In his role as Director, eLearning Solutions at The Mosaic Company, Don Zwicker has led the design and development of comprehensive e-Learning solutions for clients including Microsoft, Hewlett-Packard, American Electric Power, and Xcel Energy. Previously Don served as an executive in the training development organization for IBM Learning Services’ subsidiary, Catapult, Inc, where he played a key role in the design of e-Learning training products.

 

Articles by Don Zwicker

Providing Support Through Outlook — Takes the Readiness Where the Users Are

(1/30/06)
Many e-Learning professionals think mainly in terms of delivering instruction in stand-alone packages, such as the traditional “course” or “module.” However, it is often more effective to deliver instruction and performance support wherever the learner happens to be, even if that place is most often inside another application. Microsoft has taken an innovative approach to this.