Thursday, March 25, 2010 1:00 PM

Kevin Yount and Dan Johnson, Time Warner Cable

E-Learning can be an engaging experience, but how can you be sure the participant has internalized the content? Sure, a valid and reliable e-Learning assessment tied back to the performance objectives may indicate “Level 2” learning has taken place. But has the participant’s behavior changed when it counts … on the job?

This session will demonstrate how to reinforce e-Learning performance objectives, skills, and experiences through an on-the-job, blended learning tool called a Coaching Practice Session. In as little as 15 minutes, the learner can practice skills learned from the e-Learning, one-on-one in a real-world scenario with a coach. This allows the coach to gauge the participant’s skills and provide feedback in a safe environment. Attendees will experience a Coaching Practice Session, learn how to use it through a real-world solution, learn how coaching can be used as a blended learning approach, and take away an example of the Coaching Practice Session tool that they can reuse.

In this session, you will learn:

• What a Coaching Practice Session is
• How to determine when to use a Coaching Practice Session
• How to create a Coaching Practice Session
• How to train coaches to conduct Coaching Practice Sessions
• How to track Coaching Practice Session participation with a LMS

Audience: Novice designers, developers, project managers, managers, directors, VPs, CLOs, and executives looking for a proven technique to integrate a blended learning solution.

Thursday, March 25, 2010 1:00 PM

Rovy Branon, Academic ADL Co-Lab

As technology forms change, so do the opportunities to support organizational performance. For many pundits, this often means “throwing the baby out with the bath water,” as they show us how far we are from state-of-the-art in our organizations. At the Academic Advanced Distributed Learning Co-Lab, we like to view new technologies as bridges rather than chasms. In other words, classroom training, Web-enhanced courses, and online computer delivery still have vital roles to play in our organizational learning strategies. Emergence of mobile computing platforms and social media do not eliminate the need for core training. They do, however, give us the chance to more directly connect learning to employee performance.

Participants in this session will learn about the research at the Academic ADL Co-Lab related to mobile learning, social media, and future trends. This session is for a non-technical audience, and it includes ample time for participant discussion and Q&A.

In this session, you will learn:

• The trends in social and mobile media
• The mobile and social media challenges
• Strategies for overcoming these challenges
• How mobile and social media can bridge more traditional training and performance

Thursday, March 25, 2010 1:00 PM

Lance Dublin, Dublin Consulting

Learning Management Systems (LMSs) and Learning Content Management Systems (LCMSs) have become essential for today’s learning organizations to deploy, manage, and track learning activities. They were initially designed to support formal learning activities such as instructor-led courses and e-Learning courses, both synchronous and a-synchronous. But the learning landscape is changing! Web 2.0 is having a tremendous impact on every aspect of our personal and professional lives. And, increasingly, in organizations, it is impacting how people work and how they learn.

Session participants will learn that many of the same challenges for learning professionals still exist, including alignment with the organization, demonstrating value through return on investment and return on expectations, using analytics, and effectively leveraging technology. You will also learn the challenges and opportunities of Learning 2.0 and social learning, and their impact on LMSs and LCMSs that requires us to rethink their roles in today’s organization. You’ll learn the unique LMS/LCMS functionality required to support and enable Learning 2.0 and social learning.

In this session, you will learn:

• The characteristics of a LMS and a LCMS
• The characteristics of Learning 2.0 and social learning
• The challenges and opportunities of Learning 2.0 and social learning
• The impact of Learning 2.0 and social learning on LMSs and LCMSs
• The unique LMS/LCMS functionality required to support and enable Learning 2.0 and social learning

Audience: Designers, developers, and others who want to use a LMS/LCMS for Learning 2.0 and social learning.

Thursday, March 25, 2010 1:00 PM

Maria Legget, Textron Inc.

Training is often the last piece of a major software implementation, and it is delivered to users all at once in lengthy sessions so users are overwhelmed, not only by the new software and functionality, but also the training. The key to successfully training users during a software implementation is to keep the training momentum up. By implementing a training rollout that provides continuous learning, users will feel more confident with the new system and will embrace future enhancements and changes, knowing that training support will be there.

Participants in this session will learn how to create a long-term training plan and implementation rollout for system training. You’ll learn techniques for marketing and delivering training to users in a variety of different mediums to address different learning styles. You’ll learn analysis methods for user surveys and task analysis to gather customer feedback, and development and delivery techniques such as creating embedded system help and utilizing corporate social networking tools such as SharePoint.

In this session, you will learn:

• The components of a continuous learning training strategyto develop a training plan
• How to analyze and assess learner feedback
• Strategies to keep training relevant and continuous by providing just-in-time learning to users
• Various techniques and tools to deliver training via a variety of mediums

Audience: Intermediate and advanced designers, developers, project managers, and others who understand instructional design principles and theory, and have some knowledge of different development tools and techniques.

Thursday, March 25, 2010 1:00 PM

Marc Rosenberg, Marc Rosenberg and Associates

Getting ready for the next generation of e-Learning requires that we ask and answer some key questions. How will next-generation e-Learning integrate into more “traditional” training and e-Learning systems? How should organizations change as a result of these new innovations? What will it take to sell everyone, including front-line workers, first-line supervisors, and senior management on these new approaches? This session offers a new paradigm for workplace learning.

This session will help you prepare for a new generation of workers who demand instant and direct access to information and expertise, often without the trappings of courseware, and who aren’t afraid to do it all online. You’ll get insights as to how to make next-generation learning and e-Learning an integral and sustainable part of your organization’s strategy – not just another appendage to a training plan.

In this session, you will learn:

• To redefine e-Learning as a broader spectrum of approaches that support learning and knowledge access
• The impact that Web 2.0 tools will have on learning and e-Learning
• The specific responsibilities you must assume to make next-generation learning initiatives successful and sustainable
• The major “next generation” shifts that are now underway
• How to assess and evaluate your existing learning (and e-Learning) programs and determine the best next-generation strategies to undertake
• How to sell these new strategies to upper management and build an organizational culture that is receptive to these new approaches

Audience: Learning executives, managers, senior instructional designers, and experienced e-Learning practitioners.

Thursday, March 25, 2010 1:00 PM

Joe Ganci, Dazzle Technologies Corp.
Sheila Cook, St. Joseph's Health Care, London, Canada

E-Learning is almost always a custom affair, and hospital systems have unique challenges to consider when creating any type of learning applications. Everyone knows how medical personnel work long hours and have little time to spend on learning. The nature of the work can be very stressful, and personnel literally make life-and-death decisions every day, so learning must be focused and to the point.

Triage: a traditional education program that wasn't getting the desired results of reducing staff injuries needed urgent attention. Diagnosis: the root problems were not being addressed effectively; leaders and staff had lost interest. Prescription: a fun, simple, interactive e-Learning program as part of a blended learning strategy.

Participants in this case-study session will learn how the two-person e-Learning team at St. Joseph’s tackled a corporate educational priority using a creative blended-learning approach. The challenges they overcame to make the entire e-Learning vision come to life included first-time e-Learning participants, technology limitations, small budget, and lack of in-house expertise.

In this session, you will learn:

• How to collaborate with an external vendor when you have a limited budget
• How to work effectively with subject matter experts with no experience with e-Learning
• How to use blended learning strategies
• How to apply e-Learning best practices on a shoestring budget and with technological limitations

Audience: Novice and intermediate designers, developers, and others.

Thursday, March 25, 2010 1:00 PM

Karen Hicks, Jackson National Life Insurance Company

Jackson National Life Insurance Company conducted an employee survey to discover the satisfaction levels of employees in a variety of categories such as performance management, policies, and career. The results showed that career development was a primary source of dissatisfaction. Jackson formed a project team to consider the problem, the desired outcomes, and the benefits of a project. Outcomes included providing associates with career planning tools and templates and a roadmap to long-term career success within the organization. Many factors were included in the creation of an online individual professional development plan for each associate.

Participants in this case-study session will learn the approach taken for Jackson’s career development program for promoting skill and competency development. You’ll learn the actions taken, the lessons learned for this large-scale project, the outcomes, and the metrics that were collected and evaluated. You’ll learn how a company that is good to employees now will have a greater chance of retaining those highly qualified, engaged employees in the future.

In this session, you will learn:

• How to organize and structure an organization's career development program
• How to drive an interdisciplinary and multi-location project team
• How to establish outcomes and metrics at the start of the project
• How to implement a distance learning program in multiple locations
• How to apply a rapid prototyping design model to a distance learning program

Audience: Intermediate managers and others who want to improve or create a career development program. General knowledge of e-Learning courseware authoring tools, learning management systems, and working in a multi-location environment is helpful.

Thursday, March 25, 2010 1:00 PM

Jim Recker, Cisco WebEx

All too often, e-Learning content is developed with a poor foundation, resulting in time-consuming rebuilding and re-writing of a course. Worse, content changes are often requested at the very end of the development process, after time and effort has been spent building graphics, media, and effects, thus adding additional costs and time to the project.

Session participants will learn how, regardless of whatever e-Learning platform is employed, a well-structured implementation plan will ensure rapid, cost-efficient content development. You’ll learn how a properly-structured Wireframe, a simple spreadsheet that enables those involved in the creation and development of online training courses to get it right the first time, will provide workflow and information architecture, and define content and appropriate interactivity for courses. A Wireframe will identify needed assets (content, scripts, materials, graphics, etc.) for the course development, and approval of a Wireframe enables those developing graphics and media to move ahead with confidence, as content structure and script, pacing, interactivity, supporting documentation, and media elements, are spelled out and approved.

In this session, you will learn:

• A proven methodology that will accelerate your e-Learning content development
• A new technique to efficiently achieve higher retention and learner satisfaction
• How to enable e-Learning course developers to build with confidence
• How to lower your development costs by doing it right the first time with fewer errors

Audience: Intermediate designers, developers, and others with some basic experience building online content.

Thursday, March 25, 2010 1:00 PM

Mark Lassoff, LearnToProgram.TV.

Using audio and video within e-Learning can be invaluable to help demonstrate complex concepts or simply make the e-Learning experience more engaging. However, from a production standpoint, integrating audio and video can be difficult and can cause production setbacks and distribution headaches.

Participants in this session will use audio and video examples provided by the session leader to create a Flash-based MP3 player and a video player. You are encouraged to bring a laptop with Flash installed (a 30-Day free trial is available from Adobe at www.Adobe.com). You’ll learn best practices for distributing audio and video content, and how to plan for a bandwidth-intensive structure that includes a great deal of audio and video content.

In this session, you will learn:

• The major formats used for online audio and video
• The advantages of the Flash Video and Audio formats for e-Learning distribution
• The basic video importation and conversion process in Adobe Flash
• To interpret ActionScript code to produce both a basic MP3 player and a basic video player in Flash with ActionScript 3.0

Audience: Intermediate designers, developers, and production personnel who have at least some experience with the Flash interface. Participants should know basic Flash functions such as importing items, converting items to symbols, using components, and accessing the ActionScripting window.

Thursday, March 25, 2010 1:00 PM

Todd Irvin, United Way Worldwide

Web conferencing tools are quickly becoming one of the most utilized tools in organizations every day. From holding simple departmental meetings to full-blown training and online events, these tools are becoming as mainstream as word processing, presentations, and spreadsheets. Unfortunately, many organizations simply don’t have the resources to dedicate a department to the support and delivery of quality Web conferencing experiences. Most organizations begin with one or two people supporting Web conferencing in their spare time.

Participants in this case-study session will learn what the Web-conferencing support person does part-time at United Way Worldwide, and the tools and processes used to help deliver high-quality Web conferencing sessions. You’ll learn how the process has evolved over a three-year period and the basic tools used to manage the process. From scheduling, training, establishing a delivery team, considering audio and video options, delivering, supporting participants, to wrap-up reports, this session is for you.

In this session, you will learn:

• How to explain to others the different flavors of Web conferencing
• The process for managing Web conferencing at UWW
• Best practices for Web conferencing participant support
• The roles needed within an organization to support successful Web conferencing
• Audio considerations for Web conferencing
• Video considerations for Web conferencing

Audience: Novice and intermediate designers, developers, and others who have participated in either an online Web meeting or conference in the past.

Thursday, March 25, 2010 1:00 PM

Roger Mundell, Udutu Online Learning

Participants in this session will see real-world examples of how you can transform platforms such as Facebook, Linked-in, and Google Wave into fully functional learning platforms that reach learners where they really live, and provide greater opportunities for engagement and community building than "closed" alternatives. You’ll learn the realities behind the pros and cons of these technologies and see demonstrations of actual deployments, the perceived issues, and the results.

In this session, you will learn:

• About actual deployments of cutting-edge learning courses on Social network platforms or on Google Wave
• Real-world experiences instead of abstract ideas
• How learning might look when deployed in this way
• The cost of these types of deployments
• The security and confidentiality issues of leveraging widely available free software

Audience: Novice, intermediate, and advanced designers, developers, and others who are comfortable using Web-based social networks, e-mail, or chat applications.

Thursday, March 25, 2010 1:00 PM

Conrad Charles, Seminole Gaming

Yes, compliance training is mandatory, but are you just completing the minimum requirements with your training (i.e., “checking the box”), or are you really serious about building a compliance culture? According to federal sentencing guidelines, companies get credit for a compliance program only if that program proves “effective.” So what does that mean? Are the standard e-Learning page-turners that employees have only come to tolerate enough?

In this session, you’ll learn about e-Learning strategies and techniques to create memorable compliance e-Learning experiences. Through increased engagement and an integrated approach to delivery, employees will both learn and better retain your important compliance messages. What’s more, you’ll also see real-life examples that work – to the point that employees are talking about compliance in a positive way. These are low-cost ideas that you can take back and use in your organization immediately. While this session focuses on compliance, many of the techniques you’ll learn will work for other areas of emphasis as well, including sales, marketing, products, and leadership.

In this session, you will learn:

• The difference between “required” versus “effective”
• Techniques that aid in retention
• How to use various e-strategies to deliver your compliance messages
• Cost-effective techniques to engage your audience
• How other organizations are successfully using these strategies and techniques

Audience: Novice, intermediate, and advanced designers, developers, and managers who may have responsibility for compliance training.