We spend millions of dollars and countless hours in training our staff on how to deal with customers and partners. But what about training our customers directly? Research and countless company journeys, such as that of software leader Bluebeam, show that customer training is key to unlocking bottom-line business results that can range from increased profits to decreased customer attrition.
by Nic Laycock
Over the last two years, Nokia Networks (formerly Nokia Solutions and Networks) has changed ownership, changed its name (twice), and struggled with turnaround as they dealt with serious changes in their competitive situation. And they are succeeding, in part thanks to imaginative use of eLearning that supported company leadership in leading change. Read about it here!
by Rony Zarom
Designing systems and methods to support learning in a multi-generational workforce is now more of a challenge than it has been in decades. This is due not only to the generational diversity of work teams, but also to the different ways in which the different generations use technology. Here’s an answer to this dilemma.
by News Editor
The eLearning Guild has released the 2015 Global eLearning Salary & Compensation Report. Based on data from more than 5,000 Guild members, the average base salary of an eLearning employee is $78,310. Make the most of new resources in the report to start your own research, access the Guild’s salary calculator, and develop an action plan to prepare for—and succeed in—future negotiations.
by Joe Fournier
Mobile learning is one of those topics that’s so obviously important that everyone involved in workforce development and education needs to understand its breadth and width and then explore the little spaces in between. It deserves your focused examination and consideration. Here’s a review of a great place to start (or continue) your journey!
by Cammy Bean
Responsive website design is the current darling of the web world and for good reason. Essentially, it means that content will respond to the screen size it detects. Here’s what you need to know about responsive design for eLearning, and some ideas to get you started using it in your projects!
While the tech and gaming industries are notorious for their gender bias and harassment issues, the learning industry has much more female representation and leadership. In many organizations, female executives are common in HR and training. Our field should have no problem with gender bias, but it does. Here is a look at the issue, and what we can do about it.
by Donna Wells
The “sharing economy” is one of the latest disruptive developments that executives and senior leaders, as well as learning and talent development managers, must be aware of and take into account in their strategies and planning. Onboarding is a particularly critical activity that companies frequently overlook as they execute their strategy. Here are some thoughts on the challenge.