by Art Kohn
Is it possible that your training is having no effect on learners, or worse, that it is actually detrimental to the good of the company? The answer is, “Yes, it is possible,” and until you conduct systematic assessment you will have no idea whether you are really helping your organization reach its goals. Here is some help from research.
by News Editor
HapYak Interactive Video, the leader in the interactive video space, announced today that its platform now creates more than 100 million data points monthly. Representatives from HapYak will be available at Learning Solutions 2015 to share their eLearning best practices.
We spend millions of dollars and countless hours in training our staff on how to deal with customers and partners. But what about training our customers directly? Research and countless company journeys, such as that of software leader Bluebeam, show that customer training is key to unlocking bottom-line business results that can range from increased profits to decreased customer attrition.
Diagnostic assessments—questions that evaluate a learner’s prior knowledge, experience, confidence level, motivations, interests, or personal needs—are useful in many ways. A diagnostic can shape personalized learning paths, put learners in the right courses, and help you determine where to allocate resources. Here’s a five-step process to help you design effective diagnostic assessments.
by Bill Brandon
There is little doubt that, in order to play a strategic part in the future, learning and development (L&D) must measure results in terms of business benefit, and optimize those results. This means dealing in “big data” and going beyond ROI measures. Here is a step-by-step guide for L&D managers and executives.
by Bill Brandon
Both human resources and learning and development are evolving, but at different speeds in different organizations: some quickly, some not so much. We hope they are becoming more strategic and more relevant, but how can we be sure we are doing the right things to make it so? This interview with Gene Pease offers an introduction to an evolving science and the analytics that are so important.
by Dave Buglass
“Digital is no longer a technology for organizations to implement; instead it’s very much become a mindset on how people operate and behave. We need to consider how we provide all of our colleague services in a modern and innovative manner that replicates the experiences they have every day in their normal lives,” says Tesco Bank’s Dave Buglass.