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Learning Solutions Conference & Expo 2012 Block 6
601 Your First Mobile Device Project: What You Need to Know
602 Choose Your Own Adventure: Designing Self Study for the Busy Professional
603 Improved Customer Service and Sales with eLearning – For FREE!
604 Operating a Global L&D Organization
605 Back to Basics: Using Social Media in a Blended Delivery Program
606 How to Move from Instructional Developer to Content Curator
607 Using SharePoint as a Multifaceted Training Tool
608 The Do's and Don'ts of Implementing a LMS and Interactive Learning Program
609 The Advantages of MOOCs for an International Learning Audience
610 Trading Keystrokes for Context: A Layered Model for Strategic Systems Training
611 Mobile Content Authoring in a Post-Flash World
612 Building a Virtual eLearning Development Team
613 Creating and Delivering Presentations for eLearning Professionals

Your First Mobile Device Project: What You Need to Know

Thursday, March 22, 2012 01:00 PM - 2:00 PM

The project development and implementation process of a new delivery platform is always rife with the unexpected. Even with careful consideration, it is still a quest to think of absolutely everything that may not work as planned. The first internal mobile device solution JetBlue University implemented was an Interactive Map of their new Support Center. But just because you build training for mobile devices doesn't mean that people will use it.

Participants in this case-study session will get lessons-learned and best practices that you can apply to many mobile projects. You’ll see the interactive map application, learn who used it, how, and when, and learn the human-factors issues encountered and the challenges specific to this interactive map like economy of content and graphical information. Fitting an interactive map into a small cellphone screen has unique challenges because, although they are able to scroll, zoom, and pan, it is challenging to determine how users will orientate themselves in the space and then identify their destination relative to their location. You’ll learn how we decided what to include and what to omit.

In this session, you will learn:

  • How to identify a good project to test on the mobile devices
  • The importance of keeping the project simple and focused
  • Best practices for QA and testing for multiple mobile browsers
  • Ways of promoting and marketing the use of the reference tool
  • What we wish we knew before we started

Audience: Novice participants with an interest in mLearning and mobile devices as a learning platform.

Stephanie Gabriels
Senior Instructional Solutions Developer
JetBlue University
Stephanie Gabriels, a senior instructional solutions developer with JetBlue University, is passionate about using educational technology effectively. Her role as an internal training consultant and developer at JetBlue leverages her innovative problem-solving expertise in meeting training goals with limited resources. Over the course of her 12-year career in educational media design and development, she has remained on the leading edge of delivery and authoring technologies and tools. While at Jetblue she has developed a range of eLearning solutions, including award-winning mobile performance support, software simulations, and rapid development projects.
Shannon Hobbs
Instructional Solutions Developer
JetBlue Airways
Shannon Hobbs is an award-winning eLearning consultant, designer, and developer with over eight years’ experience in the corporate training industry, both in the U.S. and in Australia. Shannon combines her expertise in learning with her expertise in design to consistently create engaging and innovative learning solutions.
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Choose Your Own Adventure: Designing Self Study for the Busy Professional

Thursday, March 22, 2012 01:00 PM - 2:00 PM

How do you train busy learners whose performance evaluation is not incumbent upon taking the training? The training must be fast, relevant, effective, and explicitly designed and delivered to generate income for the learner.

This case study session will allow for easy application to multiple situations in which you must design and deliver self-study training. Participants will learn how to analyze and specifically state the WIIFM (what’s in it for me?), which for sales professionals, is income-generation directly related to taking this training. Additionally, the issue of designing training that people will actually use is a key, and you’ll learn the tactical steps to take to obtain management buy-in to ensure that will happen. In a distraction-filled work environment, it’s easy to let training slip, and you’ll walk through the process for creating memorable training.

In this session, you will learn:

  • How to define the learner audience and the WIIFM principle
  • How to design training to meet the needs of participants who have a range of experience
  • How to engage the learner as an active, decision-making participant
  • How to assess the blended learning style that will teach the skills best
  • How to test training for usability and effective design

Audience: Participants should be familiar with self-study training, have some familiarity with basic instructional design principles, and want to learn about scenario building and creating interactive online training.

Christina Wakefield
AVP Curriculum Development & Advanced Sales Training
Colonial Life & Accident Co.
Christina Wakefield leads the company’s new strategic sales growth initiative that is responsible for advancing curriculum development and delivery programs. She has previously worked at Unum US in a variety of leadership positions, most recently as Vice President of Strategic Sales Initiatives. Throughout her career with Unum Group she worked in Sales, Marketing, Project Management, and Planning positions. She has also held leadership roles as a member of LIMRA’s Group Insurance Marketing Committee. She is the co-Chair for a United Way Campaign and an active Board member for nonprofit organizations.
Susie Baker
Instructional Designer
Susie Baker holds an MS degree in Marketing and Management from the University of Virginia and a BA degree in Journalism and Mass Communication from the University of North Carolina at Chapel Hill. Beginning in 2010, she served Colonial Life as a project manager and sales-training development consultant when she introduced Colonial Life’s new management-development program as part of its implementation to experienced sales managers in Chicago, Atlanta, and Pittsburgh, and to the company’s employees in Columbia, SC.
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Improved Customer Service and Sales with eLearning – For FREE!

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Question: How do you improve Customer Service and increase sales when you have 60,000 products, a distributed and seasonal sales team of over 3,500 associates, and very little budget or time to execute an ever-changing list of learning outcomes and priorities? Answer: By empowering the SMEs with the FREE tools, paid services, and supplemental support that lets them create the material for you because they desire to get their information to your employees in order to fund distribution, tracking, and reporting (LMS) costs. So sales associates get unprecedented amounts of product training and information in an easily accessed, digested, and maintained fashion … when and where it is most convenient for them.

This case-study session will describe the opportunity West Marine and its vendors faced. You will learn the solutions and processes they established in order to address those opportunities, and the lessons learned – what worked better than expected and what didn't work.

In this session, you will learn:

  • Ways to remove the barriers that may be preventing you from pursuing your eLearning opportunities
  • How to leverage partners and other stakeholders to make your eLearning come together
  • How to reduce the initial and ongoing costs of your eLearning
  • How to improve sales and margins for retailers and/or franchises through eLearning
  • How “Guerrilla eLearning” changes behaviors on the fly by not overcomplicating eLearning strategies or projects

Audience: Those who see a training opportunity in their organization and want to learn how they can distribute the load, costs, and complexities that they may be facing.

Richard Mundell
President/CEO/Udutu Guru
Udutu – USA
A graduate of the National Coaching Institute, Richard Mundell’s start in professional coaching (sailing) enabled an easy transition to business management where his analysis and coaching skills proved extremely valuable. Leadership positions in IT, sales, and product category management included key industries such as Natural Gas, Telecom, and International Retail. Richard was attracted to the eLearning sector after his own experiences in helping to open a large retailer’s first international venture. He has been with Udutu since January 2009.
Erick Levy
Store Training Manager
West Marine Inc.
Erick Levy is responsible for the overall curriculum and specific training needs for the entire West Marine organization, a highly seasonal business that necessitates accelerated training every spring including operational training to ensure proper service of customers’ needs and that stores run efficiently. Erick's background includes over 20 years in senior retail management roles where he excelled in sales and operational training. A gifted leader, Erick has played a primary role in bringing West Marine to the forefront of retail's eLearning possibilities.
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Operating a Global L&D Organization

Thursday, March 22, 2012 01:00 PM - 2:00 PM

New demographics, global economic shifts, and emerging technologies have created a “borderless workplace” – an environment in which age, geography, gender, and organizational boundaries are vanishing. A global recession and a talent shortage have many organizations recognizing that competitive advantage relies on building strong learning cultures. L&D organizations are asking what’s required structurally to advance organizational learning, deep specialization, and talent mobility. Questions like, if you want to build a culture of learning, what learning models and technologies are most supportive of that outcome. How do you organize the learning function – do you centralize or decentralize your learning organization?

Participants in this session will see examples of high impact organizations, including Deloitte, IBM, Thomson Reuters Knowledge, and Vestas Wind, that are driving significant business improvements with innovative approaches to employee learning. You will also hear about new, research-based insights into how organizations can succeed by transcending geographies and generations with learning approaches that drive improved business results.

In this session, you will learn:

  • Best practices for getting globally dispersed learning professionals to work together
  • How to work with globally dispersed audiences most effectively, and how to address their needs
  • How continuous informal learning will drive further adoption of internal and social networking across the enterprise
  • How learning will play a critical role as companies increasingly need to reinvent themselves by restructuring and re-engaging
  • About the drive to adopt new technologies that enable mobile learning to deliver just-in-time training on the job anywhere

Audience: Intermediate participants should have a basic understanding of the learning function.

Janet Clarey
VP, Academy & Research
The eLearning Guild
Janet Clarey is the vice president of The eLearning Guild Academy and Research. Her background is in corporate learning and development where she worked on various learning technology platform implementations, technical training, curriculum development, and instructional design. Before joining The eLearning Guild, she spent several years as a senior analyst first at Brandon Hall Research and then at Bersin & Associates. As VP of The eLearning Guild Academy, Janet strives to help fellow learning professionals make sense of the changing learning environment. In her current role, she is responsible for development of Guild Academy to provide a comprehensive curriculum of courses and certificate programs for training and learning technology professionals around the world.
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Back to Basics: Using Social Media in a Blended Delivery Program

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Building a community of practice after a learning event is critical to the learning transfer and development of skills. Many learners are not familiar with personal learning networks, or PLNs, and consequently miss out on opportunities to further develop critical business and management skills such as coaching. Social media is a platform for the delivery of learning and developing of these communities of practice, but many instructional designers do not know how to engage the learner and encourage the development of the PLNs.

Participants in this case-study session will learn the needs analysis, design, development, and implementation of the coaching-development program, and you’ll review the key learnings from the program. This program addressed the need to incorporate activities into the design of the program to build a community of practice with remotely based coaches using social media. 

In this session, you will learn:

  • The considerations when incorporating a social media platform into a program
  • The activities that engage and encourage participants to use social media platforms
  • The benefits of using social media
  • The details of a blended learning case study where social media was a component

Audience: Novice participants.

Stephanie Daul
Learning Consultant
Stephanie Daul, an independent learning consultant, researches new learning and knowledge technologies and techniques. She also designs performance-improvement solutions for traditional classroom instruction, eLearning, and virtual sessions. As a consultant, Stephanie creates virtual synchronous and asynchronous learning experiences from analysis through implementation. She has designed and implemented over a dozen gamified learning experiences and educates others on learning techniques that use new technologies, including mobile, QR codes, and xAPI. Stephanie is also the author of ASTD’s Game Design for Learning.
Megan Marcello
Learning Development Consultant
W.W. Grainger
Megan Marcello has worked in the Learning and Development field in the role of operations, program management, and learning consulting. Her broad experiences have enabled her to successfully develop business relationships with eCommerce, Direct Marketing, and Customer Service organizations. In her current role, she is responsible for the training of employees on the new customer-facing Website. Megan holds a B.S. degree in Psychology from Illinois State University.
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How to Move from Instructional Developer to Content Curator

Thursday, March 22, 2012 01:00 PM - 2:00 PM

The expression “content curation” is gaining in popularity among learning professionals who have very little knowledge or background about what this means or how it will impact their job. As the Web builds more context around content, and services move to cloud-based environments, the role of the instructional designer will begin to require strategies for curating content in an increasingly accessible pool of content.

Session participants will learn about the knowledge gap that exists within the eLearning profession around content curation and how the available technology will change our roles and responsibilities. You’ll get foundational knowledge on how Web technology is evolving to provide context around content. Through live demonstrations of “curation” technology, you’ll not only learn the definition of what content curation is, but you’ll also learn how to enable curation of content by the Web. You will learn the practical skills instructional designers need on how to “future proof” content so that the Web can understand it.

In this session, you will learn:

  • What content curation means to a learning professional
  • How Web technology is evolving to enable content curation
  • The basic principles of the semantic Web
  • Design techniques that enable content curation

Audience: Intermediate-level participants should have a basic understanding of “tagging” and be somewhat technology-focused in their work.

Reuben Tozman
Reuben Tozman is the founder and CEO of SlideJar, a cloud-based asset management company. Reuben is the co-founder and former CLO of edCetra Training, which is known for its structured approach to instructional design. As an instructional designer, Reuben advanced his career by managing production teams and product development, and he began his first company in 2002. Reuben Tozman published Learning On Demand: How the Evolution of Technology is Shaping the Future of Learning in 2012 and has been an active contributor to industry publications for the last 10 years.
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Using SharePoint as a Multifaceted Training Tool

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Ideally, designers and developers should incorporate learning into everyday work and not just use formal methods with a structured curriculum. As training professionals, we need to provide learners an environment where they feel empowered and can take control of their own learning.

Participants in this case-study session will learn how ERIE Insurance used different blended learning approaches for Leadership, District Sales Management, and Claims programs. Although each approach was different, based on the needs of the audience, they all increased interaction and created positive learning experiences. You’ll also learn how Erie Insurance will utilize this technology to manage documents, records, Web content, and rich media, and to house and archive content.

In this session, you will learn:

  • How ERIE Insurance SharePoint sites have evolved from the first try to the redesign
  • How to design a learning portal in SharePoint
  • How to provide a blended learning approach using SharePoint
  • How to plan for successful materials management using SharePoint

Audience: Novice participants should have basic Instructional Design and SharePoint Skills.

Penny Spacht
Senior Instructional Designer
Erie Insurance Company
Penny Spacht has more than 15 years’ experience in the design, development, and delivery of online and instructor-led classes and curricula. Employed at Erie Insurance Group for more than 26 years, she uses her first-hand knowledge of the insurance industry to develop and teach classes on a variety of topics, including but not limited to Commercial Lines, Personal Lines, Life, and Claims. Penny is a life-long learner who holds eight professional designations including Chartered Property Casualty Underwriter (CPCU), Senior Professional in Human Resources (SPHR), and Certified Insurance Counselor (CIC).
Mary Rogers
Instructional Design Leader
Erie Insurance Group
Mary Rogers is an Instructional Design Leader with more than 20 years experience in all facets of adult learning. Employed at Erie Insurance Group for 15 years, she has been involved in numerous enterprise learning initiatives that target multifaceted learning solutions and varied educational media treatments. Mary holds a Ed.D. degree in Adult Learning from Nova Southeastern University, a M.B.A. degree with a concentration in Training and Development from Webster University, and a B.S. degree in Business Administration from Edinboro University. She is currently pursuing the Chartered Property Casualty Underwriter (CPCU) designation.
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The Do's and Don'ts of Implementing a LMS and Interactive Learning Program

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Currently, many organizations are transitioning training records and tracking mechanisms into a LMS, which can be very time consuming and scary for a training team. Anyone struggling with holding the interests of both the boomers and the younger generations, and creating buy-in with these groups on new programs and new forms of technology, will benefit from this learning experience.

This session will walk participants through how to effectively manage the implementation of a new Learning Management System and an interactive learning program. You’ll get some key pointers, and pitfalls to avoid. You’ll get a project plan outline that will guide you through all the elements of how to implement a LMS from start to finish. You’ll learn how to manage an uncommitted team and gain trust and commitment, how to push the project forward without coming across as “pushy,” and how to incorporate interactive eLearning and cutting edge adult learning tactics to a workforce that is used to instructor-led training or that is not technologically savvy.

In this session, you will learn:

  • Key things to do or avoid in a Learning Management System implementation
  • How to create buy-in for a new program
  • How to effectively communicate change to an apprehensive workforce
  • The benefits of moving to an interactive scenario-based online learning platform
  • How to develop an interactive online program that employees will embrace

Audience: Anyone managing a system transition or incorporating eLearning into their organization, or those dealing with a workforce on the edge of retirement or with the learning transition between boomers and younger employees.

Gwen Parker
Director of Training and Development
Louisiana Dept of State Civil Service
Gwen Parker holds a Master’s degree in Training and Organizational Development from the University of Southern Mississippi. She has held numerous jobs in the training industry, including Manager of Training and Retention for Genesco Retail and Sr. Training Specialist for the United States Strategic Petroleum Reserve. Gwen is a certified Louisiana Quality Award Auditor who has a passion for process improvement in an organization and human performance intervention. She enjoys learning about new trends in the training industry and implementing programs that make a positive and lasting impact on an organization
Amanda Newfield
Training and Development Program Manager
Louisiana Dept. of State Civil Service
Amanda Newfield has over eight years’ experience in eLearning design and employee development. She cannot resist tackling a good problem, and considers the accomplishment of finding a solution the greatest rush ever. She uses these skills to manage eLearning design and development for the Department of State Civil Service. Prior to working with the State Civil Service, Amanda held private industry positions with Amedisys Inc. in Baton Rouge and DM Petroleum Operations in New Orleans, LA. She holds a Bachelor's degree from Loyola University New Orleans and a Master's degree in Management from the University of Phoenix.
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The Advantages of MOOCs for an International Learning Audience

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Training needs to happen across space and time, while using tools that embrace dialogue and discussion to enhance understanding. It also needs to be able to reach out to learners who live in different locations (sometimes across the globe) and at a low cost. A Massive Open Online Course, or MOOC, allows knowledge creation thanks to the expertise already resident in peers … and it gets expert views into the discussions as well. The format of a MOOC is an answer to making expertise already available in an organization transparent, and building upon it to strengthen your learner target group.

Participants in this session will focus on each distinct part of the MOOC development process and will link to variety of useful tools. You’ll also look at MOOC examples to get a more in-depth idea of the MOOC dynamics. Setting up a MOOC takes precise planning, but once you have identified your necessary learning affordances and relevant social media tools, a MOOC course will be up and running in no time.

In this session, you will learn:

  • How to set up a low-cost learning environment
  • How to select learning tools that enhance knowledge creation for your specific learning group
  • How to stay on top of the information flow resulting from a MOOC
  • Strategies to keep learners motivated
  • How to define the different roles of people engaged in a MOOC

Audience: Intermediate participants should have some understanding of social media tools such as Google, Twitter, Wikis, etc.

Inge de Waard
Researcher and Consultant
The Open University
Inge de Waard is a researcher and consultant at the Open University. An international speaker, she has consulted for eLearning start-ups in South Asia, Africa, and Latin America in addition to eLearning projects within the Institute of Tropical Medicine (ITM). Working frequently with partners from developing countries, she is involved in mobile and web-based learning projects in different low-resource regions throughout the world. Involved in eLearning since 1999, Inge has a background in pedagogy and IT and she combines both spheres to ensure optimal technology-enhanced learning for all stakeholders. She is also an active member of several international learning organizations
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Trading Keystrokes for Context: A Layered Model for Strategic Systems Training

Thursday, March 22, 2012 01:00 PM - 2:00 PM

According to systems experts, approximately 50% of systems implementations fail because of users’ resistance to change and inadequate training. A keystroke-based instructional approach to systems training – one that relies overmuch on tools to quickly document system processes – lacks business depth, on-the-job relevance, and sufficient learner engagement. Too often, such implementations result in low rates of system adoption, user frustration, and low productivity. For the business, this means increased operation costs due to reliance on helpdesk and IT staff, and a lack of quantifiable business results.

This session introduces a new model, one developed to support several enterprise systems implementations. This model takes a layered approach that integrates the best of both new and traditional training modalities to create a robust, context-sensitive instructional approach. This comprehensive model specifies a strategic function for WBT, V-ILT, performance support technologies, mobile technologies, assessment tools, social media, simulation, etc. Participants in this session will take away a strategy and a tactical model for integrated user development, one that guides system users from expertise to achievement.

In this session, you will learn:
  • A layered model for improving systems training
  • Applications for mobile technologies in systems training
  • Applications for performance support in systems training
  • Strategies for mixing new and traditional modalities

Audience: Intermediate participants should have a general awareness of systems-training strategies and familiarity with various eLearning modalities.

Michael Noble
Chief Learning Officer
Allen Communication Learning Services
Michael Noble, PhD, became the CLO of Allen Communication Learning Services in 2005. Michael consults with Allen’s major accounts and strategic partners, identifying enterprise-wide targets and objectives, conducting various types of analyses, and recommending new technologies. He has presented at conferences for ISPI, ASTD, and The eLearning Guild. Before joining Allen in 1998, Michael taught at the University of Louisiana. He currently teaches at the University of Utah.
Anna Sargsyan
Director of Instructional Design
Allen Communication Learning Services
Anna Sargsyan has over 15 years’ experience in corporate training. As director of instructional design, Anna manages Allen Communication’s instructional design and development processes, ensuring that they are based on sound adult learning principles and innovative technologies. She is also responsible for developing and expanding the expertise and abilities of her team. Anna’s projects have received several industry awards. Anna holds an MS degree.
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Mobile Content Authoring in a Post-Flash World

Thursday, March 22, 2012 01:00 PM - 2:00 PM

Instructional designers need to understand the role mobile content plays (or will play) in their training and development strategy. If they are already creating mobile content, they need to make sure they are fully leveraging best practices. If they are new to mobile training, they need to understand how best to harness it for their audience’s benefit. All designers have to understand the changing technical landscape and get a strategy in place to ensure their mobile training is accessible in the rapidly approaching post-Flash world.

This session will outline the most common mobile training scenarios, thus providing a framework for participants to understand their own project needs. You’ll learn best practices in mobile content design for each scenario, along with design options and guidelines. You’ll discuss development and delivery options, so you’ll understand the implications of the decisions you make during training development. You’ll explore how to make captivating and meaningful content for all mobile and desktop platforms, review tools and techniques, discuss do’s and don'ts in designing mobile content, and get a framework to guide you through the tool selection and content development process.

In this session, you will learn:

  • The scenarios best suited for mobile training
  • Current industry best practices in mobile training development
  • What the death of Mobile Flash means to mobile training development
  • The current and future technology landscape for mobile training

Audience: Any instructional designer who understands the role of training and development in their organization and who needs to leverage mobile training as part of their training mix.

Chris Van Wingerden
Vice President Learning Solutions
dominKnow Learning Systems
Chris Van Wingerden has been involved with eLearning and mLearning content design and creation projects for more than a decade. A self-confessed mobile addict, Chris' background in learning and instructional design means that he is always looking for ways to ensure any technologies used in training and development serve the critical purposes of learning – for both the organization and its employees. Chris has led instructional design and training projects in many fields – from the resource industry to the financial sector, from government to retail, and most everything in between. Chris holds degrees in Adult Education and English Literature.
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Building a Virtual eLearning Development Team

Thursday, March 22, 2012 01:00 PM - 2:00 PM

A virtual workforce is the future. With large organizations (such as Accenture) creating “hubs” instead of offices, it is not only suggested or encouraged, but expected that people will work remotely. Creating, maintaining, and participating in entire and partial virtual teams are mandatory skills for the eLearning professional. The Accenture Academy is a completely virtual organization within the Learning and Collaboration group of Accenture. Starting with a North American content development team of three in 2008, they now have a full-time international team of 50 … all virtual.

Participants in this case-study session will walk through the steps Accenture Academy has taken to not only scale a successful virtual eLearning development team, but also build a strong community. You will hear about the tools, technologies, and strategies that they have implemented to make this happen.

In this session, you will learn:

  • What the strongest collaborative technologies to support a virtual team are
  • How to successfully manage a virtual team's performance
  • How to build a virtual eLearning development team
  • How to encourage and maintain a virtual eLearning community

Audience: Intermediate-level participants should have a good understanding of collaborative technologies and systems.

Sean Bengry
Senior Principal, Learning Strategy and Design
Sean Bengry is the senior principal of learning strategy and design at Accenture. As a strategist Sean keeps apprised of L&D trends and focuses Accenture Academy, as well as Accenture’s external clients, on their role in the ever-shifting state of learning culture and the intersection of technology. His responsibility is to imagine, design, model, and develop potential learning solutions that can be added to the library of Accenture Academy, as well as guide the direction of the overall delivery and business. Sean’s work has taken him all over the world as he continues to assist other learning professionals in developing corporate learning strategy, and more importantly, changing the overall culture of learning within companies.
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Creating and Delivering Presentations for eLearning Professionals

Thursday, March 22, 2012 01:00 PM - 2:00 PM

In order for someone to be successful in ANY field, they must be able to communicate their message in an effective, conscious, and memorable way. Speakers need one set of skills to create a great message, and then need a completely different set (and a healthy dose of confidence) to effectively deliver that message. Regardless of their role, nearly everyone must present at some point, whether it be to an internal team or an external audience. Developing presentation and speaking skills can help increase sales, buy-in, engagement, culture, and much, much more. The better we, as eLearning professionals, can be as presenters the more effective the rest of our work is.

In this session you’ll explore the ways in which you – as an eLearning professional – can effectively create and deliver your message to your key stakeholders. Whether at a conference, a big meeting, or in a sales call, how you deliver your message can be just as important, and perhaps more memorable, than your actual message.

In this session, you will learn:

  • How to create an effective story
  • How to use design to bring clarity to your message
  • How to effectively show data in your presentation
  • How people's perception of a speaker can impact the message that is received
  • How to effectively use body language as part of your message

Audience: Those wanting to improve their ability to present their ideas clearly and effectively.

Steve Yacovelli
Director, Inclusion & Change
Steve Yacovelli, the director of inclusion and change for SweetRush, focuses on helping clients embrace and adapt to using new and innovative ways to work with their employees. Steve has worked with such great organizations as The Walt Disney Company, IBM, Tupperware Brands, George Washington University, The Bill & Melinda Gates Foundation, and Bellsouth-AT&T. A published author, Steve holds a BS degree in public relations, an MA degree in educational policy and leadership development, and an EdD degree in instructional technology and distance education.
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