by Frank Nguyen
Performance support is undergoing a renaissance. Empirical research and case studies have made us smarter about implementing performance support. Web 2.0 technologies have made it easier and less costly to adopt. Here is a method that will help identify areas to improve your strategy, and advance the sophistication of your performance support organization.
by Nic Laycock
Is it possible that the human and emotional closeness frequently applied to collaborative working may be more than is necessary for effective working? An investigator in Norway suggests that greater effectiveness, productivity, innovation, and collaboration can come when people are released from “the constraints of having to work to established team rules.”
For anyone who thinks education in America isn’t quite right and wants to do something about it, add Clark Aldrich’s Unschooling Rules to your summer reading list. This quick read of Aldrich’s 55 common-sense insights will surely pique your interest. And you may soon find yourself unlearning everything you know about schools in America today.
by Jane Bozarth
Here’s a true story about physical rehab turned learning turned hobby turned community of practice turned two successful businesses, all via informal, social means. And all within six months.
Performance support needs a performance support architecture that facilitates the transfer and sustainment of training, so that the performance support resources are delivered to every performer at the right moment, but just what is required to enable effective performance at every changing moment. Read about the way to provide what is too often the “missing link” in performance support.
by Bill Brandon
Organizations need to know that when employees finish the eLearning or training that we provide, those employees can perform. That’s what performance support does: it looks beyond learning to on-the-job performance.
by Clark Quinn
If you’re ready to think about mobile, you really ought to think about content systems. The effort invested in developing such systems pays off hugely in being able to flexibly deliver content based on the consumer and the context. This is one of the Next Big Things, and this article explains the basics you need in order to be ready for it.
Google+ Hangouts is an accessible, capable, and low-cost alternative to other more established Web- conferencing solutions. This service is ideal for small group activities when group members are geographically disparate. Learn how Hangouts worked effectively in one online graduate environment and about ideas for additional applications for education and training.
by Mark Lassoff
As mobile devices continue to become the display targets of choice for learning and performance support applications, practitioners are working to break out of the Flash-in-frame paradigm to create true cross-platform solutions. Fortunately, this is not difficult, as Mark demonstrates in this column!