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Learning Solutions Conference & Expo 2013 Learning Solutions Conference & Expo Learning Solutions Magazine The eLearning Guild
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Learning Solutions Conference & Expo 2013 - Mobile Track
101 Building Your mLearning Success Roadmap
107 Adding Mobile Learning Nuggets to the Main Course
209 Mobile Delivery of Educational Materials to NFL Players: Lessons Learned
301 Preparing Large Organizations for Successful Moves from ILT to Online Mobile Learning
305 Repurposing Your eLearning Solutions for Mobile without the Easy Button
412 Top Five Ways to Transition Away from Flash
509 Storyline and the iPad: A Case Study
605 Living through Flash to iPad/HTML5 Conversion and Development
701 Using Technology to Advance High-stakes Testing for Organizational Impact
710 Case Study: Using mLearning to Reinforce Content and Policies
804 Engaging and Training Customers Using Mobile Technology
805 Creating Training on the iPad, for the iPad: A Case Study
101

Building Your mLearning Success Roadmap

Wednesday, March 13, 2013 01:00 PM - 2:00 PM

Mobile devices offer an enticing array of opportunities for learning and development, so much so it seems like a no-brainer for training departments to add mLearning. But you should take into consideration four key mLearning issues before just jumping into mLearning: technology, people, content, and business value. All of these areas can have a critical impact on the potential success of any plan to add mLearning to an organization’s overall training and development program. mLearning needs to do more than just exist—it needs to support an organization’s overall goals, and training and development teams need to be able to demonstrate the true value of any mLearning project.

In this session participants will learn how to build a roadmap for their own mLearning success. You’ll learn an analysis and information gathering structure for planning, the importance of considering all four areas of analysis, ways to identify prime opportunities, and strategies for  demonstrating mLearning’s value.

In this session, you will learn:

  • An analysis/information gathering structure to shape your organization’s planning stages for mLearning
  • The importance of taking all four areas of analysis into account during your mLearning planning stages
  • Ways to identify prime opportunities to implement mLearning to make a true difference for your organization
  • Strategies for demonstrating the value mLearning can bring to an organization

Audience:
Novice and intermediate professionals. No previous knowledge of or experience developing mobile learning is required.

Chris Van Wingerden
VP Learning Solutions
dominKnow
Chris Van Wingerden is the vice president of learning solutions for dominKnow Learning Systems. Chris has been involved with eLearning and mLearning content design and creation projects for more than a decade. A self-confessed mobile addict, Chris’s background in learning and instructional design means that he is always looking for ways to ensure any technologies used in training and development serve the critical purposes of learning, for both the organization and its employees. Chris has led instructional design and training projects in many fields—from the resource industry to the financial sector, from government to retail, and most everything in between. Chris holds degrees in adult education and English literature.
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107

Adding Mobile Learning Nuggets to the Main Course

Wednesday, March 13, 2013 01:00 PM - 2:00 PM

The hurried pace of work and the rapid adoption of mobile devices underscore the value of emerging “nugget” formats for learning and support. Nuggets are bite-sized packets of new or repackaged media, tightly focused for efficient cultivation of knowledge, skills, and attitudes. The challenge is to develop a systematic approach—to weave learning nuggets into an overall learning and development strategy—so you can allocate the proper mind share and resources to them as a legitimate part of a total solution.

Participants in this session will learn how nuggets fit into the pattern of instant, frequent use of mobile devices that has become ingrained in our culture. You’ll learn how nuggets tap the cognitive advantages of spaced learning and how they can help return information to its performance context. You’ll also learn principles for selecting and developing nugget content, see sample nuggets in various formats, and leave with strategies for integrating nuggets into a coherent learning plan so they can become more than a paste-on gimmick.

In this session, you will learn:

  • How to identify need drivers for mobile nuggets, both organizational and individual
  • How to select new and existing content for mobile nuggets
  • The range of available “push” and “pull” delivery systems for mobile nuggets
  • The pros and cons of various content formats

Audience:
Novice-to-advanced professionals. Knowledge of instructional design principles, mobile devices, and courseware formats is helpful, but not a prerequisite.

John Gibbs
Instructional Design Manager
Tata Interactive Systems
John Gibbs is an instructional design manager and mobile solutions champion for Tata Interactive Systems. He consults and coordinates eLearning programs internationally with Fortune 500, government, and NGO clients. John holds an MS degree in instructional systems from Florida State and an MA degree in mass communication from the University of Florida, and serves as president of the Atlanta chapter of the International Society for Performance Improvement.
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209

Mobile Delivery of Educational Materials to NFL Players: Lessons Learned

Wednesday, March 13, 2013 02:30 PM - 3:30 PM

There are times in education when materials are for the eyes of the learner only … and the delivery of secure educational materials to mobile devices can be a difficult path. In the case of the Miami Dolphins, they needed to deliver playbooks, video, training, and upcoming opponent scouting information.

In this case-study session, participants will explore the lessons learned by the Dolphins organization that are applicable to other organizations that need to distribute confidential educational materials on mobile platform devices. You’ll learn about the problem and then about the steps the organization took to address it, the pros and cons, and why they went with the decision they did. The process included going from BYOD to corporate-issued products.

In this session, you will learn:

  • How to deliver educational content securely to mobile devices
  • What issues the Miami Dolphins were concerned with and how they addressed them
  • What BYOD is and why it did not work for the Miami Dolphins
  • The challenges of multi-OS mobile environments

Audience:
Novice and intermediate professionals with a general idea of the mobile platform and content delivery.

Alexander R. Corris
Director of Football Systems Development
Miami Dolphins
Alexander R. Corris is the director of football systems development for the Miami Dolphins. Alexander has been with the Dolphins for 11 seasons, and has been honored as employee of the quarter for delivering technology products that impact all aspects of the organization. He is a doctoral candidate in computing technology in education (CTE) and currently holds an educational specialist degree in CTE.
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301

Preparing Large Organizations for Successful Moves from ILT to Online Mobile Learning

Thursday, March 14, 2013 10:45 AM - 11:45 AM

With agents across the USA and limited training budgets, the MetLife organization had the challenge of reducing costs and increasing sales performance while decreasing the onboarding time for new pre-employment (PEP) agents through training.

Participants in this case-study session will learn the course configuration, LMS implementation, mobile considerations, sales training challenges, and the process solutions that delivered fantastic results. You’ll learn the steps and thought process needed to produce these kinds of results at your own company.

In this session, you will learn:

  • How to gain organizational acceptance of a move to online learning from ILT
  • How to effortlessly modify an ILT into effective online learning
  • How to train pre-employment status individuals
  • How and what to measure to demonstrate success
  • What an effective online learning program converted from ILT must contain

Audience:
Novice and intermediate professionals.

Tamela Carr
Chief Learning Officer
eLogic Learning
Tamela Carr is the chief learning officer of eLogic Learning. Throughout her career she has been involved in developing online learning in conjunction with LMS applications that deliver verifiable business results for companies. In her role as chief learning officer and vice president of human resources Tamela earned national recognition for innovation in delivering training utilizing the LMS and mobile devices for the PODS Inc. network. At eLogic Learning she assists large and small clients after LMS implementation to develop courses and provides strategic assistance to enable them to fully utilize the LMS system to deliver verifiable business results.
LaJuan Pillow
Senior Learning & Development Consultant
MetLife
LaJuan Pillow is the senior learning and development consultant at MetLife, where she is responsible for the design, development, and maintenance of various sales training programs. She identifies and prioritizes learning needs and implements learning solutions that increase sales profit. She also creates learning solutions based on various delivery strategies (i.e., instructor-led, web-based, virtual, and blended learning) using various authoring tools. LaJuan also manages the relationship with vendors in the development of training materials.
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305

Repurposing Your eLearning Solutions for Mobile without the Easy Button

Thursday, March 14, 2013 10:45 AM - 11:45 AM

You likely have a lot of great learning content in your library. How do you get it to mobile devices without attempting (and likely failing) the dreaded conversion process? It can be difficult to think through the ideation process to bring new life into your content for the small screen and the on-the-go mobile learner.

Session participants will examine a number of high-profile success stories and gain insight into the instructional design process used to marry mobile user-experience design and existing content. You’ll see examples, case studies, and process documents, and you will explore real-world examples on how to successfully refocus your efforts to create great mobile learning.

In this session, you will learn:

  • How to assess your existing content for opportunities to go mobile
  • How to redesign your experiences to provide optimal learning solutions
  • Key considerations as you port content to mobile
  • What not to do when converting your content

Audience:
Novice and intermediate professionals.

Chad Udell
Managing Director
Float Mobile Learning
Chad Udell is the managing director of Float Mobile Learning. Chad creates strategies and designs and develops mobile learning web and app solutions for industry-leading Fortune 500 companies. He is recognized as an expert in design and development, and speaks regularly at conferences on design, development, and mobile learning. Chad recently published his first book, Learning Everywhere: How Mobile Content Strategy is Transforming Training.
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412

Top Five Ways to Transition Away from Flash

Thursday, March 14, 2013 01:00 PM - 2:00 PM

In recent years, smartphones and tablets have driven the craze to create a web development language that works on all browser-accessible devices. Some people are predicting the end of Flash entirely with Adobe’s announcement that it will no longer develop the Flash Player for mobile devices. Do the looming promises of HTML5 capabilities mean Flash has seen its last day? Are clients and developers ready for the transition? This session will address the issue by educating participants on the current state of the industry and how to best align client demands and technology capabilities.

Session participants will discover the interplay between market demand, company resources, and technology functionality in making executive management decisions on project development. By analyzing the benefits and limitations of both through real scenarios, you’ll leave with the knowledge you need to select a mode of development based on your analysis of the factors involved in selection. You’ll also learn management strategies to transition staff to alternative coding.

In this session, you will learn:

  • The benefits and limitations of development in both HTML5 and plug-ins
  • How to identify three strategies for transitioning to mobile-friendly programming
  • How to analyze staff propensity to handle HTML5
  • Management methods to help transition staff away from Flash

Audience:
Novice and intermediate managers, developers, designers, and others with similar skill sets.

Jon Aleckson
CEO
Web Courseworks
In addition to his role with Web Courseworks, Jon Aleckson serves as an adjunct professor for the University of Wisconsin, Platteville. Jon earned his PhD degree in educational leadership—distance education—at the University of Wisconsin, Madison, and uses his expertise as an educational product development specialist. He writes “Managing eLearning,” a blog on current eLearning trends and released his book MindMeld in 2011 with co-author Penny Ralston-Berg.
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509

Storyline and the iPad: A Case Study

Thursday, March 14, 2013 02:30 PM - 3:30 PM

People have talked about mLearning for years … mostly theoretically. But now it’s a reality, so it’s time to talk about what it really takes to make it happen. Designing for a mobile device such as an iPad is different than designing for the desktop, and you must account for those differences in every single phase of a project’s lifecycle.

Participants in this case-study session will examine JLG Industries’ project to present technical product knowledge content on an iPad. In 2012, JLG set out to create JLG University, which, among other things, will help rental companies provide better sales and service to their customers. The rental equipment companies are likely to be mobile: talking to customers on the sales floor, working with a client on-site to determine their needs, or troubleshooting a piece of equipment. Because of this, it was important that these courses are also mobile. In this session, you will learn about the detailed design decisions made to create these courses.

In this session, you will learn:

  • What course features do and don’t work on an iPad
  • How to design interface and interactive elements that are mobile friendly
  • How to work with legacy media that isn’t iPad-compatible (such as Flash animations)
  • How to test your courses effectively, even if you don’t have an iPad

Audience:
Novice-to-advanced designers, developers, and project managers.

Desirée Pinder
Executive Director
Artisan E-Learning
Desirée Pinder, executive director of Artisan E-Learning, has been creating custom eLearning courses for over ten years. Her special expertise is in helping companies get started with eLearning, with an emphasis on the use of rapid development tools. Desirée is co-author of the E-Learning Uncovered book series. She holds an MS degree in communication and a BA degree in speech communication.
Eric Hoopengardner
Sr. Product Training Specialist
JLG Industries
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605

Living through Flash to iPad/HTML5 Conversion and Development

Thursday, March 14, 2013 04:00 PM - 5:00 PM

A conversion from Flash to iPad or multi-platform delivery tools (PC, iPad, mobile phones, and tablets) is a daunting task. Those tasked to participate must learn about the technical issues, browser differences, application development, testing tools, user interface designs, common experience acceptance, and LMS integration, to name just a few of the issues. The list of needs becomes even more daunting due to the rapid changes in the industry. Keeping up to date within this field is never-ending.

Session participants will get a condensed learning plan of what to do and not do during a conversion or development project. It will be the equivalent of a year’s accumulation of knowledge and experience—all within 60 minutes. Better yet, it will reduce the number of headaches and sleepless nights you will experience in your own conversions.

In this session, you will learn:

  • How to define and scope a Flash-to-HTML5 conversion or development project
  • How to avoid critical mistakes and look like an expert
  • How to ask the critical questions and acquire the best answers
  • How to test and implement a multi-platform training program

Audience:
Designers, project managers, and managers with experience in the design or management of eLearning projects. No prior technical knowledge or experience is required.

Dave Goodman
Director
SoftAssist
Dave Goodman is the founder of SoftAssist. an eLearning and training firm that provides custom learning, learning technologies support, and classroom content to corporations. With over 19 years of experience across 400-plus engagements, Dave speaks from a wealth of knowledge based upon a deep commitment to learning and applied performance.
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701

Using Technology to Advance High-stakes Testing for Organizational Impact

Friday, March 15, 2013 08:30 AM - 9:30 AM

Even though organizations are embracing mobile devices, they lack good examples of how they can use those devices to make transformative changes to training and education. As a result, training and development professionals lack good ideas about how to apply these technologies in their organizations. The American Board of Emergency Medicine (ABEM) certifies emergency medicine physicians using a high-stakes evaluation process. Through effective use of the iPad and Mac mini, ABEM was able to make the evaluation process feel more like a real case at a real hospital, thus providing more accurate examination results.

Participants in this case-study session will learn how ABEM used technology to achieve greater validity and reliability in the certification process. You’ll get ideas for effectively integrating technology into your own projects.

In this session, you will learn:

  • How ABEM used technology to positively transform its high-stakes evaluation process
  • The research data about the effectiveness of this new approach
  • Reasons why this design was effective
  • Key elements of this approach and lessons learned

Audience:
Novice and intermediate designers, developers, managers, and directors.

Robert Korte
Senior Psychometrician
American Board of Emergency Medicine
Robert Korte is the senior psychometrician for the American Board of Emergency Medicine (ABEM). Robert is involved in examination development, administration, and analysis and in developing new programs and examination methods. Before coming to ABEM, he worked for NCS–Pearson to develop an online testing application. Prior to that, Robert worked in international workforce development and medical certification programs, test development, program administration, and as a school psychologist. He holds a bachelor’s degree in philosophy, a master’s degree in school psychology, and a doctorate in educational psychology and psychometrics.
John Sadowski
Strategist
Maestro
John Sadowski is a strategist with Maestro. His role allows him to work with clients to identify needs, then plan and establish training concepts and implementations to achieve business outcomes. John has 30 years’ experience in corporate communications and training; he holds a bachelor’s degree in communications with a minor in business psychology.
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710

Case Study: Using mLearning to Reinforce Content and Policies

Friday, March 15, 2013 08:30 AM - 9:30 AM

Students, customers, and patients often wait. They wait for counselors, service providers, and medical professionals to see them, and they often use these wait times to text, play games on their phones, and search social media sites. Students are required to know a lot of program information and updates every semester, yet they often visit a counselor’s office with limited questions and need reminders about items they need to complete. So, to entice its students to play the game while waiting, Metropolitan College decided to develop an mLearning game with a leader board that reinforces its program’s policies.

Session participants will learn how the program implemented and marketed the mLearning platform; how they developed a pre- and post-test to assess the student’s program/policy understanding before and after the game was implemented; and how the school is utilizing assessment tools to make revisions for a second-phase launch in 2013.

In this session, you will learn:

  • How to create an mLearning game that is enticing for college students
  • How to evaluate gaming learning outcomes
  • How to utilize assessment to drive revisions to an mLearning project
  • Techniques to develop a successful mLearning project

Audience:
Novice and intermediate professionals.

Melissa Cline-Douthitt
Student Development Counselor/Online Instructor
Metropolitan College/Jefferson Community and Technical College
Melissa Cline-Douthitt is a student development counselor for the Metropolitan College program and an online instructor at Jefferson Community and Technical College (JCTC). Along with academic and career counseling, Melissa has developed several eLearning projects for Metropolitan College program participants and JCTC students and oversees social media efforts for JCTC’s career center. Melissa holds a BA degree from Centre College and an MA degree in English from the University of Louisville. She is currently working towards an MA degree in higher education.
Jason Polete
IT Lead
Metropolitan College
Jason Polete is the IT lead for Metropolitan College. He is responsible for the design and development of all of the organization’s internal and external websites and applications. He holds a BS in education and an MS in human resource education, both from the University of Louisville.
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804

Engaging and Training Customers Using Mobile Technology

Friday, March 15, 2013 09:45 AM - 10:45 AM

Are you using mobile devices to communicate? Then you’d better learn how to effectively launch a mobile strategy, train and engage sales forces and customers, and measure results. Many pharmaceutical companies have launched iPad technology with their sales teams to better communicate with customers, but in some of the situations the cart is way before the horse and an effective mobile strategy to train and engage users and customers is lacking.

Participants in this case-study session will learn how Allergan Canada has demonstrated—and measured—the impact of its mobile strategy launch and the plans it is implementing for continued development. You’ll learn how to use iPads to communicate with your customers.

In this session, you will learn:

  • How to develop an iPad strategy
  • How to train users to engage customers using the iPad
  • How to engage your users so they embrace the technology
  • How to measure the ongoing impact of this initiative

Audience:
Novice-to-advanced designers, project managers, managers, and directors.

Christine Keene
President
Keene Innovations Consulting
Christine Keene is the president of Keene Innovations Consulting. Her passion is learning and development, and inspiring this passion in others. Through Keene Innovations, she partners with organizations and teams to grow, twist, and turn thinking. She collaborates to transform this thinking into action, propelling organizations forward. Christine has had over 15 years of experience in training, marketing, and sales in both the pharmaceutical and financial sectors. Christine has a BSc in biochemistry and is currently working towards a master of design degree in strategic foresight and innovation.
Kevin Green
Training Manager
Allergan Canada
Kevin Green is the training manager for Allergan Canada, where he supports the needs of a multiple-product portfolio sales team across a spectrum of therapeutic areas. He has over seven years of sales and training experience in the primary care and specialty pharmaceutical markets, and embraces opportunities to collaborate on initiatives that enhance sales team effectiveness and productivity. Kevin has a degree in health sciences from Brock University and studied marketing at York University and Durham College.
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805

Creating Training on the iPad, for the iPad: A Case Study

Friday, March 15, 2013 09:45 AM - 10:45 AM

People are requesting mobile learning more and more each day; in addition, they are creating more web applications and mobile applications each day. Training professionals need to be able to develop training on these applications for viewing on mobile devices. This session is a case study of the successes and failures of one team’s experience developing training for a mobile-based web application delivered on an iPad. The training, as well as the application itself, will be on the iPad.

 Participants in this case-study session will learn the things that worked well, the things that didn’t, and the things the team wished they had known before. You’ll get a good idea of what to do and not do when developing training for a mobile application for delivery on a mobile device.

 In this session, you will learn:

  • Some good design principles for mobile learning
  • What processes to use or not use for mobile learning development
  • Tips and tricks for mobile learning development
  • How to develop a style for mobile learning
  • Ways of capturing information from a tablet for use in mobile learning

Audience:
Novice and intermediate designers, project managers, and managers who have an understanding of basic eLearning design principles and of how tablets work.

Mariann Foster
Curriculum Developer
salesforce.com
Mariann Foster is a curriculum developer with salesforce.com. She has been developing customer-facing training for high-tech companies for the past six years; she has created both instructor-led and eLearning courses for audiences ranging from the average business user to the advanced programmer. While working at LTX-Credence she created the first online customer training classes in the ATE industry. At salesforce.com, Mariann builds training for its developer and end user audience.
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