While training is useful and pragmatic, there are more efficient and effective methods to enable employee performance. One of these is combining training and performance support. In this article, we outline a standard methodology for designing performance support, based on the experience of a Fortune 100 organization.
The challenge for many learning organizations today is how to change the paradigm from training to performance. This transition includes not just the traditional training organization but also senior business leaders, stakeholders, and even the average employee. Today’s article provides a case study that illustrates the first four of five steps to make this change.
by David Kelly
Language is powerful, and context is important. Carefully choosing our words and how we use them can directly impact the quality of gender-relations. But language goes far beyond the way it shapes interactions; it shapes the way we think. Here are some thoughts on labeling behaviors, not persons, and the role of leaders.
by Dan Merritts
The second screen, a term given to utilizing a second mobile device to access supplementary content or applications, is a powerful interactive component that can increase learner attention and engagement. Here are three things you can do to begin incorporating this technique into your eLearning designs.
The eLearning Guild and Learning Solutions Magazine continue to support the Experience API at our conferences and in our publications. In March, at the xAPI Camp held in Orlando, 17 presenters offered an update to the progress made by the xAPI and examples of the ways developers are incorporating it into applications. Here is a report on that camp, with links to some of the presentations.
by Ben Muzzell
The shelf-life of knowledge is shrinking, and at the same time the amount of knowledge is growing. Maintaining currency of the workforce’s knowledge in an organization is a constant challenge that can only be met with a combination of learning and performance support. Here are some tips to help meet that challenge at the five moments of need.
by Jane Bozarth
The story of the three princes of Serendip is more than an entertaining fable. It illustrates the limits of formal training, and the value of being able to learn something valuable from information that just came your way. You may not be looking for a lame, one-eyed camel that is missing a tooth and carrying an unusual cargo, but you might also learn something valuable from this column.
by Ian Huckabee
Performance support clearly benefits from technological change. Our new mobility creates demand for shorter content and personalized learning experiences and for support to fill gaps in that content. Can learning departments keep performance support integrated with training initiatives and support the huge range of learners’ devices? Here are some thoughts on meeting this challenge.
by Nic Laycock
Although IT departments have for years served as watchdogs over organizational cybersecurity, eLearning has often been relatively unconcerned with online safety and security, apart from passwords. However, in Europe this is changing, and it is also time for the rest of the world to take action. Here are some thoughts on this important area.