Frequently Asked Questions
- What’s the easiest way to register for the conference?
- When should I register?
- When is the last day I can register?
- Where do I pick up my badge?
- Something has come up and I need to cancel. How do I go about doing this?
- Do I have to sign up for the sessions?
- Do I have to pay now, or can I be invoiced?
- Can I sign up for a Pre-conference Certificate Program later if I decide to take one?
- Can I walk in and sign up for the conference?
- What discounts are available?
- Do we have to pay by a certain date to receive the discounts?
- What type of proof should I send to receive my discount?
- What is Morning Buzz?
- Are the Optional Pre-conference Certificate Programs full-day events?
- What is the Expo Reception all about?
- Are the sessions being recorded?
What’s the easiest way to register for the conference?
The easiest way to register for the conference is to do it online. Alternately, you can contact us by phone to register. Our phone number is +1.707.566.8990. Online Registration Form
When should I register?
Register as soon as you can! Be sure to check for registration discounts because there are several—including organizational and group discounts—for which you may qualify. Registration Details
When is the last day I can register?
Registration is open until either 1) the conference sells out or 2) the final day of the conference.
Where do I pick up my badge?
You can pick up your badge at the Registration Desk any time during Registration Desk hours.
Something has come up and I need to cancel. How do I go about doing this?
For cancellations received prior to close of business on Friday, March 1, 2013, a $100.00 handling/processing fee will be assessed and the balance of your registration fee will be refunded. For cancellations received Saturday, March 2, 2013, through Wednesday, March 6, 2013, a 50% handling/processing fee will be assessed and the balance of your registration fee will be refunded. If you do not cancel by Wednesday, March 6, 2013, or if you fail to show up for the event, there will be no refunds. All cancellations must be in writing and can be emailed to email@example.com or faxed to +1.707.566.8963. Substitutions can be made at any time up to the start of the conference. Please call +1.707.566.8990 to arrange a substitution.
Do I have to sign up for the sessions?
Registered participants of Learning Solutions 2013 can attend any session listed in the conference schedule. (Note: This does not include Optional Pre-conference Certificate Programs, for which a separate fee is required.)
Do I have to pay now, or can I be invoiced?
You can be invoiced for your registration. Simply select the "Bill Me" payment option, and enter your PO#. (If you don’t have a PO#, type in your name in the PO field.) Once you submit your registration, we will email you an invoice. Please note that payment must be received prior to discount deadlines for the discount to remain in effect. Please call us at +1.707.566.8990 with any questions.
Can I sign up for a Pre-conference Certificate Program later if I decide to take one?
Absolutely! However, please remember that Pre-conference Certificate Programs often sell out, so you’ll want to register for these events as soon as you can.
Can I walk in and sign up for the conference?
Walk-ins are accepted as long as the conference is not sold out. Materials for walk-in registrations are based on availability at the time of registration.
What discounts are available?
There are two types of registration discounts: Organizational and Group discounts.
- Organizational Discounts: Government, academic institutions and non-profit organizations receive 35% off their registration.
- Group Discount:
If your organization sends three or more people to a conference, you’ll get an additional 10% off.
And of course, all eLearning Guild paid Members and Member-Plus members receive a 20% discount on their conference registration fees. These discounts are cumulative, so the savings can really add up. Discount Information
Do we have to pay by a certain date to receive the discounts?
To receive the discounts, your registration must be paid by the discount deadlines. Discount Deadlines
What type of proof should I send to receive my discount?
To receive an Organizational Discount, you must fax proof of eligibility to +1.707.566.8963. Verification types include:
- A statement on your organization’s letterhead verifying your proof of employment
- A copy of your organization-issued ID card
To qualify as a non-Profit, you need to send in either a tax exempt form or a 501(c)3 form. Your registration will not be fully processed until we receive this information, and it has been verified.
Where is the event taking place?
The event is taking place at the Hilton in the Walt Disney World Resort in Orlando, FL.
What hotel should I stay at?
You should stay at the hotel where the event is taking place, the Hilton in the Walt Disney World Resort. The eLearning Guild has established a special negotiated rate of $179 a night (USD), available through February 18, 2013 (unless the hotel sells out early).
Are meals included?
Lunch is included with your registration (no lunch on Friday, March 15). There is a wide range of dining options close to the hotel to satisfy your breakfast and dinner cravings. Check in with the hotel concierge for your options!
What is Morning Buzz?
Each morning at Learning Solutions you will have the option to kickstart your day with Morning Buzz, the ever-popular “early bird” facilitated discussions led by eLearning experts.
Are the Optional Pre-conference Workshops full-day events?
The focused Optional Pre-conference Certificate Programs will be held on Monday, March 11, and Tuesday, March 12, from 8:30a – 4:30p. The certificate programs are one-day events, and they are full-day. A separate paid registration is required to attend.
What is the Expo Reception all about?
Wrap up your first day at the conference by joining all your eLearning industry colleagues at the Expo Welcome Reception, which happens Wednesday, March 13, from 5:00p – 6:30p. There will be hors d’oeuvres, as well as wine, beer, and other beverages, and you’ll find people to meet and greet, exhibitors to see, surprises, and prizes!
Are the sessions being recorded?
Select sessions will be recorded and made available to eLearning Guild Members (access varies based on membership level).
What is the dress code?
Comfortable business casual attire is recommended. We recommend you bring a sweater or jacket, because it can get cool in the evenings.
Do I receive a certificate for attending the conference?
No, but those who attend an optional Pre-conference Certificate Program will receive a certificate of completion.