We spend millions of dollars and countless hours in training our staff on how to deal with customers and partners. But what about training our customers directly? Research and countless company journeys, such as that of software leader Bluebeam, show that customer training is key to unlocking bottom-line business results that can range from increased profits to decreased customer attrition.
by Cammy Bean
Responsive website design is the current darling of the web world and for good reason. Essentially, it means that content will respond to the screen size it detects. Here’s what you need to know about responsive design for eLearning, and some ideas to get you started using it in your projects!
Making video for eLearning might have some of the same steps as for a Hollywood production, but it’s not the same in many other ways. In eLearning, we have to work harder and smarter for our productions to work for our audience. The hardest question to answer about eLearning video is, “How much will it really cost to make?” Here is how you can answer that question.
Diagnostic assessments—questions that evaluate a learner’s prior knowledge, experience, confidence level, motivations, interests, or personal needs—are useful in many ways. A diagnostic can shape personalized learning paths, put learners in the right courses, and help you determine where to allocate resources. Here’s a five-step process to help you design effective diagnostic assessments.
by Bill Brandon
Both human resources and learning and development are evolving, but at different speeds in different organizations: some quickly, some not so much. We hope they are becoming more strategic and more relevant, but how can we be sure we are doing the right things to make it so? This interview with Gene Pease offers an introduction to an evolving science and the analytics that are so important.
by Bill Brandon
Beyond new developments in technology and new discoveries about how people learn, there is one thing that will revolutionize organizational learning strategies: developing and improving your organization’s learning and performance ecosystem. Here is our guide to the most significant things you can do in 2015.
With advances in technology, personalized learning is coming into its own after years of discussion and false starts. In particular, viral-implementation techniques and value-chain analysis can greatly assist adoption of personalization by providing what amounts to scaffolding and by reducing resistance to change from employees and management alike. Here are some ideas you will find useful!
Many organizations have made significant investments in SharePoint for its content management capabilities. Yet SharePoint is underutilized by the majority of these organizations as a learning management system, an application in which it offers significant benefits. This article gives a snapshot of these for your consideration.
by Ben Muzzell
Large formal training programs feel tangible and impressive. Unfortunately, they may also be cumbersome, inefficient, and quickly outdated. Research also indicates that optimal learner focus only lasts about 10 to 18 minutes. “Microlearning” can make content more visible, extendable, reusable, and up to date while offering minimal disturbance to the daily work schedule. Read about it here!