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Learning Solutions Conference & Expo 2013 Learning Solutions Conference & Expo Learning Solutions Magazine The eLearning Guild
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Learning Solutions Conference & Expo 2013 - Management Systems Track
104 What We’ve Learned by Developing Our Own Mobile LMS
110 Evaluating and Using Cloud Technologies for Hands-on Learning
205 Introduction to an Experience API Learning Record Store (LRS)
212 LMS—Going through an Upgrade
303 The Day the LMS Stood Still: The Future of Learning Management
404 Critical Considerations for Selecting and Implementing an LMS
409 Case Study of Life with a SaaS LMS: 3 companies, 2 years & 1 LMS
506 Digital Asset Management for eLearning Professionals
602 Using Lean Sigma to Secure Investment in an LMS—Case Study
708 LMS: SOS
709 Enabling Enterprise-wide eLearning Development at the USDA
806 Developing an Online Learning Destination that Keeps Learners Engaged

What We’ve Learned by Developing Our Own Mobile LMS

Wednesday, March 13, 2013 01:00 PM - 2:00 PM

The process of creating or buying a mobile LMS to support learning for your organization can appear to be an overly complex task. However, a mobile site can still be an obtainable goal. With proper planning, a mobile training site can help improve training within an organization.

Participants in this session will explore both the challenges and rewards of properly developing a mobile training site. You’ll discover how to sort through the many options available and see how the right combination of technology and user focus can provide an effective method of improving access to a training site.

In this session, you will learn:

  • The differences between web-based mobile sites and mobile apps
  • How to plan for a mobile training site based upon your users’ needs
  • How to measure the success of a mobile training site
  • How to promote the mobile training site

Novice and intermediate developers, project managers, and managers. Participants need only a basic understanding of web development and how their users utilize training within their organization.

Walter Wimberly
LMS Administrator
SunGard Public Sector
Currently, Walter Wimberly oversees daily operation of the LMS system, develops custom enhancements to the LMS, and oversees the creation of on-demand content to be added to the LMS. Previously Walter worked as a full time professor, teaching Web and Multimedia Design. He also works with small and start-up companies, helping them develop their online presence.
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Evaluating and Using Cloud Technologies for Hands-on Learning

Wednesday, March 13, 2013 01:00 PM - 2:00 PM

Good learning includes practical, hands-on experience, particularly when the subject matter is software. But the logistics of providing such practice environments can be complex, especially when you need to support many different classes and technologies from day to day. Perhaps you’ve heard that the cloud can help, but feel overwhelmed by the ever-growing number of options.

Participants in this session will learn how the concept of virtualization applies not only to classrooms, but to your classroom IT infrastructure as well. Cloud platforms allow you to quickly create practice environments for a training engagement while at the same time pooling and making the most efficient use of expensive hardware resources. You’ll explore various public cloud platforms on the Internet, as well as techniques for implementing your own.

In this session, you will learn:

  • About cloud computing and hardware virtualization concepts
  • How to classify different types of cloud services
  • About the costs and benefits of cloud-based training
  • How to quickly provision environments for new training events
  • How learners access the cloud
  • About various cloud products and technologies

Novice developers, project managers, and managers who are familiar with basic computer and virtual classroom concepts.

TJ Palazzolo
Consulting Curriculum Developer
TJ Palazzolo is a consulting curriculum developer for Oracle. TJ has spent the past 15 years consulting on and implementing training development and evaluation processes for the enterprise software industry, including the introduction and integration of eLearning tools, multimedia, and agile methodologies. TJ’s passions include visual learning and process improvement.
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Introduction to an Experience API Learning Record Store (LRS)

Wednesday, March 13, 2013 02:30 PM - 3:30 PM

The Experience API specification introduces new concepts and technologies that differ vastly from SCORM-style content and systems. The concept of a Learner Record Store (LRS) is one of the major differences and central concepts of the new Experience API. Understanding the Learning Record Store, and how to effectively use one, is necessary for any developer or ISD planning on using the new Experience API.

This session will familiarize participants with this new concept and how it fits into the Experience API. It will discuss a central topic in the new Experience API specification currently under development by many key organizations within the eLearning community. Participants in this session will learn what information the LRS reports, stores, and returns, and, since that information is retrievable, you’ll discuss ideas about how to work with it.

In this session, you will learn:

  • What the Experience API is
  • What the Learning Record Store is
  • How the Experience API uses the Learning Record Store
  • What information you can send and retrieve from the LRS
  • What you could do with the information from the LRS

Novice designers, developers, project managers, and managers with eLearning content development or ISD experience, experience with eLearning reporting tools, and experience with SCORM and other eLearning standards.

Aaron Silvers
After years of classroom teaching, Aaron Silvers taught himself to create interactive learning experiences with Macromedia (now Adobe) Flash for clients including the National Football League, and ultimately working with Advanced Distributed Learning (ADL) and contributing to the Sharable Content Object Reference Model (SCORM). As the lead content developer, Aaron prototyped content examples used around the world and across the eLearning industry. An early adopter of emerging technologies, Aaron enjoys the variety of challenges in connecting people to knowledge and to each other. Aaron consults on how technologies enable and accelerate formal, experiential, and social learning.
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LMS—Going through an Upgrade

Wednesday, March 13, 2013 02:30 PM - 3:30 PM

How can a company or LMS team decide whether it has the proper platform in place to offer online courses or if it should move to a different provider? What essential metrics, parameters, and elements should such a team evaluate? This session will outline steps to take when deciding to move from one LMS to another.

Session participants will learn how to use end-of-course feedback from users to identify missing features, user errors that occur often, and technological issues that cannot be resolved in their current LMS. You’ll also learn how to assess troubleshooting requests from employees in all aspects of their companies, including manufacturing, dealer development, and the general employee population, to isolate recurring problems related to navigation, features and options, information management, etc.

In this session, you will learn:

  • How to upgrade your current LMS
  • What to look for when considering an upgrade
  • Whether to change vendors or not
  • How to manage and service several difference audiences with one LMS

Intermediate and advanced professionals who are familiar with an LMS, understand its basic functions, and are currently thinking about upgrading or changing their current LMS.

Michelle Engelhart
HDU Learning Operations Lead
Harley-Davidson Motor Company
Michelle Engelhart joined Harley-Davidson Motor Company in 2005 as an Organizational Development and Learning (OD&L) Training Coordinator. In 2008, she moved to Harley-Davidson University in the role of Learning Management System (LMS) and is currently the Learning Lead for all US Manufacturing sites. Michelle is pursuing a Bachelor's degree in international business; she also holds a certificate in instructional design from Langevin Learning Services.
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The Day the LMS Stood Still: The Future of Learning Management

Thursday, March 14, 2013 10:45 AM - 11:45 AM

More and more frequently, we hear people asking whether the LMS is dead. Learning has finally burst out of the classroom and become informal, social, and mobile. How can learning be “managed” when there are no registrations, rosters, and completions to count? Of course, formal instruction is still important for things like compliance, safety, onboarding, and baseline skills. But to many organizations, the future of learning management systems seems unclear.

Participants in this session will explore the role of learning management in informal, social, and mobile learning. You will examine current features and capabilities addressed by the LMS market and get a forecast of future trends. Most importantly, you will learn a set of LMS evaluation criteria that will position your organization to make LMS purchase and upgrade decisions that ensure it is equipped to take full advantage of emerging learning models.

In this session, you will learn:

  • How today’s leading LMS products handle social and mobile learning
  • How tomorrow’s LMS products will handle informal learning
  • How learning management will transform over the coming years
  • How to weigh options for managing learning in the cloud
  • How to define forward-looking criteria for evaluating and selecting an LMS

Intermediate and advanced professionals with experience in LMS selection, implementation, and/or operation.

Steve Foreman
InfoMedia Designs
Steve Foreman is President of InfoMedia Designs, a provider of eLearning infrastructure consulting services and technology solutions to Fortune 500 companies, academic institutions, and government agencies. Since establishing his consulting practice in 1983, Steve has spent 30+ years working with forward-looking companies to find new and effective ways to apply computer technology to support human performance. His work includes enterprise learning strategy, LMS selection and implementation, learning-technology architecture and integration, expert-knowledge harvesting, knowledge management, and innovative performance-support solutions that blend working and learning.
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Critical Considerations for Selecting and Implementing an LMS

Thursday, March 14, 2013 01:00 PM - 2:00 PM

Are you considering a learning management system (LMS), and do you find yourself overwhelmed with all the possibilities? This session will show you how to determine whether an LMS is the right alternative for you, along with the key factors that can help you choose the right one.

In this session, interactive discussion and engaging activities will assist you with defining your current and future needs, as well as analyzing and evaluating your options. You’ll learn the top-10 things you need to consider in order to make an informed decision and avoid buying the wrong product. Together, participants will construct a list of best practices.

In this session, you will learn:

  • How to construct a list of minimum standards needed for your LMS
  • How to analyze and evaluate LMS options to determine the best fit for your company
  • How to make an informed decision on the optimal LMS solution
  • How to sidestep some of the biggest mistakes made by those seeking an LMS

Novice designers, developers, and project managers.

Amanda Mahoney
LMS Administrator
Zeiders Enterprises
Amanda Mahoney is the LMS administrator for Zeiders Enterprises. She has 10 years of experience in curriculum development and training, eight years of experience in the virtual technology field and five years direct experience as LMS administrator. As LMS administrator and resident SME, she is responsible for managing Zeiders’ LMS, maintaining 10,000+ system records, executing course development and programming, producing requested analytics, preserving overall system integrity, and ensuring total system quality in functionality and content. As a champion of social media tools and technologies, she has a track record of creating and implementing successful social media programs that constantly update and evolve the company’s blended learning approach while also working closely with clients to create innovative, effective direct client solutions. Amanda holds a master’s degree in elementary education from Auburn University.
Lisa Orton
Training and Development Services Manager
Zeiders Enterprises
Lisa Orton is the training and development services manager for Zeiders Enterprises, which specializes in military and government education and training. With over 15 years of experience, she has direct management and operational oversight of Zeiders’ contract delivery activities, including technology innovation, staff management, project management, contract financial management, and quality assurance. Lisa implemented a webinar production services system for online training and meeting, and she and her team installed an LMS platform with over 4,500 registered learners. It hosts webinars, on-demand training tools, a content library, and a mobile website for new employee orientation. Lisa holds an MS degree in student personnel administration from Buffalo State University College and a BA degree in history and business from Houghton College.
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Case Study of Life with a SaaS LMS: 3 companies, 2 years & 1 LMS

Thursday, March 14, 2013 01:00 PM - 2:00 PM

In 2010, Aristocrat Technologies embarked on a journey to migrate from its antiquated, homegrown LMS to a robust, hosted LMS. It’s faced the issues that come with any SaaS product: two mergers, server migrations, monthly upgrades, and integration with an internal site that gets upgraded … in addition to the standard LMS implementation and administration decisions that must be made on how to serve customers.

Participants in this session will learn what it is like to live with a SaaS LMS as it goes through multiple mergers in two years. You’ll discover the best practices for using the LMS to deliver compliance and required annual training, as well as new hire orientation, professional development, and new product training. You’ll also learn their plans for the LMS, how the company is setting itself up to become a revenue center, and the use of the LMS for performance support.

In this session, you will learn:

  • About the administration of a SaaS LMS
  • How best practices can be applied to your organization
  • How to build an LMS to meet needs of internal and external learners and a global audience
  • How to use learning plans to deliver required training
  • About LMS features that did not work and why
  • About metrics used to select the LMS and ones used now to measure success

Novice and intermediate designers, developers, managers, and directors who are familiar with LMS functionality.

Christiana Houck
Senior Manager Learning Solutions
Aristocrat Technologies
Christiana Houck is a project manager ISD for Aristocrat Technologies. Christiana is a doctoral candidate, an instructional designer, and a project manager. As part of a three-time ASTD-Las Vegas “Best of” award-winning training team, Christiana creates eLearning and instructor-led training using project management to guide the process. She previously developed and delivered instructor-led training and eLearning and taught professors how to teach online.
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Digital Asset Management for eLearning Professionals

Thursday, March 14, 2013 02:30 PM - 3:30 PM

As corporate organizations move to more “tribal” learning, there is a huge opportunity for learners to contribute learning assets via mobile devices. This includes geo-tagged images, videos, text, and audio recordings. By allowing learners to contribute and share knowledge there is a sense of ownership and inclusion in the process of knowledge transfer. But how do we organize all these assets, and should they be included in today’s current LMS architecture? Mobile learning asset ingestion goes beyond the capabilities of today’s LMS and begins to take on the characteristics of a digital asset management system. How do we combine a learning asset management system and a learner-driven digital asset management system? How can learners catalog content quickly and efficiently? What is the value proposition by having such a system in place, and what is the cost of implementation?

Participants in this session will learn about creating digital assets from mobile devices, metadata, tagging, and asset search and retrieval for learning purposes. You’ll also discover the cost and benefit of having such a system. You’ll leave knowing in detail what is required for learner content creation and management.

In this session, you will learn:

  • What a digital asset management (DAM) system is
  • Why metadata is important
  • How to empower employees to create learning content
  • How to search and retrieve media assets for training
  • How the combination of a DAM and LMS would work today

Novice and intermediate professionals. Knowledge of LMS systems and how they function will be beneficial.

Josh Cavalier
CEO and Founder
Josh Cavalier, CEO and founder of Lodestone, has worked in the eLearning industry for more than 19 years. Focusing on the intersection of education and technology, Josh specializes in education media production and rapid eLearning tool implementation. Popularly known as Captain Captivate, he is an Adobe Certified Expert and instructor in Captivate. Josh also produces a blog that offers online tutorials and videos on Captivate.
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Using Lean Sigma to Secure Investment in an LMS—Case Study

Thursday, March 14, 2013 04:00 PM - 5:00 PM

During down economies, training and technology investments are often the first budgets cut, especially in small to mid-sized organizations. How can learning professionals secure investment for LMS projects in this environment? Using the principles of Lean Sigma, Rho’s learning professionals were able to prove that investment in an LMS would reduce costs and increase training compliance over three years, thus securing funding.

Participants in this case-study session will examine the principles, obstacles, and process involved in securing investment for various technical projects. You’ll get examples and ideas for successfully getting your projects funded.

In this session, you will learn:

  • How to analyze cost drivers using Lean Sigma tools
  • How to communicate findings
  • How to overcome resistance to your proposals
  • How to continually evaluate results

Novice and intermediate designers, project managers, managers, and directors.

Amber Sauer
Prinicipal, Learning and Performance
Amber Sauer works for Rho, a clinical research organization in Chapel Hill, NC. Amber has also helped to develop leaders in the transportation, manufacturing, and pharmaceutical industries. She earned a MEd degree in Training and Development from NC State University. Amber considers herself an evangelist for the creative use of eLearning in developing future organizational leaders.
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Friday, March 15, 2013 08:30 AM - 9:30 AM

This session is an interactive case study that highlights one organization’s successes and lessons learned when they decided to refresh their current LMS. It will address the issue of companies and organizations having limited budgets when it comes to overhauling an LMS. It will also focus on how simple it can be to utilize current assets and infrastructure when attempting to refresh your LMS.

This session will inspire and teach participants how to do more with less when trying to update their LMS systems and how to be creative when leveraging their existing infrastructure.

In this session, you will learn:

  • How to utilize and leverage your current LMS for a fresh new design
  • How to use creative graphics to increase the user-navigation experience
  • How to work effectively through little or no budget
  • How to effectively project-plan the launch of your new LMS

Novice-to-advanced professionals.

Craig Lutz
Learning Solutions Technology Specialist
Craig Lutz is a learning solutions technology specialist with Neustar. Craig graduated with an AS degree in information science and technology from Pennsylvania State University in 2002, and he has more than six years of eLearning and LMS administration experience. Over the last three years he has had the responsibility of researching, implementing, and managing an LMS and a knowledge management system for a major Internet organization. He has developed over 100 hours of eLearning curriculum, used for the onboarding of new employees and the ongoing training and development of existing employees to increase product, process, and system knowledge.
Samuel Weber
Senior Instructional Designer/Multimedia Developer
Samuel Weber is a senior instructional designer/multimedia developer with Neustar. Sam has several years of eLearning and LMS administration experience, and honed his distance-learning skills while launching eLearning centers at two major nonprofits in Washington, DC. He has produced several multimedia commercials and instructional videos, one of which was recently shown at the World Mobile Congress in Barcelona. Sam holds BS degree from Nicholls State University in 2002.
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Enabling Enterprise-wide eLearning Development at the USDA

Friday, March 15, 2013 08:30 AM - 9:30 AM

It used to take the USDA 68 days from the time an author created a course to the time it was tested, fixed, re-tested, and ready for deployment across the LMS. This significant delay caused many courses to miss their effective training window or simply remain unpublished. This challenge became even greater throughout 2012 due to the proliferation of mobile devices across the agency. The overall “lead time” issue and need to support large-scale development and deployment of mobile learning needed remedying—and the USDA was able to reduce the time and cost associated with large-scale eLearning development on both fronts.

 In this session you will learn the Lean 6 Sigma project that the USDA underwent to identify their underlying process problem, what they did to fix the problem (both process and technology changes), and the statistical results of their efforts. Participants will discover, from a very large-scale organization, why these failures happen and what they can do about it through a statistically measured review, process adjustments, and correct application of technology.

 In this session, you will learn:

  • How, by reviewing the process by which content is created, you will have an opportunity to reduce the cost and time required
  • What a large-scale learning development process analysis looks like
  • Where common bottlenecks in enterprise-level eLearning development can occur
  • How the USDA used technology to augment the updated process, and how much time and money were saved
  • How to produce mobile, Section 508, or ADA compliant, eLearning on a large scale

 Audience: Intermediate managers, directors, VPs, CLOs, and executives. Experience with implementing process change across an organization or department would be helpful, but is not required.

John Rehberger
Deputy Director
John Rehberger is the deputy director of the USDA. John holds an MBA from George Washington University and an MSIS from George Mason University as well as PMP and COR professional certifications. His federal work includes working at the GAO for 10 years executing IT audits and policy work, at the OMB in 2006 focused on IT budget reviews, and with the USDA for 10 years in the IT budget and training areas.
Joseph Gorup
Joseph Gorup is the co-founder and chief executive officer of CourseAvenue. Joseph is an experienced eLearning technology expert who focuses on the integration of adaptive technologies with eLearning courses. He holds a BS in systems analysis from Miami University.
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Developing an Online Learning Destination that Keeps Learners Engaged

Friday, March 15, 2013 09:45 AM - 10:45 AM

Learners often shift through multiple sites to learn what they need in order to do their job well. But the model of distributed resources and information doesn’t readily allow learners to take advantage of informal or formal learning, nor does it promote ease of collaboration with their peers around their newfound knowledge. LMS and CMS interfaces are not keeping pace with how learners navigate and stay engaged on consumer websites. This lack of “stickiness” means that we must drive learners to these training sites rather than them going willingly. To solve this problem, Parallels created an online knowledge management and community-learning portal where learners choose their learning track. It includes easy access to organized collateral material and resources, punchy eLearning modules that mimic YouTube videos, and Flash games that reinforce learning.

Participants in this session will learn some of the key ideas to creating an edutainment portal that is both effective and engaging. You’ll learn why edutainment, coupled with sound learning and design theory, works well and why stakeholders and learners like this model.

In this session, you will learn:

  • How to borrow and repurpose elements from online destination portals
  • How content management systems and learning management systems can work together to create an engaging portal
  • Several options for developing online learning portals
  • Why knowledge management and formal training should be married and accessible from one location

Intermediate and advanced professionals who understand the fundamentals of LMSs and CMSs, have a basic knowledge of web development technologies and terminology, and are familiar with instructional design principles and applications such as Articulate and Captivate.

Giselle Springer Douglas
Sr. Manager, Worldwide Sales Enablement & Development
Giselle Springer Douglas is the senior manager of sales enablement and development for Parallels, Inc., a Seattle-based software company. Giselle is a training professional with over a decade of experience developing training programs, curricula, and content for organizations such as UCLA, Microsoft, and Viacom. She holds an M.A. degree in teaching English to speakers of other languages from the University of Southern California and is currently completing a doctorate in organizational leadership at Northeastern University.
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