Applications, services, and systems that indirectly support the user interface of a program, application, or system. Often refers to a database or other content resources.

A structured method of measuring business performance, based on a mix of financial and non-financial parameters.

The measure of the amount of information that can flow through an information channel. Usually expressed as bits per second (bps).

Usually the last step just before an e-Learning application is released. Selected users try out the course and document content errors, bugs, usability, level of engagement, etc.

The speed at which data is transferred, in bits (binary digits) per second.

Training that combines multiple delivery methods. Usually involves combination of classroom-based training and self-paced e-learning.

"Weblog" - short messages posted to a web site by an author. Personal use, also used for knowledge sharing and expert communication.

An instructional strategy that determines the order of presentation based on the learner's response to previous questions, problems, or situations.

Internet connection via a cable modem, DSL line, or other technology with speeds 1 Mb/s to 10 Mb/s. Needed for rich-media elearning