Frequently Asked Questions

When should I register?
Register as soon as you can! Be sure to check for registration discounts because there are several — including organizational  and group discounts — for which you may qualify. Registration Details...
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When is the last day I can register?
Registration is open until either 1) the conference sells out or 2) the final day of the conference.
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Where do I pick up my badge?
You can pick up your badge at the Conference Registration Desk any time during Registration Desk hours.
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Something has come up and I need to cancel. How do I go about doing this?
For cancellations received prior to close of business on Friday, March 2, 2012, a $100.00 handling/processing fee will be assessed, and the balance of your registration fee will be refunded. For cancellations received between Saturday, March 3, 2012, and Thursday, March 15, 2012, a 50% handling/processing fee will be assessed and the balance of your registration fee will be refunded. If you do not cancel by Thursday, March 15th, or if you fail to show up for the event, there will be no refunds. All cancellations must be in writing and can be emailed to service@elearningguild.com or faxed to +1.707.566.8963. Substitutions can be made at any time up to the start of the conference. Please call +1.707.566.8990 to arrange a substitution.
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Do I have to sign up for the sessions?
Registered participants of Learning Solutions 2012 can attend any session listed in the conference schedule. (Note: This does not include optional Pre-conference Certificate Programs or The eLearning Foundations Intensive, for which a separate fee is required.)
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Do I have to pay now, or can I be invoiced?
You can be invoiced for your registration. Simply select the "Bill Me" payment option, and enter your PO#. (If you don’t have a PO#, type in your name in the PO field.) Once you submit your registration, we will email you an invoice. Please note that payment must be received prior to discount deadlines for the discount to remain in effect. Please call us at +1.707.566.8990 with any questions.
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Can I sign up for a Pre-conference Certificate Program later if I decide to take one?
Absolutely! However, please remember that Pre-conference Certificate Programs often sell out, so you’ll want to register for these events as soon as you can.
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Can I walk in and sign up for the conference?
Walk-ins are accepted as long as the conference is not sold out. Materials for walk-in registrations are based on availability at the time of registration.
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What discounts are available?
There are three types of registration discounts: Super Early Registration Discount (ends Friday, December 16th), Organizational, and Group discounts. And of course, all eLearning Guild paid Members and Member-Plus members receive a 20% discount on their conference registration fees.
Discount Information...
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Do we have to pay by a certain date to receive the discounts?
To receive the discounts, your registration must be paid by the discount deadlines. Discount Deadlines...
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What type of proof should I send to receive my discount?
To receive an Organizational Discount, you must fax proof of eligibility to +1.707.566.8963. Verification types include:

• A  statement on your organization’s letterhead verifying your proof of employment
• A copy of your organization-issued ID card

Your registration will not be fully processed until we receive this information, and it has been verified.
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Where is the event taking place?
The event is taking place at The Hilton at the Walt Disney World Resort.
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