by Ian Huckabee
Performance support clearly benefits from technological change. Our new mobility creates demand for shorter content and personalized learning experiences and for support to fill gaps in that content. Can learning departments keep performance support integrated with training initiatives and support the huge range of learners’ devices? Here are some thoughts on meeting this challenge.
How would you make learning about property sales and loan securitization interesting and enjoyable? At Wyndham Vacation Ownership, the answer was to build a game. Because business development and financial skills are critical to the company, the game is an important part of the leadership development program, available to all associates. Here’s what a team at Wyndham built.
Agile project management offers project teams the ability to refine scope, check in often with project sponsors, develop and release iteratively, and estimate tasks at a very granular level. It’s a solid method that expects and accepts change. The promise is huge. But there’s a catch: Your team, your clients, your boss, and your SMEs must all be on board with it.
As mobile devices, apps, and other new learning tools have become available, so has the demand for education to teach learning professionals how to use them. What should you know if you are interested in an online degree or certificate in instructional design? If you need more focused skill development, are there options that require less time and lower investment? Here are some answers!
For instructional designers whose product is one that learners will think of as a “course”—an online higher education offering, a MOOC, a corporate online class, even the dreaded webinar—the learners’ experience is critical to success. We can borrow techniques from web strategists to ensure that the content on sites is relevant and useful. Here are some ideas you can start using today.
by Pam Boiros
Even though the need for a strategic learning program may be clear, you may need to convince the rest of your organization to jump on board. However, building a business case for a learning solution involves much more than a static business plan. Want to understand what business case success looks like? Here’s a blueprint.
by Ben Carmel
As we break away from discrete training efforts and move toward joining formal-personal and social-informal learning together in one continuous, systematic program, what are the steps and practices that will make that process smoother? How can we help people learn to function at a high level without the need for formal training? Here’s a thought-provoking look at some answers.
by Chip Cleary
Companies are planning to spend more on training for front-line managers, but will this create better results? The challenge is getting what’s taught in the classroom and in eLearning to transfer to the job. This seems daunting, but physical therapists (PTs) routinely get this transfer to happen. Here are six tips, ideas from research and from the masters of misery, your friendly local PTs.
by Pat Walsh
As you consider your learning and performance ecosystem, remember to include your physical spaces: meeting rooms and classrooms. In many cases, these rooms have limited technology to optimize learning and communication, although digital presentation solutions have been available for some time. This article presents some options that can result in deeper learning when properly used.
We spend millions of dollars and countless hours in training our staff on how to deal with customers and partners. But what about training our customers directly? Research and countless company journeys, such as that of software leader Bluebeam, show that customer training is key to unlocking bottom-line business results that can range from increased profits to decreased customer attrition.