We spend millions of dollars and countless hours in training our staff on how to deal with customers and partners. But what about training our customers directly? Research and countless company journeys, such as that of software leader Bluebeam, show that customer training is key to unlocking bottom-line business results that can range from increased profits to decreased customer attrition.
Diagnostic assessments—questions that evaluate a learner’s prior knowledge, experience, confidence level, motivations, interests, or personal needs—are useful in many ways. A diagnostic can shape personalized learning paths, put learners in the right courses, and help you determine where to allocate resources. Here’s a five-step process to help you design effective diagnostic assessments.
by Bill Brandon
There is little doubt that, in order to play a strategic part in the future, learning and development (L&D) must measure results in terms of business benefit, and optimize those results. This means dealing in “big data” and going beyond ROI measures. Here is a step-by-step guide for L&D managers and executives.
by Bill Brandon
Both human resources and learning and development are evolving, but at different speeds in different organizations: some quickly, some not so much. We hope they are becoming more strategic and more relevant, but how can we be sure we are doing the right things to make it so? This interview with Gene Pease offers an introduction to an evolving science and the analytics that are so important.
by Dave Buglass
“Digital is no longer a technology for organizations to implement; instead it’s very much become a mindset on how people operate and behave. We need to consider how we provide all of our colleague services in a modern and innovative manner that replicates the experiences they have every day in their normal lives,” says Tesco Bank’s Dave Buglass.
When you really think about it, it is strange that businesses continue to rely on learning metrics that merely indicate whether an individual completed and passed, completed and failed, or did not complete training. Analytics provide boundless opportunities for us to collect and use much more meaningful data. Here is the basic information you need in order to get started!
Learning analytics—the measurement, compilation, and analysis of data for the purpose of optimizing learning outcomes—is an important part of serious game development. Analytics provides the development team with actionable insights for improving results. Here are three basic methods that game developers can use to begin collecting data!
Applications of the Experience API (xAPI, originally Tin Can) continue to mature as developers and their organizations better comprehend it and its importance. But for instructional designers, managers, and vendors, there are still questions. The eLearning Guild’s DevLearn 2014 has a track dedicated to helping you use the xAPI effectively. Details are in this article by the track designer!
by Jane Bozarth
“What gets measured gets done” and “If you don’t measure it, you can’t improve it” are two management maxims that have been around so long nobody is sure who said them first. But what is certain is that it’s not as simple as just starting to measure something. Here are two questions that will help you avoid bad measures.