Event Handouts & Resources

This page is for the exclusive use of registered conference participants. You will find links to session descriptions, speaker bios, and handouts provided to us by the speakers. Links will be added as they are received.

If you don't see a handout posted for a session below, that session may have no handouts or the instructor may be providing materials post-conference.

Program Guide

#      Session Title  Speakers    Handouts  GS1    The Missing Link: Connecting Learning to Performance Support Bob Mosher   101    Setting Your Performance Support Strategy Marc Rosenberg   102    Jumpstart Business with Innovative and Holistic Approaches to Support John Peterson   103    Communicating About PS from Concept through Measurement Jeremy Smith   201    The ROI of Performance Support Chris Hardy   202    Frenemies: Transforming Your Relationship with IT Frank Nguyen   203    Learning Experience & Performance (LEaP): Design @ Warp Speed Conrad Gottfredson   301    Assuring That Your PS Initiatives Aren’t Getting “Lost in Translation” Mike Taylor, MBA, MA   302    Sixty Minutes to Performance Support Jessica Carter,   Keith Lynip   303    Using PS for a Global Technology Upgrade at Marriott International John K. Hart   GS2    Overcoming Barriers to Succesful PS Implementation Conrad Gottfredson,   Frank Nguyen,   Jeremy Smith,   John Peterson,   Marc Rosenberg,   Rose Lawyer   GS3    IGNITE! Selling Performance Support to Stakeholders Across the Enterprise Carol Stroud,   Holly Whitcomb,   John K. Hart,   Kent Barnett,   Marc Rosenberg,   Mark Oehlert,   Mike Taylor, MBA, MA   401    The Change Management Needed When Launching a PS Strategy Rory Francis,   Rose Lawyer   402    The Essence of Mobile: Performance Support Clark Quinn   403    How Mature is Your Organization? Bob Mosher,   Conrad Gottfredson   501    Governance: Aligning Performance Outcomes with Corporate Goals Carol Stroud,   Doug Stroud   502    Social Media is the BEST Performance Support Mark Oehlert   503    Panel: Strategies for Ensuring a Successful First PS Project Bernadette Floyd,   Holly Whitcomb,   Marc Rosenberg,   Molly Petroff,   Richard Benner   601    Performance Support Analytics Kent Barnett   602    Single-source Publishing and Design Issues around Performance Support Mary Woolf   603    The Journey from Formal Learning to Performance Support Lory Lanese   GS4    Performance Support Comes of Age—But What Happens to Me and My Job? Allison Rossett