instructional design and understand the basic concepts of traditional needs analysis, including job/task analysis and performance analysis.

    Jo Anna Hatcher
    Sales Force Effectiveness Manager
    Rain for Rent
    Jo Anna Hatcher is the sales force effectiveness manager at Rain for Rent and she also volunteers time as an instructional designer for the American Foundation for the Blind. She has 11 years of experience in workplace learning and performance and is passionate about introducing innovative structures and strategy to the learning design and development process. She has experience executing international learning programs and has successfully implemented employee performance-improvement programs in several different industries. Additionally, Jo Anna is an experienced course facilitator. Jo Anna holds an MS degree in applied technology and performance improvement and is a certified professional in learning and performance.
    Barbara Matthews
    Director of Learning Solutions
    Allen Communication Learning Services Inc.
    Barbara Matthews has always been passionate about learning. Originally an elementary school teacher, Barbara has spent the last 15 years in the field of learning and development. While at Allen Communication Learning Services, she has had the opportunity to consult on learning solutions with many of the world’s best L&D organizations. Barbara has held such roles as Senior Design Consultant, Director of Project Management, and Director of Learning Solutions. Barbara holds a B.S. degree in Elementary Education and a M.S. degree in Instructional Technology.
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